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University of Phoenix Reviews

Updated January 16, 2018
1,585 reviews

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3.0
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University of Phoenix President Peter Cohen
Peter Cohen
37 Ratings

1,585 Employee Reviews

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Pros
  • Work life balance is important and it was stressed that we do not work more than 40 hours a week (in 43 reviews)

  • They have good benefits options (in 97 reviews)

Cons
  • Upper management not understanding how hard faculty work (in 60 reviews)

  • There's really nothing I have for here, other than maybe limited room for advancement, but i was only there for a couple of years (in 21 reviews)

More Pros and Cons

  1. "Instructional Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Tempe, AZ
    Former Employee - Instructional Designer in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than a year)

    Pros

    Great management, strong team values. Moving forward despite government intervention on for profit schools. Student centered, however employees are highly valued and appreciation is demonstrated.

    Cons

    Up in the air at this time, layoffs.


  2. "Faculty Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Faculty
    Current Employee - Faculty
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    Work from home, teamwork environment, great management and flexible colleagues

    Cons

    Changes in admin seems high

  3. "Enrollment Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time

    Pros

    Competitive Salary and benefits, good co-workers

    Cons

    Poor environment with too many poorly communicated changes. Leadership needs to express a standard vision from the top down.

    Advice to Management

    Care more about student outcomes than student enrollments.


  4. "Financial Aid Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Officer in Phoenix, AZ
    Current Employee - Financial Aid Officer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    University of Phoenix has good benefits, abides by a high code of conduct and plays an important role in the education of many working adults.

    Cons

    This is a big corporation and recently was bought out. This moved the University from a public to private enterprise. Many changes have caused a reduction in enrollment which leads to the need for fewer employees.


  5. "Enrollment Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Representative in Phoenix, AZ
    Former Employee - Enrollment Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at University of Phoenix full-time (Less than a year)

    Pros

    They have good benefits options

    Cons

    Underlying pressure to enroll no matter what which is not in the best interest of their students.


  6. "Uneven"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix part-time

    Pros

    UOP is very clear about what they expect of adjunct faculty. They provide a lot of support material.

    Cons

    Low pay, and, despite the frequent emails, limited communication.


  7. "Hope for the turn-around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at University of Phoenix full-time

    Pros

    The work that is done to help people change their lives by obtaining a degree is real. The academic rigor and learning is there. The passion that the employees have in helping these students is also very real. The new investors and new president seem to know what they are doing to turn this ship around.

    Cons

    Continual downsizing over the last 5 years. No growth opportunities. Lack of trust with leaders.

  8. "Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Faculty
    Former Employee - Faculty
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Paid time off, insurance benefits

    Cons

    Horrible work/life balance, poor leadership / management throughout the organization, lack of integrity & ethics with management, lack of transparency in internal communications, retaliatory work environment, inability for employees to voice concerns, high level of employee turnover

    Advice to Management

    The internal culture of the organization needs to change if the organization is to survive. Communicate openly & honestly with employees and foster an environment that allows employees to do the same without fear of retaliation from management. Operate according to the organization's own core values, which are currently lacking.


  9. "Full Time Faculty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at University of Phoenix full-time

    Pros

    Teaching is rewarding
    Most students are wonderful to work with

    Cons

    Want blood from a turnip
    Management is not respectful of faculty, even though their words say otherwise
    Managers need much more training
    The classes are too large - the size has been doubled

    Advice to Management

    Listen to the people actually doing the job
    Get out of the way and stop thinking you know better


  10. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time

    Pros

    Paid time off to volunteer twice a year; generous tuition assistance/discount program; no micromanagement (at least at my school); great collaboration.

    Cons

    Really none, but my layoff was completely unanticipated.

    Advice to Management

    Need to keep more underlings and fewer analysts. Nothing to analyze or no product without producers.


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