Urban Airship Reviews | Glassdoor

Urban Airship Reviews

Updated December 14, 2016
29 reviews

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3.9
Star Star Star Star Star
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Brett Caine
11 Ratings

29 Employee Reviews

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  1. Featured Review

    Helpful (1)

    "Never bored"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - A Bit of Everything in Portland, OR
    Current Employee - A Bit of Everything in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Airship full-time (More than 3 years)

    Pros

    The company is at the intersection of so much change in the tech market
    So many great global customers
    Accelerating opportunity in the market and for employee growth
    Amazing people - thoughtful, hard working, smart, genuine
    Very interesting problems to solve

    Cons

    Not enough people for all the opportunity so prioritization is key. It's very hard though
    Some days are stressful
    Scale of traffic/usage is rare / we google too many things that have no answer and are having to adapt quickly always.

    Advice to Management

    We're a good company and can be a rare great company. Help us reach our destiny


  2. "Building the future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Airship full-time

    Pros

    Urban Airship is always the first in market with new capabilities that shape how companies engage their customers on mobile devices. It's always new, always exciting, and never static, and we're rolling out new products a couple of times a year. Unlike other startups, though, it's a very mature and stable culture - we have fun and all the start-up trappings (ping pong, weekly lunch, unlimited snacks, beer taps, etc) but it's not a bunch of first-timers running around re-prioritizing everything.

    Cons

    With our market dominance, we could be more aggressive. UA tends to be the adult in the market with stable messages, innovative and reliable products, and calming energy - but not the most aggressive in claiming it's leadership.

    Advice to Management

    Continue to bring focus on the priorities and don't be afraid to step into the spotlight and brag about the company's accomplishments.


  3. "Legal Intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Legal Intern in Portland, OR
    Former Employee - Legal Intern in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great in-house experience under supervision. You get the full on experience on many different projects.

    Cons

    No real cons here. The only downside would be the internship will probably not turn into a full time position.

    Advice to Management

    Urban Airship values it's interns not only in the legal but also in other departments. Keep up the good work.


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  5. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good culture, large market, early leader in the market. Was the leader in push notifications, trying to expand to other areas of mobile engagement with limited success.

    Cons

    Unfocused CEO Leadership, limited product and vision. Product and engineering organization did not deliver on a consistent basis. Go to market team was quite good.


  6. Helpful (2)

    "Approach with caution"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Airship full-time

    Pros

    Great product and innovating with more

    Cons

    The work environment is not a happy or supportive one. There are people in supportive roles who are allowed to have a nasty attitude towards those they support. It is not a positive place to work unfortunately. No doubt, there are great, very smart people here but they are overshadowed by the negativity.

    Advice to Management

    Create a winning team of individuals who are willing to go above and beyond (with a positive attitude) to make the company successful and a great place to work.


  7. Helpful (1)

    "Supportive coworkers, great atmosphere tho disconnected execs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    *Interesting problems to solve
    *Very smart/talented workforce
    *Great inner support system for women
    *Supportive atmosphere
    *Good health/dental benefits
    *Fast paced
    *Catered lunches with fully stocked kitchen (including beers/kombucha)

    Cons

    *Managers only know what execs share (which is little)
    *No retirement plan
    *Layoffs seem to be a semi-regular thing (recent layoffs were big enough to make the papers but there have been others)
    *Needs to be continued training for management for diversity and improved communication methods. Managers are mostly good but there is no way to give constructive feedback.

    Advice to Management

    Advice to execs:
    I know you are eager to get this company to the finish line of making money but sweeping layoffs are sending the message that the employees are just names to you. I know that being profitable is the ultimate goal but it feels like you have no consideration for what it will do to this company from the inside. People love it here but that is slowly turning the more removed you become from us. You can't say everything is great in an all-hands meeting just to layoff 17 people several weeks later.

    To managers:
    You are actually doing a great job but there is always room to be better. I'd like to see regular diversity/leadership trainings that could be based off of anonymous feedback from those who work under you. This way it can be tailored to your leadership style needs and also give a way for us to provide feedback. It could even be some sort of coaching that happens.


  8. Helpful (1)

    "Fun place, little room for personal & professional growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Portland, OR
    Former Employee - Sales Representative in Portland, OR
    Recommends
    Neutral Outlook

    I worked at Urban Airship full-time (More than a year)

    Pros

    Fun & supportive environment, great people to work with (all departments)

    Cons

    Constantly changing expectations due to VC / investor relationships, management persistently changes quotas and team goals month to month which can make it difficult to get a grip on tasks.

    Advice to Management

    More transparency between management and their team would put employees at ease.. I had a stellar sales-manager but wasn't really able to be up-front with them and felt like they hid things from the team.


  9. "Ups and downs, way more ups than downs"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Airship full-time

    Pros

    * Continuous improvement at all levels
    * People listen and try to do good
    * Really supportive people
    * Company is better set up than ever

    Cons

    * Fast-moving market
    * Whiplash
    * Execs have outsized impact
    * Some execs are distant, which makes the execs that are around mouthpieces

    Advice to Management

    Be more present (and closed won email feedback doesn't count), communicate more, give more feedback, build up managers better, move faster to attack problems.


  10. Helpful (1)

    "UA OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Urban Airship full-time

    Pros

    They promote from within whenever possible, good growth opportunities. Ability to contribute to the overall health of the company as an individual is great given their size.

    Cons

    Uncertainty on long term company direction from E-staff. Lack of visibility into strategy and long-term positioning made me a bit uncomfortable hanging around.


  11. Helpful (1)

    "LOVE THIS COMPANY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Technology, People, benefits, compensation, work life balance

    Cons

    Company feels very disconnected from their executive staff

    Advice to Management

    Engage more with your employees



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