Upromise Reviews in Boston, MA | Glassdoor

Upromise Boston Reviews

16 reviews

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Boston, MA Area

2.7
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Upromise President David Rochon
David Rochon
3 Ratings

16 Employee Reviews

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  1. "Good work/life balance but no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Assurance Engineer in Newton, MA
    Former Employee - Senior Quality Assurance Engineer in Newton, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Upromise full-time (More than 10 years)

    Pros

    Very flexible work schedule, ability to work from home, good salary

    Cons

    No room for growth or promotion opportunties

    Advice to Management

    Give employees room to grow and advance in their career


  2. "Absentee Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA

    I worked at Upromise full-time (More than a year)

    Pros

    Reasonable salary and benefits.
    Casual atmosphere.

    Cons

    Company was micro-managed from Virginia headquarters without clear knowledge of local issues.

    Advice to Management

    Grant local autonomy. Pay attention to testing.

  3. "Not bad but times have changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marlborough, MA
    Former Employee - Anonymous Employee in Marlborough, MA

    I worked at Upromise full-time (More than 8 years)

    Pros

    Good benefits being part of a large parent company
    Competitive salaries

    Cons

    Retraction in staff and focus on the product by the parent
    Overbearing corporate policies by parent company
    Reduced flexibility

    Advice to Management

    Allow more autonomy within Upromise as a separate business unit


  4. "Has Passion for Mission, Getting Lost in Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Director in Newton, MA
    Current Employee - Marketing Director in Newton, MA
    Neutral Outlook
    No opinion of CEO

    Pros

    The office culture for Upromise has a good vibe, lots of passionate and smart people driving towards a common goal of helping families save for college. Good flexibility and work/life balance for those who are hard workers and can get their work done. Nice office environment with ongoing efforts to show employee appreciation.

    Cons

    Management and strong leadership is lacking. Upromise is still trying to find their place within the corporate Sallie Mae entity and has succumbed to a more corporate structure and processes. There are a lot of starts and stops on projects and shifting of priorities, resources and decisions from the management teams which slows down achievements and leaves the "workers" feeling unsatisfied and unaccomplished.


  5. "good company bad leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interactive Designer in Needham, MA
    Former Employee - Interactive Designer in Needham, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Upromise full-time (Less than a year)

    Pros

    you get out at 5 on the dot and you can take long lunch breaks

    Cons

    no one cares about the work. the creative director I worked under had horrible taste and was a bad leader

    Advice to Management

    hire an inspriring creative manager not a yes man.


  6. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newton, MA
    Former Employee - Anonymous Employee in Newton, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Upromise full-time

    Pros

    Smart people, sophisticated marketing, fast pace, fun environment

    Cons

    Management has ADD and not patient enough to see things through, too much process for an organization of its size

    Advice to Management

    Get back to basics, pick a path, communicate, and execute.


  7. "I found my time to be frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Relationship Manager in Newton, MA
    Former Employee - Special Relationship Manager in Newton, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good people to work with. Everyone was friendly. The cafeteria was good

    Cons

    There were not enough opportunities to raise up through the company ranks. Also the pay was poor to very poor. While the people were all good, hard working people, morale was low due to boring work and low pay.

    Advice to Management

    Pay better. Offer and investment management aspect of the business. You should not exist as a business, there is no market for a 529 provider that can not manage funds.

  8. "Great company...great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Needham, MA
    Former Employee - Vice President in Needham, MA
    Recommends
    Approves of CEO

    Pros

    great people and warm culture

    Cons

    Sallie Mae acquisition changed a lot about the company.

    Advice to Management

    Reinvigorate the company mission


  9. "it might work out depend on what you are looking for in your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA

    Pros

    Has very good work and life balance

    Cons

    limited resource and it is hard to get anything done


  10. "Not a place where technology is paramount"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great co-workers, Relaxed atmosphere (for now), Free coffee

    Cons

    Poor Senior Management, Poor communication from Sallie Mae, Poor communication within Sallie Mae, Poor technical direction from Sallie Mae, Lots of departures due to poor management

    Advice to Management

    The direction from Sallie Mae is as poor as poor can be, it needs to improve. When I started as Upromise it was a great place. Sallie Mae has negatived that great things about Upromise.


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