Upgrade Reviews in San Francisco, CA | Glassdoor

Upgrade San Francisco Reviews

26 reviews

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San Francisco, CA AreaFull-timePart-time

5.0
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Upgrade CEO Renaud Laplanche
Renaud Laplanche
26 Ratings

26 Employee Reviews

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Pros
  • "good working environment- friendly, past-paced, yet with good work/life balance" (in 6 reviews)

  • "Free snacks and drinks stocked in the kitchen and company paid employee health benefits" (in 9 reviews)

Cons
  • "Some growing pains, but exciting to work through them each day" (in 4 reviews)

  • "No cons to working for the company" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "An innovative company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (More than a year)

    Pros

    A feature of Upgrade that drew me to here is the education they want to provide about personal finance. There’s not enough mandatory finance education out there, but it’s never too late to learn and this company is making it known that we’re here to help. During my interview, I could already tell there was so much innovation to come, and I’m proud to be an employee of Upgrade.

    I’ve been working at this company for 15 months now and it's been one of the best choices I’ve made to join this team of great people. The culture here is great and I’m very appreciative of the opportunities I’ve been given to develop my own passions and learn so much more than I could have imagined. Leadership has been very supportive in my career and in my personal life. Developing my career has been an amazing journey and it’s still continuing on. I’ve had a lot of support from so many leaders throughout my journey that each have helped me in such different ways. Additionally, it’s wonderful to be so empowered to do my job.

    Cons

    Nothing to write for this section.

    Advice to Management

    Continue empowering your employees and promoting a culture of feedback.

    Upgrade Response

    Jan 29, 2019 – Director, People Operations

    Thank you for taking the time to write about your experience as a team member at Upgrade. We appreciate your feedback!


  2. Helpful (4)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    Great company culture and you get to work with smart, forward-forward looking colleagues. Leadership empowers you to work through challenging problems and provides resources as needed to support. Overall a great place to work!

    Drinks and snacks are a plus! And great views of the city!

    Cons

    No cons to mention here

    Upgrade Response

    Jan 15, 2019 – Director, People Operations

    Appreciate the great feedback.

  3. Helpful (4)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    1. Open culture. 2. Managers encourage work and life balance, and build up healthy supportive work relationship. 3. There are company events, i.e. happy hours, Friday waffle breakfast and so on to help get to know each other outside of work. 4 lots of yummy snacks. 5. Competitive compensation package.

    Cons

    Haven't found any yet. Will update it later.

    Upgrade Response

    Jan 15, 2019 – Director, People Operations

    Thank you for taking the time to write about your experience as a team member at Upgrade. We appreciate your feedback!


  4. Helpful (1)

    "Couldn't be happier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in San Francisco, CA
    Current Employee - Marketing Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    High growth company with a lot of success even in its early days. All of the leaders are extremely experienced in the online lending space and because of that, there isn't any conflict or drama. Everyone knows what they are doing here and how to be successful. It is also a great place to learn and grow because the leadership is so strong. There are consistently opportunities to get to know people from different parts of the company with fun events and happy hours. In just one year, Upgrade has launched three products so the velocity and productivity of the team is unmatched!

    Cons

    No cons - truly the best place I've ever worked!

    Advice to Management

    Keep up the great work!


  5. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in San Francisco, CA
    Current Employee - Director in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (More than a year)

    Pros

    A clear strategy and fantastic execution, great office space, lots of smart people who know what they're doing.

    Cons

    Still a startup in many areas; some rules and responsibilities will need to get better defined.

    Advice to Management

    You're on the right track!


  6. Helpful (2)

    "Solid leadership with a focused vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    -Great combination of a seasoned team with a focused, driven mission

    -Collaborative environment with a positive work culture

    -Gorgeous office space with sweeping views of the bay, walking distance to the Ferry building

    -Opportunities to learn and grow from the best in the industry

    -Generous benefits and perks

    Cons

    None that I can think of

    Advice to Management

    Keep up the great work of managing the growth and keeping an ear to the ground of your employees!


  7. Helpful (2)

    "Fast Growing Company With A Great Mission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (More than a year)

    Pros

    - Fast growing, dynamic environment
    - Delivers a great, helpful product to consumers
    - Very innovative, using latest available technology to improve user experience
    - Management has successful track record in the space
    - Great office space in San Francisco

    Cons

    Haven't found any downside so far.

    Advice to Management

    Keep doing what you're doing!

  8. Helpful (3)

    "Amazing Leadership and Opportunity for Career Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    Joining Upgrade was such a great career move! The leadership team consists of some of the most passionate, dedicated, and genuine individuals I have ever worked with who truly want the best for their employees. New ideas are always welcomed and encouraged which fosters a creative and fun work environment. As a startup, the company is constantly growing which means ample room for career advancement. All of the executives are extremely approachable and bring an incredible amount of experience to the business. Finally, I have to mention our beautiful office and the endless amount of snacks available! I can honestly say I 'upgraded' my life when making the decision to join this company.

    Cons

    As a startup, processes/ideas/workflows are constantly changing. I'm only listing this as a con because I know some people may not prefer such an unpredictable work atmosphere. Personally, I enjoy the new challenge every day.

    Advice to Management

    Continue to invest in your employees. It doesn't go unnoticed!


  9. Helpful (2)

    "So far the best company I have worked with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    Great location.
    Offices are super nice
    Great executive team
    Engineering team is super talented and team oriented.
    Benefits are great.

    Cons

    It is a great place to work. Nothing negative so far.


  10. Helpful (2)

    "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upgrade full-time (Less than a year)

    Pros

    - Free snacks and drinks available
    - Brand new 2 story office in the heart of the Financial District, which is easily accessible with Muni
    - Open floor office to encourage collaboration between teams
    - Opportunies to move into different position(s) within the company
    - Wine Fridays (happens twice a month)
    - Great benefits with 401k plan in the works for 2018

    Cons

    - Constant updates to policies and procedures (expected for a new company in FinTech)
    - Sometimes there are no cups in the morning for coffee.... but there is a Starbucks a half a block from the office

    Advice to Management

    - keep encouraging individuals to do their best
    - continue to focus on the growth of your employees within the company


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