University of Phoenix Reviews | Glassdoor

University of Phoenix Reviews

Updated June 21, 2017
1,475 reviews

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1,475 Employee Reviews

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Pros
  • Great leadership, amazing PTO, 401 match- good work life balance (in 38 reviews)

  • Good company with good benefits (in 91 reviews)

Cons
  • The upper management seem disconnected with even middle management (in 55 reviews)

  • Not much room for advancement, uncertainty of company's future (in 20 reviews)

More Pros and Cons

  1. Helpful (1)

    "Academic Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Academic Counselor in Las Vegas, NV
    Former Employee - Academic Counselor in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Education benefits, great people, good pay, when things were good, great training. Years ago we had the most amazing culture. Very flexible with schedules and family friendly

    Cons

    Government regulations, no room for advancement, horrible communication with changes being made. Seems to be a lot of "playing favorites" around the campus.


  2. "Working in student services at UOPX"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Competitive pay for what the job entails. Overtime occasionally offered but we were not expected to work it if we didn't want to. Work life balance is important and it was stressed that we do not work more than 40 hours a week. Typically, job expectation were known. Job is easy to learn.

    Cons

    No room for growth. Pay increases not based on merit. Too much micromanaging. The company decides when each individual can take a lunch or break.

    Advice to Management

    Treat employees like adults and let them decide when to take their lunch and breaks. How does a company know when an employee is hungry and should go tounch or when an employee needs his or her two 15 minute breaks?


  3. Helpful (1)

    "No Job Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Faculty in Tampa, FL
    Current Employee - Full Time Faculty in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    good starting salary, good benefits, good work environment

    Cons

    Massive faculty layoff without any warning. Here today, gone tomorrow. Few classes offered for adjuncts due to low enrollment. No promises of classes. No promised if you work full time today, you will work full time tomorrow. Great job performance has nothing to do with staying.

    Advice to Management

    Be more transparent. Realize you work with real people. Don't tell professionals their jobs are safe when they are not. Be honest. For massive layoffs warn the people.


  4. "Unstable at Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Full Time Faculty in Phoenix, AZ
    Former Employee - Full Time Faculty in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at University of Phoenix full-time (More than 10 years)

    Pros

    Flexibility, great relationships with students, work from home opportunity.

    Cons

    Lack of transparency, declining enrollment, unethical business/recruiting tactics. I routinely supported unprepared students who were "sold" on the idea that a degree would radically change their position in life, but were not ready for the rigors of academia and would have been better served at a community college. Layoffs were like clockwork 2-3 times a year and were done in large groups via teleconference.

    Advice to Management

    Have the courage to be more honest and transparent with employees. The lack of transparency bred rumors, resulted in low morale, and had people running to TheLayOff.com for viable information.


  5. "Good company, tough times, looking up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Re-Entry Representative in Phoenix, AZ
    Current Employee - Re-Entry Representative in Phoenix, AZ

    I have been working at University of Phoenix full-time (More than 3 years)

    Pros

    Great benefits, flexible schedules, I have a terrific manager, fun employee engagement.

    Cons

    U of P has earned a low reputation for its sales atmosphere 10 years ago, and the consequences have included investigations by Federal Gov and several states. However, UoP is committed to compliance, and does not stand to falter as Corinthian & ITT Tech have faltered.

    Advice to Management

    Try to get UOPX in the good grades of USNews & World Report.


  6. "Don't become complacent because of vacation hours and a paycheck."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Advisor in Phoenix, AZ
    Former Employee - Senior Finance Advisor in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    Vacation time is what keeps most people at this job. Pay is decent, but don't let that cloud your judgment.

    Cons

    If you like working in the same job for the rest of your life with no career advancement then you will like this job. If working to only satisfy a paycheck and forgoing any self worth or values is in your vocabulary, please do apply. If you like indebting people with student loans or sending people to collections please do apply. If you have an ear for being yelled at and like dealing with escalated issues on a consistent basis please do apply. There are better jobs out there and better places to work that do not challenge your integrity and morals.

    Advice to Management

    Middle management is top heavy and being a place of higher education it should be a requirement for management to have a degree. Finding a manager to help with issues is laughable. The company has continued in a downward spiral but yet there have been very few changes in the management structure.


  7. "Soon will be under new management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Enrollment in Phoenix, AZ
    Former Employee - Director of Enrollment in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at University of Phoenix full-time (More than 8 years)

    Pros

    Good pay and benefits, at least until buy out

    Cons

    Too many changes, uncertainty of where company is going with buy out

    Advice to Management

    Learn to know your people, get out and about more


  8. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Technical Services in Phoenix, AZ
    Current Employee - Director of Technical Services in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at University of Phoenix full-time (More than 8 years)

    Pros

    Fast paced, technology based and continually changing environment. Help students achieve educational goals

    Cons

    Large company, industry reputation casts shadows on the company. Can be difficult to make changes - innovation is difficult to execute

    Advice to Management

    Listen to employees enroll quality students be transparent in initiatives think strategically


  9. "I am a Phoenix"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analytical in Apache Junction, AZ
    Former Employee - Analytical in Apache Junction, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at University of Phoenix full-time (More than 5 years)

    Pros

    Great pay, good health benefits, good environment culturally

    Cons

    Ran like a call center instead of a college. Bidding for shifts was a joke and your hours changed every quarter due to shifts with no consideration for work life balance

    Advice to Management

    Go back to the normal hours, then you will get quality students that are there for an education not a Pell check.


  10. "Region Manager Military Divsion"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - West Regional Territory Manager in Las Vegas, NV
    Current Employee - West Regional Territory Manager in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at University of Phoenix (More than 8 years)

    Pros

    Strong University however going through changes.

    Cons

    Downsizing currently and reconstructing business footprint..

    Advice to Management

    Take care of the employees.


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