University of Phoenix Reviews in Phoenix, AZ | Glassdoor

University of Phoenix Phoenix Reviews

Updated March 27, 2017
522 reviews

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Phoenix, AZ Area

3.0
Star Star Star Star Star
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Approve of CEO
University of Phoenix President Timothy P. Slottow
Timothy P. Slottow
109 Ratings

522 Employee Reviews

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Pros
  • Good company with good benefits (in 89 reviews)

  • Awesome Benifits, and Work Life Balance (in 35 reviews)

Cons
  • sometimes hard to get upper management to think outside of the box (in 51 reviews)

  • no room for advancement unless willing to relocate (in 19 reviews)

More Pros and Cons

  1. "Online Faculty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Recommends
    Neutral Outlook

    I have been working at University of Phoenix part-time (More than 5 years)

    Pros

    Flexibility, reasonable pay for the amount of time required, great opportunity to interact with students just beginning their academic pursuits

    Cons

    Shortage of classes and opportunities to teach

    Advice to Management

    Find ways to demonstrate appreciation for long time part time faculty through more classes and greater opportunities


  2. "Focused on student outcomes, good place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Student Services Manager in Phoenix, AZ
    Current Employee - Student Services Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Great co workers
    Good opportunity for collaboration
    Leadership focus on improving student outcomes
    Great work life balance

    Cons

    No opportunity for growth
    Lack of perks
    Very risk adverse

    Advice to Management

    Strive to increase employee programs and development


  3. "There were some great years and some rough ones, but all in all I worked with some great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Manager in Phoenix, AZ
    Former Employee - Enrollment Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Great opportunity to make money and promote in the early days. Ongoing training was excellent.

    Cons

    As regulation and competition increased it became very difficult to motivate teams. The constant change and gear of change was overwhelming.

    Advice to Management

    Create a sense of stability.


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  5. "In it's prime UOPX was the place to be!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Phoenix, AZ
    Current Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time

    Pros

    Great local leadership and culture. Small town atmosphere that made co-workers feel like family. When company was doing great, employees were taken care of with rewarding perks.

    Cons

    Constant negative change, especially during the last few years of instability and layoffs.

    Advice to Management

    This is for the higher level corporate administration - think things through and get feedback from front line employees outside of Phoenix, AZ.


  6. "Great culture, but more FT opportunities needed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Current Employee - Adjunct Faculty in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix part-time (More than 5 years)

    Pros

    Work life balance is a plus

    Cons

    Limited opportunity for growth or advancement

    Advice to Management

    Provide more opportunities for FT employment.


  7. "Run Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Advisor in Phoenix, AZ
    Former Employee - Enrollment Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 3 years)

    Pros

    Free education, not the worst pay

    Cons

    Education sucks
    company is having extreme financial difficulties
    ITs the poster child for Paid Colleges being a scam

    Advice to Management

    Get bought out by another company


  8. Helpful (2)

    "The best job, until it's over!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Adjunct Faculty in Tempe, AZ
    Current Employee - Adjunct Faculty in Tempe, AZ
    Recommends

    I have been working at University of Phoenix part-time (More than 5 years)

    Pros

    Lots of PD opportunities, tuition waiver, engagement initiatives

    Cons

    When they are done with you, as adjunct they just stop scheduling you

    Advice to Management

    Be more transparent. If you can't schedule because of enrollment, etc., or someone is just not cutting it, be honest and up front about it.


  9. Helpful (1)

    "Lack of transparency, good pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Faculty in Tempe, AZ
    Former Employee - Faculty in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Good salary, benefit of telecommuting, competent, conscientious coworkers

    Cons

    corporate restructuring that results in frequent policy changes, lack of transparency and job security, lots of red tape and hoops to jump through

    Advice to Management

    keep expectations clear and consistent


  10. "Enrollment Advisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Good pay, hours, and gym membership

    Cons

    Benefits were cut and career advancement was nonexistent.


  11. "Instructional Content Developer and Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Tempe, AZ
    Former Employee - Instructional Designer in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Excellent opportunities to work on a variety of creative projects including developing instructional content for University courses, workshops for both students and faculty, multimedia such as videos, podcasts and interactive online training; and also marketing content for the student facing UOP website.

    Cons

    Depends on which department or college you work in. Some departments are run efficiently while others are mismanaged and lack strong committed leadership. Some departments have strong, collaborative teams while others are more siloed. Smaller teams often do not have enough people to handle the workload and are not always able to produce high quality work. Quality work is sometimes sacrificed to produce greater quantity. Quality work is important to me so I wasn't willing to compromise on that, especially when you are producing higher education courses and training for faculty. The majority of the courses and trainings are at least 80-90 percent good quality, but from a instructional content development and management perspective, there should be more consistency across the University. The reason there isn't more consistency is due to each college and department wanting to direct their own instructional content development. I prefer working with more collaborative teams rather than siloed teams that create inner conflicts with other teams. The working environment is sometimes fast-paced, but inspirational being around educators and students. The main challenge I observed while working there is higher level executives and University decision makers were not often in sync nor understanding the realities of content production. They were constantly striving to keep up with the latest higher education marketing trends rather than trusting the instructional design and development teams to deliver course material that is developed according to sound teaching and learning principles. Also upper management had a tendency to change their minds too often, creating chaos and confusion for people working in content production. When there are deadlines that must be met, allow for enough planning and discussion time before sending directives to content production teams.

    Advice to Management

    Focus more on the learning needs of students rather than mostly marketing trends. Value your employees more highly. They have specialized expertise in online higher education, which University of Phoenix is a pioneer. Your employees deserve higher pay for this expertise. UOP tends to pay $10,000 less than other companies. Make a greater effort to communicate directly with the people designing and developing the course content (instructional designers and faculty). Be more involved and aware of what they are doing, which in the longterm is a better strategy than hopping on latest marketing trends. Try to blend current market needs with effective teaching and learning principles. Strive for greater consistency regarding course quality across all colleges. Work more collaboratively with all of your employees rather than only directing them to do what you want. Seek their counsel and input more often. Allow for enough planning and discussion time before sending directives to content production teams. Communicate openly and clearly. Be respectful of your employees. Give your employees the very best working environment and they will reward you with excellent, creative and innovative work. If you ignore your employees and just let them fend for themselves, you are not going to get high production out of them except for those who value quality highly. Try to focus your teams on completing experimental, innovative projects within a realistic timeframe - 6 months to a year. Stop throwing out urgent short term projects at them with unrealistic completion due dates (such as 1 day or 1 week). It is highly stressful and less likely they can produce the high quality content you are looking for. If you are just wanting something to be brainstormed and drafted, short deadlines are fine but not for developing a course plan or an actual course. Consult with the course production teams to find out more realistic time frames that they feel confident they can produce, before assigning them due dates. Your employees will be less stressed and much happier.



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