University of Phoenix Reviews | Glassdoor

University of Phoenix Reviews

Updated February 17, 2017
1,409 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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University of Phoenix President Timothy P. Slottow
Timothy P. Slottow
246 Ratings

1,409 Employee Reviews

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Pros
  • Good company with good benefits (in 88 reviews)

  • Awesome Benifits, and Work Life Balance (in 33 reviews)

Cons
  • sometimes hard to get upper management to think outside of the box (in 51 reviews)

  • Absolutely no room for advancement (in 19 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A wonderful place for new hires, and the job is very rewarding."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Representative in Chicago, IL
    Current Employee - Enrollment Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    The campus is very newly remodeled and there is a lot of opportunity for education and life long learning skills. The on boarding process is amazing and they welcome everyone with open arms.

    Cons

    The organization as a whole is going through many changes, and it's difficult to feel safe in the position because of the annual layoffs.

    Advice to Management

    Management does a great job, they can do better with communication change to employees


  2. "Finance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time

    Pros

    Great people around you and support from your peers.

    Cons

    Departments are never on the same page.

    Advice to Management

    Nothing


  3. "Enrollment Advisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Good pay, hours, and gym membership

    Cons

    Benefits were cut and career advancement was nonexistent.


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  5. "Instructional Content Developer and Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Tempe, AZ
    Former Employee - Instructional Designer in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Excellent opportunities to work on a variety of creative projects including developing instructional content for University courses, workshops for both students and faculty, multimedia such as videos, podcasts and interactive online training; and also marketing content for the student facing UOP website.

    Cons

    Depends on which department or college you work in. Some departments are run efficiently while others are mismanaged and lack strong committed leadership. Some departments have strong, collaborative teams while others are more siloed. Smaller teams often do not have enough people to handle the workload and are not always able to produce high quality work. Quality work is sometimes sacrificed to produce greater quantity. Quality work is important to me so I wasn't willing to compromise on that, especially when you are producing higher education courses and training for faculty. The majority of the courses and trainings are at least 80-90 percent good quality, but from a instructional content development and management perspective, there should be more consistency across the University. The reason there isn't more consistency is due to each college and department wanting to direct their own instructional content development. I prefer working with more collaborative teams rather than siloed teams that create inner conflicts with other teams. The working environment is sometimes fast-paced, but inspirational being around educators and students. The main challenge I observed while working there is higher level executives and University decision makers were not often in sync nor understanding the realities of content production. They were constantly striving to keep up with the latest higher education marketing trends rather than trusting the instructional design and development teams to deliver course material that is developed according to sound teaching and learning principles. Also upper management had a tendency to change their minds too often, creating chaos and confusion for people working in content production. When there are deadlines that must be met, allow for enough planning and discussion time before sending directives to content production teams.

    Advice to Management

    Focus more on the learning needs of students rather than mostly marketing trends. Value your employees more highly. They have specialized expertise in online higher education, which University of Phoenix is a pioneer. Your employees deserve higher pay for this expertise. UOP tends to pay $10,000 less than other companies. Make a greater effort to communicate directly with the people designing and developing the course content (instructional designers and faculty). Be more involved and aware of what they are doing, which in the longterm is a better strategy than hopping on latest marketing trends. Try to blend current market needs with effective teaching and learning principles. Strive for greater consistency regarding course quality across all colleges. Work more collaboratively with all of your employees rather than only directing them to do what you want. Seek their counsel and input more often. Allow for enough planning and discussion time before sending directives to content production teams. Communicate openly and clearly. Be respectful of your employees. Give your employees the very best working environment and they will reward you with excellent, creative and innovative work. If you ignore your employees and just let them fend for themselves, you are not going to get high production out of them except for those who value quality highly. Try to focus your teams on completing experimental, innovative projects within a realistic timeframe - 6 months to a year. Stop throwing out urgent short term projects at them with unrealistic completion due dates (such as 1 day or 1 week). It is highly stressful and less likely they can produce the high quality content you are looking for. If you are just wanting something to be brainstormed and drafted, short deadlines are fine but not for developing a course plan or an actual course. Consult with the course production teams to find out more realistic time frames that they feel confident they can produce, before assigning them due dates. Your employees will be less stressed and much happier.


  6. "College Campus Chair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - College Campus Chair in Tulsa, OK
    Former Employee - College Campus Chair in Tulsa, OK
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    4 weeks vacation after 3 years. Enroll in any degree program with no tuition and 50% online resource (book) fee. Provide great support to college students with many risk factors to completing college.

    Cons

    For-profit college industry under attack. University of Phoenix has been downsizing since 2011. Snobbishness from more traditional colleges.

    Advice to Management

    Promote more academic affairs staff to campus presidents instead of enrollment directors.


  7. "Working in student services at UOPX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Competitive pay for what the job entails. Overtime occasionally offered but we were not expected to work it if we didn't want to. Work life balance is important and it was stressed that we do not work more than 40 hours a week. Typically, job expectation were known. Job is easy to learn.

    Cons

    No room for growth. Pay increases not based on merit. Too much micromanaging. The company decides when each individual can take a lunch or break.

    Advice to Management

    Treat employees like adults and let them decide when to take their lunch and breaks. How does a company know when an employee is hungry and should go tounch or when an employee needs his or her two 15 minute breaks?


  8. "Academic Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Counselor in Las Vegas, NV
    Former Employee - Academic Counselor in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Education benefits, great people, good pay, when things were good, great training. Years ago we had the most amazing culture. Very flexible with schedules and family friendly

    Cons

    Government regulations, no room for advancement, horrible communication with changes being made. Seems to be a lot of "playing favorites" around the campus.


  9. "Chaning environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Most employees have strong work ethic and team oriented, reasonable work schedule, tuition benefit, ability self manage work duties,

    Cons

    Upper leadership lacks clear direction, poor communication, many leaders seem to lack institutional knowledge, many leaders who have been promoted seem to lack qualifications or ineffective, program teach outs and campus closures a risk to job stability.

    Advice to Management

    Ensure leadership is qualified for their positions and support the mission and vision of the university, provide clearer communications to staff, increase uniformity across colleges,


  10. "in transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time

    Pros

    be part of the school's mission; opportunity to make a positive contribution to the success of the business

    Cons

    culture can political; people still operate in silos and don't share much

    Advice to Management

    focus on streamlining processes for students and employees


  11. "Made some great friends"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Advisor
    Former Employee - Financial Advisor

    I worked at University of Phoenix (More than 5 years)

    Pros

    Great Medical benefits and pay

    Cons

    Management is all over the place

    Advice to Management

    Everyone needs to be on one page.



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