University of Phoenix Reviews in Phoenix, AZ | Glassdoor

University of Phoenix Phoenix Reviews

Updated July 20, 2017
454 reviews

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Phoenix, AZ

3.0
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University of Phoenix President Peter Cohen
Peter Cohen
2 Ratings

454 Employee Reviews

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Pros
  • Great leadership, amazing PTO, 401 match- good work life balance (in 40 reviews)

  • Good company with good benefits (in 93 reviews)

Cons
  • The upper management seem disconnected with even middle management (in 55 reviews)

  • Absolutely no room for advancement (in 20 reviews)

More Pros and Cons

  1. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Phoenix, AZ
    Current Employee - Operations Manager in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Great vacation benefits! Provide an excellent service to students!

    Cons

    Recent lack of opportunities for growth.


  2. "School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 5 years)

    Pros

    Discounted schooling with a knowledge of how schooling works.

    Cons

    Pay is not competitive to other for profit schools.

  3. "Academic Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Decent pay, flexible schedule and able to telecommute

    Cons

    absolutely no communication or care for employees


  4. "Do Not Recommend Anyone to Work in an Advisor Role (Finance, Academics, Enrollment)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Advisor in Phoenix, AZ
    Former Employee - Senior Finance Advisor in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    Hands down University of Phoenix has the best benefits in my opinion. I worked for the company for over 9 years and to have 5 weeks of vacation plus sick time on top of that cannot be beat. In addition, I love the selection of healthcare benefits provided. There is coverage for every budget and plans for all lifestyles.
    My position was essentially M-F so it was great to not have to work on weekends. Overtime was offered occasionally but in my experience it wasn't mandatory, although you may have a manager that "pushes" you to come in. The benefits is what kept me going most days.

    Cons

    Management is HORRIBLE. The managers hired were once regular advisors who had great numbers (high retention with student's, low AR balances etc) -- these "Managers" are not at all qualified to be in management positions. Just because you preform well in an advisor role, does not mean you will be a good manager. There is no more professional development - there used to be years and years ago but that is not the case anymore.
    You as an advisor (finance, academics, enrollment) are treated not as a person but a body to simply answer the phone, take abusive phone calls from student's, have managers/directors threaten your job. The President of the University changes constantly - which means new objectives. This happens over and over. The University can never seem to agree on on an initiative and have it stick. Lastly, it was very hard to deal with the caliber of student's that call in everyday. I am generalizing - not all student's were mean, aggressive, verbally abusive, and short tempered...but the majority that you will speak to are. I had calls where I had to excuse myself and cry because the words were so hurtful. That is hard to listen to for 9 years in my case.
    I am not a jilted employee - I preformed well, I volunteered to help other counselors with their work to catch up, I was a lead for my team...I stayed under the radar but you better believe my last day there was the best day of my life. Since then I have slept better, been a happier person, and not been as moody. I will be grateful for the benefits and the ability to earn my Master's degree for free - but there isn't much else I can say for this place.

    Advice to Management

    Learn how to manage. So many managers are only looking out for themselves. That is not a manager. The University needs to clean house with their managers. In addition, manager's would be gone from the floor for hours and hours at a time claiming they have "meetings". Managers need to be supporting their staff, available for escalated issues and yes, even "work in the trenches" and help with coverage if needed.


  5. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Faculty Associate in Phoenix, AZ
    Current Employee - Faculty Associate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix part-time (More than 3 years)

    Pros

    Students are great. It's a community of learning overall.

    Cons

    The only downside lack of commitment to faculty for a year-long teaching schedule. This is not motivating - not knowing if there will or will not be a course to teach.

    Advice to Management

    Recognize and reward the high caliber faculty and dispense with the average faculty who complain about students instead of engaging with them.


  6. "Good heart and intent on student focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    good benefits for 401k and leave time; emphasis on continuing education and employee development; onboarding and initial trainings; directors and managers care about employees.

    Cons

    current focus on running "lean" creates a lot of work stress on employees, management appears to be caught in middle; upper leadership is completely disconnected from the staff experiences and challenges. Almost no upward mobility.


  7. "Financial Aid Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Specialist in Phoenix, AZ
    Current Employee - Financial Aid Specialist in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Decent benefits, work here long enough you get good vacation time, and they give out sick time at a decent rate, too.

    Cons

    Overworked and underpaid, Often given work that should really be done by analysts to cut costs, ridiculous amounts of mandatory overtime, short staffed and management refuses to hire more employees, burnout happens fast. Pay is based on the industry averages, they do not consider tenure. Hard to take vacation and the unused time no longer rolls over to sick time or gets paid out - its use it or lose it. Most of us lose it.

    Advice to Management

    Stop cutting costs, hire more people. We're spread so thin, none of us get paid enough to keep up with these demands, and we're all so very worn out.

  8. "Adjunct Faculty Instructor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Adjunct Faculty in Phoenix, AZ
    Current Contractor - Adjunct Faculty in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at University of Phoenix as a contractor (More than 10 years)

    Pros

    Flexibility, freedom to alter syllabus, consistency

    Cons

    Lack of stability, focus on student reviews

    Advice to Management

    doing well, more attention to adjuncts appreciated


  9. "IT Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Director in Phoenix, AZ
    Current Employee - IT Director in Phoenix, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 5 years)

    Pros

    The management at the University of Phoenix have allowed me to grow professionally.

    Cons

    The University was purchased by a private equity company so the future there is uncertain.

    Advice to Management

    Continue to stand behind the development of all employees.


  10. Helpful (1)

    "Looking for new opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Current Employee - Financial Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time

    Pros

    The Benefits are nice and the pay is OK

    Cons

    no room for growth and unstable work environment

    Advice to Management

    Listen to the needs of your staff and take action on those needs


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