University of Phoenix Reviews in Phoenix, AZ | Glassdoor

University of Phoenix Phoenix Reviews

Updated October 17, 2017
565 reviews

Filter

Filter

Phoenix, AZ Area

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
University of Phoenix President Peter Cohen
Peter Cohen
5 Ratings

565 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work life balance is important and it was stressed that we do not work more than 40 hours a week (in 42 reviews)

  • Good company with good benefits (in 93 reviews)

Cons
More Pros and Cons

  1. "Finance Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Advisor in Phoenix, AZ
    Former Employee - Finance Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    This company has the means to provide great benefits and the added bonus of free education! They pay well and offer competitive incentives! It is fulfilling to assist students in obtaining their education and assisting them through the financial aspect of that.

    Cons

    Being a finance advisor can be challenging due to the fact that finances is a sensitive subject. Students who do not manage their funds efficiently tend to blame the finance advisor for their lack of planning. The position requires redundant conversations. The information surrounding the federal guidelines and things of that nature can be overwhelming.


  2. "tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support Representative in Phoenix, AZ
    Former Employee - Tech Support Representative in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    great starting pay! and extra pay for hours past 6pm. great knowledgebase. some great managers.

    Cons

    some not-so-hot mangers, and, they switch you to a different manager every 6 mos, as well as shift bid.

    Advice to Management

    managers should perform more similarly, and not be able to free range and be so overbearing.

  3. "University of Phoenix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Advisor in Phoenix, AZ
    Current Employee - Senior Finance Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    Great benefits such as vacation and holidays.

    Cons

    They need to change or update their finance systems

    Advice to Management

    Employees need more incentives to stay happy in the company


  4. "Ok place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Dean in Tempe, AZ
    Former Employee - Assistant Dean in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    once you move up within the company there is more schedule flexibility

    Cons

    no room for growth, no direction


  5. "Full time Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full-time Faculty, Online in Phoenix, AZ
    Former Employee - Full-time Faculty, Online in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    This position was remote work from home and was allowed to have a somewhat flexible schedule. This was helpful in tending to doctors appointments.

    Cons

    Was over 40 hours a week and often had to work over holidays and weekends. Due to the nature of the job, the classroom was always on my mind.... no time to relax and a lot of tracking needed.

    Advice to Management

    None


  6. "Bad Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (Less than a year)

    Pros

    The quality of education and the benefits were great.

    Cons

    Corporate does not practice what it preaches. People were being promoted for years based on who they knew rather than if they were qualified.

    Advice to Management

    Get rid of the dead weight and retain those who actually contribute to the company.


  7. Helpful (1)

    "good organization, but does not support adjuct faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix part-time (More than 10 years)

    Pros

    rigors educational standards. student success focused. flexible schedule

    Cons

    does not consult or communicate well with adjunct faculty. some students are not well prepared and lack basic skills. teaching too few classes and it is difficult to qualify for more courses.

    Advice to Management

    give the students more upfront preparatory classes. it seems when enrollment goes down, student needs go up.

  8. "Enrollment Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at University of Phoenix full-time

    Pros

    Decent salary and low job expectations

    Cons

    Shift bids, mediocre benefits, inexperienced management, no opportunities to advance


  9. Helpful (1)

    "Academic Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Coworkers are great, you might even make friends outside of work. Most managers are friendly and help you improve in your role. Training is thorough and constant. Pay is higher than other colleges.

    Cons

    Stability. Declining enrollment so there is the threat of layoff constantly. Pay isn't performance based, so you get the same raise, if any, as everybody else. Some managers can be nitpicky about your calls. Hard to move up.

    Advice to Management

    Focus on career development, not just role development.


  10. "Student Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Student Services Advisor in Phoenix, AZ
    Current Employee - Student Services Advisor in Phoenix, AZ
    Neutral Outlook

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Your education is free!!! Who can beat that??? If you like working with adults an helping them to achieve their academic goals, this position would be a great fit.

    Cons

    Things are always changing here and its hard to get a good understanding of why sometimes due to communications not always being transparent.


Showing 565 of 1,661 reviews
Reset Filters