Upwork Reviews | Glassdoor

Upwork Reviews

Updated August 16, 2017
121 reviews

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3.6
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Upwork CEO Stephane Kasriel
Stephane Kasriel
65 Ratings

121 Employee Reviews

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Pros
  • Awesome matrix organization - 100% work from home (in 55 reviews)

  • Great work/life balance and vision (in 11 reviews)

Cons
  • Upwork takes a lot of money from writers and also has many low paying jobs (in 18 reviews)

  • Job Success score is VERY easy to spoil if you have only long-term contracts (in 11 reviews)

More Pros and Cons

  1. Featured Review

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Chicago, IL
    Current Employee - Sales Development Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (Less than a year)

    Pros

    Fun loving team. Everyone gets along. Your opinion and ideas are highly valued. Everyone is willing to help. Team is always growing and you are able to explore other opportunities in the company. Plus, because Enterprise is still relatively young you see your work directly impact our success. Not to mention, all of the perks Silicon Valley-based companies offer; Unlimited PTO, catered lunch, remote options, casual dress, etc.

    Cons

    Upwork's Enterprise organization is relatively young, occasionally you run into the typical growing pains of a start-up, for example not having certain processes and procedures in place. That is all getting better with time.

    Advice to Management

    Continue to reach out and listen to the team for ideas and feedback.

    Upwork Response

    Aug 13, 2017 – VP, HR

    Thanks for taking the time to share feedback! I completely agree that ENT is critical to our success and your work is directly impacting that. Let me or the rest of the team know how we can... More


  2. "The Future of Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    Mission, Vision and Values. This is a very employee centric organization rallying around a greater cause of closing the opportunity gap.

    Cons

    Things move fast and we break things. Sometimes you need to slow down to speed up.

  3. "It feels great being limitless during work and it's only at upwork."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Stack Web Developer in Rāwalpindi (Pakistan)
    Current Employee - Full Stack Web Developer in Rāwalpindi (Pakistan)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work in your own style and select people to work with. You can be your own boss and don't need to wear formal clothing.

    Cons

    Lack of team learning opportunities, because most of the time you're working remotely for yourself and this limits you to work and learn for other team members


  4. "Ruin Elance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Upwork full-time

    Pros

    Good Freelancing site. Communication process is fantastic

    Cons

    I am working last 7 years on Elance and now upwork. Elance was very nice and I get good projects from there but in Upwork lots of low price project, huge project fee and release payment take time.

    Advice to Management

    Please think about freelancer who earn money from this site. Please reduce project fee and release client payment early


  5. "Upwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Article Writer in Miri (Malaysia)
    Current Employee - Article Writer in Miri (Malaysia)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Upwork part-time (Less than a year)

    Pros

    Lots of opportunities and lots of chance for growth. Very diverse client base as you get to see a lot of people and you can also select different types of jobs.

    Cons

    Contract job and clients may refuse to answer you even after you enquired repeatedly. Also, you need to be fast in applying.


  6. Helpful (1)

    "Great Company, Super High Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time (More than a year)

    Pros

    High growth company with lots of opportunities, product changing the way people hire, great time to get in with a company that has a lot to offer. Ability to hit quota is achievable.

    Cons

    Growing pains of scaling fast, you must be able to adapt to changes of a company going through rapid growth

    Upwork Response

    Aug 13, 2017 – VP, HR

    Thanks for sharing your feedback! If you've got ideas about how we can continue to build our culture and opportunities, please let me know!


  7. "Review for upwork"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kathmandu (Nepal)
    Current Employee - Anonymous Employee in Kathmandu (Nepal)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Upwork (More than 5 years)

    Pros

    Excellent services with many opportunities for amateur as well as experienced freelancers

    Cons

    Sometimes takes weeks to land a new job

  8. "Great to begin with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Upwork part-time (More than 3 years)

    Pros

    Work from everywhere, lots of interesting projects, opportunity to work with clients from around the world

    Cons

    high fee, scammers sometimes, cutthroat competition


  9. "Too Exclusive"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Easy to use web search facilities, features many good looking opportunities and updated very frequently.

    Cons

    I have had my profile rejected for work twice, and the reason given - lack of experience/relevant skills although I can see several jobs listed on the site which I am able to complete without difficulty.

    Advice to Management

    Give people starting out a chance to build up work skills and experience with entry level jobs and leave the decision in hiring to the customer instead of refusing profiles as if you are the job being applied for.


  10. "Its a wonderful and exciting career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Freelance Illustrator in Manila, Manila (Philippines)
    Current Employee - Freelance Illustrator in Manila, Manila (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork part-time (More than 3 years)

    Pros

    You can spend time with your family at home and you control your own time while working. You can earn well taking up multiple prpjects

    Cons

    Language barrier and difficulty in locking up a project. It is hard to get a project at first but they are willing to help in promoting you.


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