Upserve Reviews | Glassdoor

Upserve Reviews

Updated Nov 18, 2019

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3.5
53%
Recommend to a Friend
70%
Approve of CEO
Upserve CEO Sheryl Hoskins
Sheryl Hoskins
74 Ratings
Pros
  • "Awesome benefits (free lunch, medical/dental insurance, parking)(in 22 reviews)

  • "Swipely was filled with incredibly smart and driven people(in 15 reviews)

Cons
  • "Growing pains are definitely a thing, especially for a start up that has had several iterations (owned by Groupon, previous called Swipely)(in 13 reviews)

  • "Fast paced with high changing expectations, might not be ideal for everyone(in 6 reviews)

More Pros and Cons
  1. "Read a review from another employee that I disagree with- a lot of things in recent review were taken out of context..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upserve full-time for more than a year

    Pros

    - If you are a strong performing employee management allows you to use your skills without any sort of micromanagement. Like any company, if you are underperforming you will have more eyes and feedback on you - New benefits cost $30/month & HRA pays for deductible, my last company cost me $300 per pay period PLUS deductible. #win - If you get your work done unlimited paid time off is more than flexible... - Have seen a lot of recent co-worker promotions

    Show More

    Cons

    - A LOT going on. Welcome to a tech company - Fast paced with high changing expectations, might not be ideal for everyone - People who aren't adapting well to constant change are bringing negative energy to others

    Advice to Management

    Continue being transparent with teams while company is growing & continuing town hall meetings where everyone can be acknowledged

    Upserve2019-11-15
  2. Helpful (6)

    "Negative work culture and hostile environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Upserve full-time for more than a year

    Pros

    I am lucky enough to work alongside some of the smartest, most hardworking people I've met in my career at Upserve. Everyone I've worked directly with is kind, supportive, and truly cares about the work they're doing.

    Cons

    The leadership team is a different story. With 100% executive turnover in the last year, the company is constantly changing and the transparency that the company was built on has gone out the window. The team is overbearing and changes direction so often that you can't truly be confident in any of the work you're doing. With the drastic changes recently, employees are on edge and seriously uncomfortable with the... direction of the company. Town Halls that were once an opportunity for transparency are now filled with generic answers that beat around the bush and don't answer the actual questions. The HR team seems to be the only group of truly happy employees, leaving everyone else questioning the stability of the organization. The removal of benefits that were promised as part of our compensation during the hiring process is disheartening, but only a reflection of the current state of the leadership team. The defensive review from November 15 is a perfect summation of what it's like to work at Upserve. There's a big difference between "not adapting to constant change" and feeling genuinely uncomfortable with the company you're dedicating 40+ hours of your week to. It might be useful to take that into consideration when communicating with the team.

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    Advice to Management

    Invest in your team. We understand that companies go through uncomfortable moments of growth and change, but they could have been handled with more empathy and transparency. You have formed a team of brilliant people, and it's a shame that you're willing to risk losing some real talent because you're too busy trying to quickly turn a profit.

    Upserve2019-11-18
  3. Helpful (5)

    "Taking from employees to turn a profit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Upserve full-time for more than a year

    Pros

    Your co-workers here will be some of the best people you'll ever meet. Overall people are smart, funny, and kind but unfortunately the leadership and management teams are so overbearing and micromanage everything that no one get's to truly utilize their skills.

    Cons

    During the hiring process they lowball your salary with promises of daily free lunch, fully paid medical benefits, a work from home policy, and unlimited time off. As it stands now, the mediocre free lunch was reduced to 3 days a week, we now have to pay for benefits, and the work from home and vacation policies are not nearly as generous as they let on. The leadership team has worse turnover than the restaurants... we serve, they can never make a plan and stick with it long enough to see it through, and they treat their employees like children. They actually expect you to "put the company before oneself" (an actual phrase they wrote on the weekly "motivational" posters that hang in the bathroom) while demanding the most and paying the least.

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    Advice to Management

    You've hired some incredible people. Get out of their way and let them do their jobs or people are going to keep jumping ship for Drift and Hubspot. No one really cares about a snack wall or beer Fridays. People want things that actually matter like competitive pay and a 401k match.

    Upserve2019-11-13
  4. Helpful (1)

    "Great company making great moves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Facing 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upserve full-time

    Pros

    Upserve is your classic software company in a great vertical. I feel that the company has made many great changes to make it the best place to work in Providence! There have been many changes in the last 9 months, but that goes with being in the software industry. Upserve continues to provide the best POS/Restaurant technology in the industry. I could not be happier being an employee here!

    Cons

    Lunch is free, but not the best.

    Advice to Management

    Keep up the great work!

    Upserve2019-09-11
  5. Helpful (1)

    "Most likely going to be sold off"

    StarStarStarStarStar
    Former Employee - SDR 

    I worked at Upserve full-time

    Pros

    Everything that was a pro about this place has disappeared

    Cons

    Sales Leadership and their management

    Upserve2019-09-19
  6. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upserve full-time for more than a year

    Pros

    Great Culture, nice benefits, solid leadership

    Cons

    no cons aside from the overall aspect of 'work'

    Upserve2019-08-21
  7. Helpful (9)

    "Poor leadership after acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Operations in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Upserve full-time for more than 3 years

    Pros

    - Health insurance fully covered (health, dental, vision) - Unlimited PTO and WFH (not for every department) - Snacks and free lunch 3x a week - Really talented individual contributors

    Cons

    Since the acquisition from Vista Equity Partners, the executive team is entirely made up of individuals who aren't based in Providence and have no prior experience working in the hospitality/restaurant industry. As the months went on, it became clear that the c-suite weren't there to create a positive and healthy work environment and were more concerned about making money and selling off the company. The new... CEO turned one of the few conferences rooms into her private office just weeks into her new position, and never addressed any product-related outages to the customers or people leaving the company to employees in fear that "her name would be attached to an email that could be sent around." As mentioned, many of the executives don't live full-time in Providence, so they are constantly flying back to Chicago, Texas, Washington DC, etc. and taking time off. The unlimited PTO/WFH is advertised, but the entire sales department isn't allowed to take advantage of that perk because the CEO doesn't agree with it. Overall, the individual contributors at the company are really incredible, but unfortunately those above them fall short. There are a ton of really great companies in Providence, but sadly, this is no longer one of them.

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    Advice to Management

    Understand that people aren't leaving the company because of their direct managers, but because of the executive team's inability to understand the product, the industry, and the employees.

    Upserve2019-08-20
  8. Helpful (2)

    "Stay Away unless you live within Rhode Island Area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Account Executive in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Upserve full-time for less than a year

    Pros

    Nothing really it's a Call Center Job. If I can think of one good thing its a job for someone right out of college.

    Cons

    -Call Center -Bootcamp, in which they call training. It's awful its ran by Millenials who assume they know how to sell. They want you to conform to their way of selling and Sales Script. -They are too expensive for Restuarant owners and the product glitches quite often, similar to their competitors. (3 Week Training in Rhode Island and sometimes even 4) -Micromanagement all the way up to their C-Level Staff... Members (having to update Daily on Sales numbers and goals, you have to attend a meeting every day about nothing) - Not a job for seasoned Sales Executives. -Base pay was ok, others are paying more.

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    Advice to Management

    Training Bootcamp is a waste of time. Should focus on training of product rather than selling.

    Upserve2019-09-21
  9. Helpful (7)

    "Their Way or The Highway"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Upserve full-time

    Pros

    Free lunch, free parking, free medical and dental insurance, unlimited PTO (has to be approved by a manager), decent product that may survive the immense competition (aka Toast).

    Cons

    If you have ever studied Frederic Laloux and organizational structure, this company borders on red. It’s an elitist culture that “drinks the kool-aid”, which is talked about over and over in the office. Onboarding is literally called “boot camp” where they expect you to learn everything about their product. It’s either their way or the highway. Company is being run like a pump and dump, probably so Vista Equity... Partners can make a quick buck or two. Don’t join this company unless you enjoy heavy top-down structure and “drinking the kool-aid”.

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    Advice to Management

    Top-down structure is proven to be toxic in small organizations. It may produce positive short term results, but burnout and employee dissatisfaction is inevitable. For the sake of the business and your employees, try taking notes from egalitarian companies like Apple and Google.

    Upserve2019-07-24
  10. Helpful (4)

    "Good company, needs work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Upserve full-time for more than a year

    Pros

    This is a really great company for gaining experience. Great people, great culture.

    Cons

    Not many long term or advancement employment opportunities, especially in the DEN office. There were definitely many things promoted during the interview/hiring process that were PVD specific, and it was a bummer we didn’t get those thing in DEN. Also many benefits that were offered at hire were taken away after a year.

    Advice to Management

    When policy and procedure is in place, stick to it. Not doing so breaks the trust of your bottom line and contributes to higher turnover.

    Upserve2019-06-14
Found 106 reviews