University of Phoenix Reviews | Glassdoor

University of Phoenix Reviews

Updated September 21, 2018
1,668 reviews

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3.2
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University of Phoenix President Peter Cohen
Peter Cohen
77 Ratings

1,668 Employee Reviews

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Pros
  • "The company believes in helping employees obtain a work-life balance" (in 46 reviews)

  • "Good benefits for now, but rumor is they are changing" (in 99 reviews)

Cons
  • "Upper management not understanding how hard faculty work" (in 60 reviews)

  • "Additionally, there is no much loyalty toward long-time employees and little room for advancement" (in 23 reviews)

More Pros and Cons

  1. "Adjunct Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Professor in Phoenix, AZ
    Current Employee - Associate Professor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix part-time (More than 10 years)

    Pros

    Flexible hours, consistent workflow, supportive staff, and eager students.

    Cons

    I would like to have more than one class to teach at a time.

    Advice to Management

    Give the proven associate faculty the opportunity to make a living at this profession.


  2. "Good place to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than a year)

    Pros

    -Education reimbursement (100%) after 6 months of full time employment
    -Competitive wages on sign on
    -main campus is easy to get to from all parts of the valley
    -fantastic health benefits options (almost all major carriers have 3 plans available for you to choose from)

    Cons

    -Recent transition from public to private, currently experiencing some transition pains
    -IT dept is going through a transition, old CIO left, new CIO is very different and has big plans
    -due to previous financial troubles, merit increase rate and schedule is currently halted or unclear

  3. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    Benefits are excellent. People are great! New ownership and CEO have an awesome vision!

    Cons

    Transitions are always bumpy so you have to stick through till the end.


  4. "Past their prime for employment oppurtunnties"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Benefits - Strong PTO with tenure & free school
    The Campus - nice facilities, cafe on site, GYM with classes
    Structure & Consistency - The roles are mostly well defined

    Cons

    They are downsizing. With declining enrollments year after year, they cannot be overstaffed. But it also feels like they are doing a changeover to a new workforce that has lower expectations and subsequently, less ambition.

    They have taken away small perqs like coffee creamer and replace the coffee brand with cardboard. Don't mess with peoples coffee.

    A lot of the leadership in the 2010 era was directors who got to their positions because they could enroll people. Not because they were great business leaders. This had repercussions that were obvious to anyone paying attention.

    They rolled out Core Values that later changed when we got a new vendor. How "Core" were these values really?

    Medical benefits get worse every single year.

    Advisors with their own teams and students are now working in call centers. This was not how it was back in the day. It is demoralizing to go from making plans, building partnerships and seeing successes, to transactional interactions.

    Advice to Management

    It often felt like there was mud thrown against the wall to see what would stick. It is hard not to roll your eyes at some of these "initiatives". I completely understand the challenges with motivating staff when they cannot be compensated based on individual contributions, but half concocted ideas only add to the frustrations.

    Start innovating again. What once was a visionary idea is now mainstream. Congrats. But to stand the test of time you will need to reinvent yourself. New owners looking to squeeze pennies is not going to lead to a brighter future.


  5. "Life changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Academic Counselor in Dallas, TX
    Current Employee - Senior Academic Counselor in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Tuition assistance. Able to encourage others about the value if education and hear about their successes.

    Cons

    Overload of case work to be completed in such a short period of time.


  6. "What is UOP really like"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time

    Pros

    Everyone is under one building now, transparency, great people to work with

    Cons

    I hope they bring back raises.


  7. "I really Loved working there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ
    Former Employee - Senior Enrollment Advisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Best pay and benefits I have ever had.

    Cons

    I cannot think of any to share.

    Advice to Management

    I would love if you would hire me back.

  8. "Enrollment Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Enrollment Advisor in Chicago, IL
    Former Employee - Enrollment Advisor in Chicago, IL
    Recommends
    Approves of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Initial pay isn't bad, great opportunities to work within the community.

    Cons

    Work hours, slight micromanaging, and focused on quantity not quality at times.

    Advice to Management

    Diversity training for some of the managers dealing with advisors.


  9. "Company has declined"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people were good to work with

    Cons

    The company no longer seems stable. Lots of layoffs


  10. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Counselor in Phoenix, AZ
    Former Employee - Academic Counselor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Amount of PTO, Schedule Flexibility, Coworkers,
    Work environment

    Cons

    Layoffs, downsizing, some expectations can be unrealistic

    Advice to Management

    Promote the team players, those who actually care about making a difference. I worked with those on both sides and it can create a challenging place to work.


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