Upcall Reviews

Pros

No set schedule Hourly pay bonuses Support team Amazing Manager

Cons

No tax deductions No benefits

Pros

I've been with the company for just a few weeks now. It has been absolutely what I was looking for in a "work from home" position. Lisa and Pete our direct managers made me feel very welcome, and have been extremely helpful in making sure of my success with the company. The hours are great, the work is great, the people are phenomenal!

Cons

Not a one! Great place to work!

Pros

Choose your own hours Earn bonuses on nearly every campaign Be a part of an elite group of Upcallers - only the Elite should apply

Cons

You get what you put in, so if campaigns don’t do well, they don’t return. If a campaigner leaves, they take their leads with them - hence the occasional downtime. Some of these bad reviews are disappointing. Unfortunately, as we do our very best to only take on the best call agents, some let us down and we need to part ways. Upcall is a scaling company and we’re always hiring and looking for the best. No one appreciates being let go, and it looks like these reviews are all from previous Upcallers. That said, the vast majority of our current team have been with us for an extended amount of time and love being an Upcaller!

Pros

There are a lot of pro's, I can choose my own timing+ work schedule! I get 1 on 1 mentorship with Lisa who is the call centre head and with her advice and mentorship i easily close appointments and get the $$$ bonuses that they have!

Cons

None at all everything is just fine!

Pros

- Work from home anywhere in the world and make your own schedule - Get paid directly into your account weekly - Fantastic support system through Facebook Workplace where you can ask for help or joke around with your fellow Upcallers - Great bonus structure that rewards your performance and dedication - Management that is always willing to help you improve your skills on the phone and responds to you almost instantly when you have concerns - Weekly Zoom meetings where you get to interact with your co-workers and management

Cons

- Honestly there really isn't much I don't like about working with Upcall. Occasionally there are technical issues with the dialing software, but if you have access to Facebook Workplace and post the issues you have with management they tend to be resolved pretty quickly

Pros

Very flexible scheduling, I can work when I want. I've been with with Upcall for over a year now and have worked from home for over 6 years. THIS is the best work from home job I've ever had. You feel like part of a family not an employee. The pay is great and I determine how much I want to make. I've seen some of the bad reviews and I feel bad for what they may or may not have experienced. I work Upcall Full-time, as a Single (going through a divorce) mom of 4, this job pays all my bills. Great atmosphere too we have so much fun doing what we love!

Cons

Well, to be honest the only con is a personal one...I would love to work more hours at night, overnight. However, management knows that some of us would like that and therefore they are working to bring in more campaigns with leads that need to be called later in the day.

Pros

Complete flexibility, Great work ethic, awesome support techs that are easy to reach by email, great team work! Awesome pay and commissions!

Cons

That I cant be on 24 hours a day lol, cant really think of any.

Pros

Great leadership. Team Support at all times. Work from anywhere. Work at your own convenience. Bonuses

Cons

I cant think of any!

Pros

- Management is obsessed with customer happiness and makes sure they are all happy - Having fun working on challenging problems, gives lots of ownership to engineers - Nice offices - Good hardware and Mac laptops

Cons

Lots of work, they keep us very busy

Pros

Great company to work for. I love how I can set my own schedule. Can earn more through tip,ls and comissions.

Cons

Quicker response times from management.