University of Phoenix Reviews | Glassdoor

University of Phoenix Reviews

Updated September 16, 2017
1,524 reviews

Filter

Filter

Full-timePart-time

3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
University of Phoenix President Peter Cohen
Peter Cohen
11 Ratings

1,524 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great leadership, amazing PTO, 401 match- good work life balance (in 41 reviews)

  • Good company with good benefits (in 93 reviews)

Cons
  • The upper management seem disconnected with even middle management (in 58 reviews)

  • Absolutely no room for advancement (in 20 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A wonderful place for new hires, and the job is very rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Representative in Chicago, IL
    Current Employee - Enrollment Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    The campus is very newly remodeled and there is a lot of opportunity for education and life long learning skills. The on boarding process is amazing and they welcome everyone with open arms.

    Cons

    The organization as a whole is going through many changes, and it's difficult to feel safe in the position because of the annual layoffs.

    Advice to Management

    Management does a great job, they can do better with communication change to employees


  2. "Finance Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time

    Pros

    Leadership of our department really cares and listens to feedback. University President makes a tremendous effort to connect with all departments.

    Cons

    You spend more time advising coworkers than students.

  3. "Student Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Student Services Advisor in Phoenix, AZ
    Current Employee - Student Services Advisor in Phoenix, AZ
    Neutral Outlook

    I have been working at University of Phoenix full-time (More than 10 years)

    Pros

    Your education is free!!! Who can beat that??? If you like working with adults an helping them to achieve their academic goals, this position would be a great fit.

    Cons

    Things are always changing here and its hard to get a good understanding of why sometimes due to communications not always being transparent.


  4. "Academic Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Coworkers are great, you might even make friends outside of work. Most managers are friendly and help you improve in your role. Training is thorough and constant. Pay is higher than other colleges.

    Cons

    Stability. Declining enrollment so there is the threat of layoff constantly. Pay isn't performance based, so you get the same raise, if any, as everybody else. Some managers can be nitpicky about your calls. Hard to move up.

    Advice to Management

    Focus on career development, not just role development.


  5. "Instructional Designer"

    StarStarStarStarStar
    Current Employee - Instructional Designer in Phoenix, AZ
    Current Employee - Instructional Designer in Phoenix, AZ

    I have been working at University of Phoenix full-time (More than a year)

    Pros

    Direct managers are wonderful to work with.

    Cons

    Constant fear of layoff's and restructuring.


  6. Helpful (1)

    "UOP review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Faculty Member in Phoenix, AZ
    Former Employee - Faculty Member in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Free or discounted tuition rates

    Cons

    Poor management, does not handle conflict well, does not handle layoffs well, unprofessional, does not value employees or faculty.


  7. "Senior Academic Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Former Employee - Senior Academic Counselor in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    The Education benefits, support by direct management

    Cons

    No mentoring, No real direction with opportunities in the company.

  8. "It was really good years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Development Faculty/Instructional Support Specialist in Phoenix, AZ
    Current Employee - Full Time Development Faculty/Instructional Support Specialist in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Phoenix full-time (More than a year)

    Pros

    Worked to help students by helping faculty be the best they can be.

    Cons

    Lots of layoffs, uncertainty. Makes it hard to relax in your job or make any plans.

    Advice to Management

    I hope the new management can get the company stabilized.


  9. "Admission manager"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Phoenix full-time

    Pros

    Great compensation and benefits

    Cons

    Not in control of own performance

    Advice to Management

    N/a


  10. "Don't believe hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time

    Pros

    Decent pay & free education, though the latter isn't worth much.

    Cons

    This is a place where they talk a lot about helping people, when really, it's designed to enrich shareholders by exploiting peoples financial aid benefits. It's performance based, but always wrapped in "what's good for the student" regardless of whether or not that's actually true.

    Advice to Management

    Run away


Showing 1,524 of 1,640 reviews
Reset Filters