Upwork Reviews | Glassdoor

Upwork Reviews

Updated December 14, 2017
149 reviews

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3.4
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Upwork CEO Stephane Kasriel
Stephane Kasriel
80 Ratings

149 Employee Reviews

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Pros
  • Awesome matrix organization - 100% work from home (in 58 reviews)

  • Very easy to use, almost completely user-based, tons of options for freelancers of any occupation (in 11 reviews)

Cons
  • The freelancer's job success score takes time to reflect on their account (in 14 reviews)

  • You have to be sure not to take the low paying jobs (in 21 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    Fun loving team. Everyone gets along. Your opinion and ideas are highly valued. Everyone is willing to help. Team is always growing and you are able to explore other opportunities in the company. Plus, because Enterprise is still relatively young you see your work directly impact our success. Not to mention, all of the perks Silicon Valley-based companies offer; Unlimited PTO, catered lunch, remote options, casual dress, etc.

    Cons

    Upwork's Enterprise organization is relatively young, occasionally you run into the typical growing pains of a start-up, for example not having certain processes and procedures in place. That is all getting better with time.

    Advice to Management

    Continue to reach out and listen to the team for ideas and feedback.

    Upwork Response

    Aug 13, 2017 – VP, HR

    Thanks for taking the time to share feedback! I completely agree that ENT is critical to our success and your work is directly impacting that. Let me or the rest of the team know how we can... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Redwood City, CA
    Current Employee - Marketing Manager in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    The people, the mission, the work and the lifestyle are great.

    Cons

    Fewer "Manager-level" employees get to manage teams than elsewhere

  3. "More of a company than a startup."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Upwork full-time (More than a year)

    Pros

    Management cares about it's employees. The industry is growing rapidly.

    Cons

    It's a bit hectic right now as it just merged with Odesk.


  4. "Small Company, Big Heart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Designer (User Interface) in Mountain View, CA
    Current Employee - Visual Designer (User Interface) in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    The culture here is so fun to be a part of. Everyone pretty much knows each other, food and drinks are always stocked and catered. Management is great and is always looking for ways to improve. Feeling of a large company but with the aura of a start up.

    Cons

    Too much food means I never leave, also parking is occasionally an issue (if that's even an issue)

    Advice to Management

    Keep pushing us to provide great work, we can reach our goal!


  5. "Promoting learning and career growth opportunity for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Mountain View, CA
    Former Employee - Associate in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Upwork full-time (More than a year)

    Pros

    The best part about Elance-oDesk is the company culture. My co-workers are not just my peers but also some of my close friends. Having an open culture where everyone is friendly and working for the same coming goal makes it easy to come to work everyday and really enjoy what you do. On top of that, you get to work from home every Wednesday! At Elance-oDesk, we truly believe in our mission; therefore we always put ourselves into the shoes of our customers to get a true understanding of our product. Overall, working at Elance-oDesk has truly given me a lifetime of learning opportunities!

    Cons

    The only con for me would be the long commute but they offer great commute perks and work from home days to offset that!

    Advice to Management

    Keep showing the amazing company culture!


  6. Helpful (1)

    "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    The work is endlessly interesting. We're actually changing how people work, and in turn how they live.
    You get to have an impact on something really meaningful: work and people's livelihoods
    We're in a high-growth market and have barely scratched the surface.
    People are really smart.
    People are very team-oriented and collaborative.

    Cons

    Since the merger between Elance and oDesk, it does feel like a bigger company (in fact, it is)


  7. Helpful (3)

    "Challenging but interesting workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    - Great work-life balance (especially those work from home Wednesdays)
    - Opportunities to work on projects with cross functional teams - managers are pretty open to allowing participation just as long as your main job duties are performed
    - Still has a startup essence (i.e., you are expected to take on various responsibilities even if it doesn't fit under your position) where you get to wear different hats and learn on the job
    - Transparent upper management - we have weekly metrics meetings and monthly all-hands meetings where upper management has the opportunity to share hard numbers and expresses how they feel the company is doing

    Cons

    - HR hasn't done much to merge the two company cultures (there are still a strong presence of two separate cultures)
    - There is no clear route for advancement

    Advice to Management

    Consider career advancement opportunities to existing employees prior to looking at external candidates.

  8. Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time

    Pros

    Elance-oDesk is a truly great company to be a part of. The leadership is inspiring, fair, and transparent - they really make you feel valued and heard as an employee. The main draw, for me, is the excitement I feel to be working towards a meaningful cause with a team of dedicated, smart and passionate people... but can't forget the yummy catered food, healthy snacks, ping pong/foosball, major perks (work from home Wednesdays!), fun office events, and great benefits. It doesn't get any better than this!

    Cons

    Ruining my expectations for future employers. ;)


  9. Helpful (1)

    "Make the world a better place and have fun doing it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Mountain View, CA
    Current Employee - Operations in Mountain View, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    I love Elance-oDesk. We are the market leader but still have a lot of growth and challenge ahead. The CEO and Senior management are great. They really care about the employees and the mission and provide a lot of transparency. If you do well, you'll be recognized for it and have opportunities to take on more responsibility and change roles. The work is interesting and meaningful, and we move fast, yet we have great work-life balance.

    Cons

    -It's big enough that you don't know everyone's name, you have to go out of your way to meet people
    -Whereas at another company you may manage a team, it's more likely you'll manage a team of freelancers here than of teammembers in the office

    Advice to Management

    Make sure everyone knows our company values and is measured on living them out.


  10. Helpful (1)

    "A fun ride, but not without its ups and downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time

    Pros

    Fun culture, great mission and smart employees. This could be a huge company if they get it right.

    Cons

    Growing pains organizationally as roles and responsibilities are always well defined.

    Advice to Management

    Don't lose the spirit that made you leaders. Continue to take great pains to stop politics from entering your culture


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