Unum Reviews | Glassdoor

Unum Reviews

Updated June 15, 2017
55 reviews

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Rick McKenney
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55 Employee Reviews

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Pros
  • They do a superb job of making sure you have a work/life balance (in 40 reviews)

  • Strong, healthy company with great benefits (in 55 reviews)

Cons
  • Micro-management, unrealistic workloads, non-existant work-life balance (in 8 reviews)

  • Senior Management does NOT care about employees (in 11 reviews)

More Pros and Cons

  1. Helpful (2)

    "Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in King of Prussia, PA
    Former Employee - Sales Coordinator in King of Prussia, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Unum full-time (More than 5 years)

    Pros

    Great benefits and people and loved my duties

    Cons

    They eliminated our positions forcing us out of the company


  2. Helpful (4)

    "Micro-Managing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Worcester, MA
    Current Employee - Anonymous Employee in Worcester, MA
    Doesn't Recommend

    I have been working at Unum full-time (More than 3 years)

    Pros

    Experience working in a corporate office. You gain plenty of experience working with difficult close minded people.

    Cons

    Not much room for growth. Management is very old styled- the managers want to keep you in their department instead of helping you grow and achieve your career goals. Hard work does not get rewarded but if you slack off even a little bit, that gets noticed a lot and puts a big dent on you.

    Advice to Management

    Stop micromanaging your employees. Allow them to explore other areas and help them reach their career goals.

  3. Helpful (1)

    "dont be an intake specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intake Specialist in Chattanooga, TN
    Current Employee - Intake Specialist in Chattanooga, TN
    Doesn't Recommend

    I have been working at Unum full-time (Less than a year)

    Pros

    I am still waiting to find out.

    Cons

    The amount of work and the time you have to do it in is very unbalanced. Management is pretty much non existent unless its about approving time. You have mentors but they are over worked as well. managers have no idea how to do your job, therefore they cannot help or make suggestions on how to manage the workload. The pay is not competitive.

    Advice to Management

    Listen to your employees and learn the job so u can actually help and not tell us to just find the balance


  4. Helpful (2)

    "Great benefits for someone that doesn't mind living at work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefit package, employees that are screened come in with strong qualities to make the business a success.

    Cons

    Over worked employees make for a very stressful environment, management in certain departments tend to play employees against each other therefore leading to tension on the floor which seems to result in these individuals being the ones that get the job advancement opportunity . Management expects you to work 10-12 hours however they are 8-5 employees.

    Advice to Management

    Support is needed to reduce the hours employees are working and they need to be professional not picking favorites to "watch others and report back"


  5. Helpful (3)

    "Customer Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist I in Chattanooga, TN
    Former Employee - Customer Service Specialist I in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Unum (More than a year)

    Pros

    Benefits, PTO, Floating Holidays were a big pro. Pay is decent if you are fresh out of college.

    Cons

    On the phone all day, everyday. No time to get to know your coworkers. Trapped in a cubicle for 8-10 hours a day. Assigned break times, couldn't get up and go to the restroom if you needed to. Had to suck up to management to even get anywhere in the company. They were not understanding if life happens.


  6. Helpful (5)

    "Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Kansas City, KS
    Former Employee - Sales Coordinator in Kansas City, KS
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Unum (More than a year)

    Pros

    Employee Benefits. Unum really takes care of their employees benefit wise.

    Cons

    Satellite offices cater to the sales reps and client managers only. If you do not hold either one of these positions do not expect any perks. Management really only cares about ancillary employees 4 times a year, which is at the end of each quarter when business is being submitted. Workloads can be extremely high, and management does little help to ease or delegate overflow. Hourly employees are expected to work long hours, and it is highly discourage by management to submit overtime. There is very limited opportunity for career growth at the satellite offices unless you want to move into sales. I have heard that employee satisfaction is much higher at the home office.


  7. Helpful (6)

    "Under 30 only"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dalton, GA
    Current Employee - Anonymous Employee in Dalton, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Unum full-time (More than 3 years)

    Pros

    Great products that truly help people. I had to be out on Short Term Disability, personally, and don't know what I would have done with out Unum's Short Term Disability coverage.

    I have also made some of the best friends I have ever had while working here!

    Cons

    Micro-management, unrealistic workloads, non-existant work-life balance.

    Advice to Management

    Don't sacrifice quality for quantity. Don't dismiss people that are fifty or above. Just because that's "what the other guys are doing," doesn't mean it's the right thing to do. After all, isn't integrity "doing the right thing, even when no one is looking?" The current level of unrealistic expectation for employees ultimately does your bottom line a disservice (since you end up eating the costs associated with staff turnover due to burnout).

  8. Helpful (7)

    "Sr. Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Professional in Portland, ME
    Former Employee - IT Professional in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unum full-time

    Pros

    Coworkers were great...friendly, helpful and most are very competent. Benefits are good (PTO, 401k).

    Cons

    Management leaves a lot to be desired. Company keeps employees living in fear of losing their job. Constant layoffs..small mostly, but some big. They love to layoff employees who have been employed many years (20-40 years of service). And they also layoff many employees in their 50s and 60s. Nice reward after they have worked so hard for the company. This is hidden from press and employees must sign not to ding company or go to press or sue if they want to get severance. It is unbelievable Unum has been so successful in this practice. The press and communities are clueless to Unum's treatment of their employees.

    Lots of new management. Old Unum management sold their employees out by hiring new mgmt that is slashing, outsourcing and going to the cloud and packaged software. Most of management is yes men and care about their own survival only.

    Work load was horrendous. Lots of extra hours for years. When you live in constant fear of losing your job, one pushes themselves to far. Lots of employees on stress disabilities, but not a good idea since Unum regularly lays off employees on disability. Oh do they sell disability insurance?!

    Advice to Management

    Take care of your very knowledgeable and dedicated staff. They are your company. Are you saving any money by going to cloud and packaged software sold by vendors? Not really, you are just lining vendor pockets and paying consultants. Outsourcing again. Are you going back to in house support after you retry this business model yet again? Did you not learn from last time?

    Give up some of your compensation and bonuses for your people. Employees get very small, if any annual increases.

    Taking care of your employees should help you sleep at night. I honestly don't know how you sleep or live with yourselves now.


  9. "Janitor part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Flintstone, GA
    Former Employee - Housekeeper in Flintstone, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unum part-time (More than a year)

    Pros

    I liked getting off at 930 pm so I could be home with my boys and not working til midnight.

    Cons

    The manger is a racist. He don't like white girl and always down grated me. I was the only white person but I got along with the 30 black women I worked with. They was very nice to me.

    Advice to Management

    GET A MANGER THAT KNOWS HOW TO TREAT PEOPLE WITH RESPECT. I WAX A GREAT EMPLOYEE THAT WORKED MY BUTT OFF AND IT WAS NEVER APPRECIATED.


  10. Helpful (10)

    "Solid Compensation, Poor Enviornment Isn't Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous IT Employee in Chattanooga, TN
    Current Employee - Anonymous IT Employee in Chattanooga, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Unum full-time (More than a year)

    Pros

    Decent salary
    Strong benefits: health, vision, dental, PTO, work from home
    Great location

    Cons

    Unhealthy mindset/enviornment
    Very alienating
    Poor physical work environment - very open, very noisy
    Poor room for advancement
    Regular reorgs/layoffs
    Uninspiring financial status - stock has barely moved in 15 years
    Out of date technology
    Lack of trust
    Lack of communication
    Lack of training
    Beuraucracy

    Advice to Management

    Listen to employees - use employee engagement surveys (and for that matter, don't ask for area on "anonymous" surveys
    Stop buying into management trends and fads
    Be more trustworthy and open
    Train employees better
    Consult experts within company before purchasing software
    Make decisions based on facts


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