Unum Reviews | Glassdoor

Unum Reviews

Updated July 18, 2017
416 reviews

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416 Employee Reviews

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Pros
  • They do a superb job of making sure you have a work/life balance (in 40 reviews)

  • Strong, healthy company with great benefits (in 55 reviews)

Cons
  • Micro-management, unrealistic workloads, non-existant work-life balance (in 8 reviews)

  • Senior Management does NOT care about employees (in 11 reviews)

More Pros and Cons

  1. "Market Specialist Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Specialist Associate in Chattanooga, TN
    Current Employee - Market Specialist Associate in Chattanooga, TN
    Recommends
    Approves of CEO

    I have been working at Unum full-time (Less than a year)

    Pros

    Great company, great managers in this department

    Cons

    long hours, working with difficult sales reps in the field


  2. Helpful (2)

    "Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - N/A in Chattanooga, TN
    Current Employee - N/A in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, 401K, Health and PTO. Sr Leaders starting to be forward thinking of future of overall work space.

    Cons

    Outsourcing several areas starting to take place and loosing the "small town" feel of the company. Very seasoned staff members, which is both good and bad.

    Advice to Management

    Don't over think outsourcing. Employee's feel connected with the company for a reason, because they are part of the company. If there are too many non "Unum" employee's there will not be same quality of work from outside resources since they are not in it for the long haul or don't care about how we are performing with Stock/customer relationship.

  3. "Great place to work, moving toward Agile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Portland, ME
    Current Employee - Data Analyst in Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Unum full-time (Less than a year)

    Pros

    Great work-life balance, supportive management, interesting work, opportunities for growth and promotion, respect for diverse and divergent points of view

    Cons

    Unum is implementing Scrum and attempting to be more Agile/innovative/adaptive to change. But it's a big place and they're not quite there yet. Change happens slowly.

    Advice to Management

    Stay on course. Don't get impatient and change direction before you see the benefits of Agile.


  4. "Good Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Unum Scholars in Portland, ME
    Current Employee - Unum Scholars in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible Schedule
    Caring Managers
    Decent Part Time Salary

    Cons

    Slow transitions
    Could do better to teach backbone of business


  5. Helpful (6)

    "Terrible Executive Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Architect in Portland, ME
    Former Employee - Senior Architect in Portland, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Unum (Less than a year)

    Pros

    Many employees have been there for 15-25 years and are great folks with whom to work. I was employed in a senior role for a number of years. I was compensated fairly and had great vacation and 401K benefits. I had good pension benefits before they canceled that program.

    Cons

    The current executive management, however, is a different matter. Millions are wasted due to incompetent leadership. Employees have been de-humanized, and nobody feels any loyalty to the company after the company clearly demonstrated that they did not value their associates. Leaving this company was the best thing I could have done. It's a shame, because it was great, once. I hear from colleagues still there that there is a massive outsourcing initiative underway. That will have drastic results as Unum's greatest market differentiator has always been the excellent customer services the employees delivered. Send that out to the lowest bidder, and watch the results.

    Advice to Management

    Examine the claims regarding savings by senior executives and hold them accountable to deliver. Review the failed projects and the executives who put incompetent people in charge and hold them accountable. Value your employees.


  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in Atlanta, GA
    Current Employee - Client Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at Unum full-time (More than 5 years)

    Pros

    Flexible, great people and team environment

    Cons

    Big learning curve- Takes a few years to actually make commission


  7. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Unum (More than 8 years)

    Pros

    Great Benefits, training, CEO very personable, room for upward growth.

    Cons

    Pay not the best but not bad either. There is a lot of favoritism.

  8. Helpful (3)

    "Corporate Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Consultant in Chattanooga, TN
    Former Employee - Financial Consultant in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Unum full-time

    Pros

    Good benefits package. If you want to grow within a corporation, this is a good place to be. Work your way up and learn a lot about the industry.

    Cons

    If you are not into the Corporate politics, this may not be the industry for you.


  9. Helpful (3)

    "STD Disability Benefits Specialist in Glendale, CA office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Disability Benefits Specialist in Glendale, CA
    Current Employee - Disability Benefits Specialist in Glendale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Unum full-time (More than 5 years)

    Pros

    Flexible start time, as long as youre at work between the core hours of 9am-3pm.

    Cons

    Long hours, minimal room for advancement, minimal guidance or support by managers, very hard to take vacation time due to company's structure. Overtly scrutinizing of weekly metrics. Very low annual increase (1%-2% for most people).

    Advice to Management

    Invest in the happiness of your employees. Happy employees are productive.


  10. Helpful (6)

    "Not the place for highly the highly empathic."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Disability Benefits Specialist in Portland, ME
    Former Employee - Disability Benefits Specialist in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Unum full-time (Less than a year)

    Pros

    Great training.
    Decent benefits.
    Cafe in house is nice.
    Responsive to ergonomic concerns.
    Employee charitable contribution match.
    Commitment to community service.

    Cons

    The work is constant in the claims side of the house. It is a constant marathon, without natural eb and flow like many other industries. If you are a highly empathetic person, you may really struggle. I believe that folks who work directly with claimants who are perusing a claim or are on claim must figure out ways to turn empathy down. Unfortunately, that leads to some people who turn it completely down present as very callous, paranoid (about "fraud"), and potentially uncaring individuals. It's understandable that people may need to develop a thick skin and must compartmentalize in order to have the stamina to talk with people about their tough medical situations all day, every day, but...some people are disturbingly judgmental and plain mean. What I worried happened behind the scenes in claims occasionally came true- employees sometimes made fun of claimants.

    Advice to Management

    Help your staff manage the great emotional toll this work involves.

    Reduce the constant flow of work by staffing appropriately. People cannot be treated like machines. Our what I described above about empathy can occur.

    Read these reviews.


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