Unum Reviews | Glassdoor

Unum Reviews

Updated May 12, 2017
143 reviews

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143 Employee Reviews

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Pros
  • Most areas see the need to help employees with work-life balance (in 36 reviews)

  • Strong, healthy company with great benefits (in 49 reviews)

Cons
More Pros and Cons

  1. Helpful (2)

    "Customer care specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Worcester, MA
    Former Employee - Customer Care Specialist in Worcester, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Unum (More than 3 years)

    Pros

    Nice people to work with. Great benefits.

    Cons

    Reviewing small indemnity claims was very boring.

    Advice to Management

    Keep innovating with technology like eliminating paper claim files.


  2. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Columbia, SC
    Former Employee - Software Engineer in Columbia, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Unum full-time (More than a year)

    Pros

    Work Life Balance
    Great people
    Fantastic Benefits and PTO

    Cons

    Low incremental salary increases
    Buy over build mentality (bad for those passionate about coding)

    Advice to Management

    Become more innovative in technology solutions and invest in more training.


  3. "Summer Intern"

    Star Star Star Star Star
    Current Intern - Summer Intern in Portland, ME
    Current Intern - Summer Intern in Portland, ME

    I have been working at Unum as an intern (Less than a year)

    Pros

    Lots of mentoring opportunity available

    Cons

    Systematic inefficiency slows down work


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  5. Helpful (6)

    "Hardest work I've ever done, but very rewarding."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Disability Benefits Specialist in Portland, ME
    Former Employee - Senior Disability Benefits Specialist in Portland, ME
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Unum full-time (More than 5 years)

    Pros

    Great training. If you can play the game and say "yes," you'll be tolerated and promoted, but worked to the bone. A large amount of decent people trying to do the right thing. I've noticed numerous employees went out on psych claims for not being able to manage the stress of their role and work loads. Many couldn't cut it. Good people who were often treated poorly and disrespectfully and brought to the brink.
    I did have an excellent Director who was reasonable and knowledgeable. Another one who couldn't make a decision without having numerous expensive resources reviewing the claim ad nauseam to ultimately agree with my recommendation.

    Cons

    Fear based management practices. Tolerance from management of belligerent behaviors from Clinical Consultants and more seasoned DBS types. These practices contributed to fear tactics of managing others. These tactics don't work long term and can create a hostile environment and paranoia.


  6. Helpful (2)

    "Work with a professional team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN
    Recommends
    Negative Outlook

    I have been working at Unum full-time

    Pros

    Nice downtown location with fitness center, they offer domestic partner benefits before the supreme court ruling. Decent pay and benefits. Nice cafeteria.

    Cons

    The reorganization caused hundreds to lose their jobs and now the company is researching outsourcing many areas of the company.

    Advice to Management

    Return to a culture that values experience


  7. "A great learning opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contrract Adminisraitor in Chattanooga, TN
    Former Employee - Contrract Adminisraitor in Chattanooga, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Unum full-time (More than a year)

    Pros

    A great culture especially for women. Excellent facilities and benefits. A great learning environment. Very corporate which allows for room for growth and advancement.

    Cons

    Work tempo was slow paced compared to other industries. Very corporate feel could be positive if that is what you are looking for.


  8. "IT Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - IT Intern in Portland, ME
    Former Intern - IT Intern in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Unum as an intern (Less than a year)

    Pros

    I worked as an IT Intern at the Portland, ME office and loved the experience. The internship is well-structured and allows interns to both work on a project team as well as to participate in an "innovation challenge" to follow a project to use new tech and software to push forward the company. Employees are able to talk across the business easily and can find people in other departments to ask about projects. Communication is high here and I was able to meet with senior vice presidents and even Mike Simonds, the president of Unum US. The senior leadership cares a lot about the internship program and makes that clear. The company also offers rotational programs for graduating university students to learn quickly about company management or actuarial activities and launch people who complete the four year program into director levels of management. If you're interested in the insurance business and living in a little more of a rural area (Portland, ME and Chattanooga, TN are the main offices) than this company could be for you.

    Cons

    The "institutional no" is strong here. Senior leaders are very slow to take any risks and help to create a culture of complacency. Although conservatism is a common element across insurance companies, Unum appears to be below-average and often loses good talent to competitors. Also, as a millennial I am looking for a fast-paced job in a large metropolitan area with good exit opportunities into a variety of fields and Unum offers a stable job in cute but not very busy cities and opportunities to grow quickly in the firm while learning a lot about the insurance business. Ultimately I decided not to stay on. I would recommend this company to people looking to settle down and raise a family but not to ambitious young business-minded people unsure of whether they want to work in the insurance business long term.

    Advice to Management

    Allow employees to take more risks and approve projects that could propel Unum forward rather than following the same practices used for decades. The danger of disruption is very real and should be combated with more energy.


  9. "Great place to work, moving toward Agile"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Portland, ME
    Current Employee - Data Analyst in Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Unum full-time (Less than a year)

    Pros

    Great work-life balance, supportive management, interesting work, opportunities for growth and promotion, respect for diverse and divergent points of view

    Cons

    Unum is implementing Scrum and attempting to be more Agile/innovative/adaptive to change. But it's a big place and they're not quite there yet. Change happens slowly.

    Advice to Management

    Stay on course. Don't get impatient and change direction before you see the benefits of Agile.


  10. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unum Scholars in Portland, ME
    Current Employee - Unum Scholars in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Schedule
    Caring Managers
    Decent Part Time Salary

    Cons

    Slow transitions
    Could do better to teach backbone of business


  11. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in Atlanta, GA
    Current Employee - Client Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Unum full-time (More than 5 years)

    Pros

    Flexible, great people and team environment

    Cons

    Big learning curve- Takes a few years to actually make commission


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