University of Rochester Medical Center Reviews | Glassdoor

University of Rochester Medical Center Reviews

Updated January 5, 2018
262 reviews

Filter

Filter

Full-timePart-time

262 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • low pay, too much work to go around for too few people (in 6 reviews)

  • Aside from that, a great place to live/work (in 3 reviews)

More Pros and Cons

  1. "Great Culture"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Teamwork, collaboration, everyone seems to be working towards a common goal.

    Cons

    Can be competitive at times and may require long working hours


  2. "Riding the fumes of their reputation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Technician in Rochester, NY
    Former Employee - Help Desk Technician in Rochester, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at University of Rochester Medical Center full-time (More than a year)

    Pros

    There were some good problem-solving opportunities and interesting projects. It's a solid job that isn't likely to be outsourced or downsized. Most of my coworkers were fun to work with, but they are leaving due to the cons.

    Cons

    The ISD help desk is no longer a foot in the door that lets you step into a better job at URMC. You will not get into a good technical position by starting at the help desk. They are more likely to hire outside the company for openings in areas like system administration, networking, and security. If they do hire internally, it is generally based on nepotism and cronyism. There is a shocking amount of incompetence rampant in the whole of ISD. They had to scramble to find money to pay people when they forgot to include them in the budget. Pet projects are pushed through at the expense of people, sound technological practices, and the needs of the business. Office politics and group think ensure poor decision making.

    Benefits (including tuition assistance) are reduced pretty much every year. They have drastically reduced wages for new employees. To make people accept terrible pay, they give promises about future raises that turn out to only be a nickle an hour increase. Even the higher level positions are grossly underpaid. Like $40,000 for a system admin or network admin underpaid.

    They allowed people in positions of power over the help desk to abuse and sexually harass employees for years in addition to violating state and federal labor laws. Instead of firing the perpetrator and those complicit, the person was just moved to be in charge of a smaller group (most of whom subsequently quit). One of the participants is still at the help desk stealing credit for the work of the staff if the participant thinks they can get away with it. Even if they can't get away with claiming the work as theirs, quality is not often recognized. One person in a decision-making position needs to have things explained multiple times before there is even the possibility of understanding.

    This is a job with many frustrations and few bright spots. Oh, and the interesting projects mentioned in the pros section are only for favored employees.

    Advice to Management

    Stop turning the help desk into a call center. You stopped paying enough to get and retain quality employees before the changes. Taking away even the most basic of quality-of-life perks and treating employees like criminals will ensure that anyone employable elsewhere will run as fast as they can. Your help desk will go back to being a "helpless desk" and a pitiful joke.

    In the IT community, Sutherland is frequently mentioned as the worst, most dehumanizing place to work. Your new rules are even more draconian than Sutherland. The IT community in Rochester is very small and word gets around fast. You will become a pariah and will get applications from the incompetent and the desperate instead of the strong stars you should be looking for.

  3. "A great school that prepared me well for life outside academia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Student in Rochester, NY
    Current Employee - Graduate Student in Rochester, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at University of Rochester Medical Center full-time (Less than a year)

    Pros

    Great people, a non-cutthroat academic environment, and plenty of freedom (at least in my case) to develop skills that are broadly marketable.

    Cons

    They changed our status from workers to students in spring 2017. Now we don't get W2s, and have to file our own taxes. Snow.


  4. "Great for Learning But No Advancement Possibilities in Research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at University of Rochester Medical Center full-time

    Pros

    If you wanted to work on the latest cutting-edge technology in medical research, this was a good place to do it.

    Cons

    The trade-off for working on cutting-edge research is lack of advancement and under-market salary unless you're a professor with a good track record of gaining research grants).

    Advice to Management

    It's a sink-or-swim environment but the over-arching feeling of paying one's dues may turn off some of the best and brightest.


  5. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at University of Rochester Medical Center full-time

    Pros

    Nice flexibility. Decent benefits, especially if you are interested in furthering your education.

    Cons

    Salaries are below market value. Parking sucks.


  6. "Fellow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at University of Rochester Medical Center full-time

    Pros

    Excellent breadth of subspecialties and facutly that truly enjoy teaching.

    Cons

    You will be busy, guaranteed.

    Advice to Management

    Keep up the great work.


  7. "Overnight Inpatient Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at University of Rochester Medical Center full-time

    Pros

    Great opportunity to expand your knowledge within pharmacy.

    Cons

    This place was great to work for.

  8. "Great place for PhD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Rochester Medical Center full-time

    Pros

    Friendly environment for students. No extra fee for students with the fellowship.

    Cons

    The size of the URMC is not big.


  9. "Research Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Assistant in Rochester, NY
    Current Employee - Research Assistant in Rochester, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at University of Rochester Medical Center (More than a year)

    Pros

    flexibility, reduced tuition, proximity to home

    Cons

    low pay, lack of ownership


  10. Helpful (2)

    "Very hierarchical"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at University of Rochester Medical Center full-time

    Pros

    Generous vacation and disability benefits

    Cons

    People in lower paying exempt positions, especially women, are treated with indifference by management, expected to routinely work overtime in order to keep up with the work volume and not rewarded for dedication or excellence.

    Advice to Management

    Recognize the value of all your employees, not just those who generate income for the med center. They could not do their jobs without the dedicated support of those of us who remain 'invisible' to management.


Showing 262 of 268 reviews
Reset Filters