University of Phoenix Reviews | Glassdoor

University of Phoenix Reviews

Updated March 16, 2019
1,700 reviews

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3.1
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University of Phoenix President Peter Cohen
Peter Cohen
97 Ratings

Employee Reviews

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Pros
  • "The company believes in helping employees obtain a work-life balance" (in 48 reviews)

  • "Good benefits for now, but rumor is they are changing" (in 100 reviews)

Cons
  • "Upper management not understanding how hard faculty work" (in 60 reviews)

  • "Additionally, there is no much loyalty toward long-time employees and little room for advancement" (in 23 reviews)

More Pros and Cons

  1. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Arlington, VA
    Former Employee - Enrollment Counselor in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    great people. I loved working there. They challenge you to do your best every day, but I loved the people I worked with and found my job to be rewarding.

    Cons

    layoffs suck, especially when your coworkers become like family.


  2. "Good company if you can perform"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Counselor in Phoenix, AZ
    Current Employee - Academic Counselor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    If you can Coach then you're in the right place

    Cons

    The students are sometimes more concerned about their money & disbursements then their college education

    Advice to Management

    Could use some more leadership experience outside of the university itself

  3. "UOPX is a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructor, College Or University in Flowood, MS
    Former Employee - Instructor, College Or University in Flowood, MS
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix part-time (More than 5 years)

    Pros

    Great place to work as instructor.

    Cons

    Pay could be better for instructors.


  4. "Fun helping new students enrollment with cert credits programs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Student Advisor in Phoenix, AZ
    Former Employee - New Student Advisor in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 3 years)

    Pros

    Great online programs to grads

    Cons

    taking care for many students to finish


  5. "Used to be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    Ability to use critical thinking

    Cons

    New leadership keeps changing directions without notice


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    competitive pay and benefits programs

    Cons

    transition brings change, which requires adaptation


  7. "Great values and great school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Southfield, MI
    Former Employee - Enrollment Counselor in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Excellent classroom based training!

    Cons

    Disconnect in the hand off from class room training to your actual team at times.

    Advice to Management

    Maybe rotate team leads. Other than this, I can’t think of anything else.

  8. Helpful (1)

    "Lots of work but even more instability"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Support Coordinator in Phoenix, AZ
    Former Employee - Student Support Coordinator in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    free/significantly reduced higher education for workers after 1 year of service.

    Cons

    The company had unstable management, frequent layoffs, frequent team changes, high pressure sales and quotas to be met and the position was mostly taking angry calls from students who were not set up for success. Additionally, the job was described as a counselor type position. It was no more than a glorified call rep. Very disappointing when I took it thinking I would be working to help people.

    Advice to Management

    The company has a serious and detrimental moral problem. If you want workers to not burn out you need to tackle that and fast.


  9. "Company has gone downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Representative in Phoenix, AZ
    Current Employee - Enrollment Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Great pay, good benefits, great vacation time

    Cons

    High stress, horrible shift bid process, ridiculous student enrollment requirements with lack of leads, can’t use your vacation time without it hurting your numbers, no work life balance


  10. Helpful (1)

    "The Job is not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance Advisor in Phoenix, AZ
    Former Employee - Finance Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Good Vacation & Salary with Tenure

    Cons

    The Job has transited from having a team of students you work closely with & partner with an Academic Counselor to assist, to that of a call center & performance expectations that make you feel like a robot.
    Micro Management tactics & the delay of passing on Information & changes in policy has been a problem for a while now as well. It's become more stressful to work than ever used to be.

    Advice to Management

    More time is needed for one on one time between managers & employees to ensure the understanding of changes to policy & expectations are fully understood.
    I would say to back off on the micro-management, but given the new way the Finance Job is analyzed for performance, I do not know if that is even an option?