Urban Decay Cosmetics Reviews | Glassdoor

Urban Decay Cosmetics Reviews

Updated June 18, 2018
147 reviews

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2.8
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Elaine Mac Neil
2 Ratings

147 Employee Reviews

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Pros
  • "Easy dress code and decent gratis" (in 11 reviews)

  • "Your up to date on the latest make up trends and from time to time you can get free makeup" (in 11 reviews)

Cons
  • "I carry my work phone with me everywhere, so it can be tough to create work life balance" (in 18 reviews)

  • "No work/life balance, numbers are the most important" (in 13 reviews)

More Pros and Cons

  1. "Counter manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Decay Cosmetics full-time

    Pros

    Great people and mentors fast growth gratis

    Cons

    Working weekends clients can be difficult to get to purchase items.


  2. "Beauty Artist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Decay Cosmetics full-time

    Pros

    The pay (like most cosmetic positions) is great. There were a lot of fun events to be apart of. Bonuses were earned if the store made their quarterly goals. There was a lot of gratis given every few months or so and when there was a new launch.

    Cons

    You are not taken seriously for a management position unless you are willing to work off the clock and/or come in when you are not feeling well. Management has a "suck it up" mentality. Sales is the main focus over artistry. At times, unprofessional in a sense that there is a lot of talking behind people's backs from all levels of the business.

    Advice to Management

    Please maintain a fair and professional business.

  3. Helpful (2)

    "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Decay Cosmetics full-time

    Pros

    Loreal owned brand
    Great gratis program for employees
    Decent salary

    Cons

    No work/life balance
    Constant high stress levels
    High turnover
    High school clique mentality


  4. Helpful (2)

    "Great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Decay Cosmetics full-time

    Pros

    The field team works
    hard and are undoubtedly passionate!
    Gratis
    Flexibility
    The brand itself
    Home office
    Wende Zomnir

    Cons

    There is no longer growth / career advancement.
    They will sell you the dream!
    Education and work experience are not relevant here at UD. You may find you work with less qualified colleagues/with less experience. This can be demotivating!
    Performance is not taken into consideration.
    Sometimes Senior management decision do not make any sense and there’s never a clear understanding as to why.
    The field team is ALWAYS last to know everything.

    Advice to Management

    Be fair. Try not to mislead people who truly believe and trust in you as well as the brand.


  5. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Newport Beach, CA
    Former Employee - Sales in Newport Beach, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Great office environment. You can bring dogs to work. Most people leave the head quarters around 6 pm, allows for a personal life. Food trucks for lunch

    Cons

    Crazy top management. Don’t grow people but fire them instead. Only the yes people being promoted. Stay away. Emotionally draining.

    Advice to Management

    Change


  6. Helpful (5)

    "It’s a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Manager
    Former Employee - Counter Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Gratis once in a blue moon

    Cons

    -Only paid holidays are
    Christmas and Easter.
    Which mean you don’t get paid time and a half for thanksgiving or New Years or any other holiday that you will be working, because you WILL be working holidays, while the Macy’s employees you will be working with during those holiday hours will be getting paid holiday pay, time and a half plus commission.

    -There is no work/life balance. Either you live, eat, breathe, and sleep Urban Decay or you won’t make it. Oh and even when you do live, eat, breathe, and sleep Urban Decay they won’t reward you for it. You could be the top producer and they’ll only dangle the hopes of a promotion in your face and expect you to do your duties along with the new duties included in that promotion you want with out paying you.

    -They’ll rather pay for beauty bloggers to go on trips to Miami than to give you a holiday bonus.

    - $5k & $10k Events
    They’ll give you the same gift over and over and over again and get upset that you’re clients no longer want the same gift twice.
    They’ll stress you out about the event and the presells and only give you a “congratulations” text when you’ve reached your goal.

    - Urban Decay claims to be such a great brand but every launch they’ve had since 2016 they have put their products on sale the every next month.

    -There’s no real training what so ever!!!! You have to learn everything on your own.

    Advice to Management

    Appreciate the great employees you have and promote from with in and give them holiday pay for holidays at the very least.


  7. Helpful (8)

    "Retail sales team doesn’t have open door policy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Urban Decay Cosmetics full-time

    Pros

    Loved the gratis, my team mates were awesome.

    Cons

    Would often be afraid of expressing my concern to anyone, HR didn’t seem to be on my side, was threatened of not communicating to higher ups or my bosses boss because I would be breaking “chain of command”. Basically this company doesn’t have an open door policy. Some of the field team seemed as if hey had a cult like mentality, which was fine if you drink the mean girl cool aid. I was a top field sales performer for several years and never received going market rate pay. A lot of the management used threats of cutting hours and firing employees if they didn’t exceed their sales per hour target. Meanwhile, the company spends a lot of money on marketing to beauty bloggers and doesn’t pay their employees market rate. Everything about the environment felt so stressful every day. I’m happy I left.

    Advice to Management

    Pay your people more. Encourage open door policy. Listen to the people at the counters.

  8. Helpful (2)

    "Good company bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Chicago, IL
    Current Employee - Beauty Advisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Urban Decay Cosmetics part-time (More than a year)

    Pros

    The pay is well, the gratis used to be well. It’s an amazing brand. You get to see products that haven’t launched yet. Good job for makeup junkies .

    Cons

    You only get promoted based on how much product you sell. Was with the company for almost 3 years only got $.33 raise . Constant change of leadership.

    Advice to Management

    Respect your employees. A non-toxic work environment is a happy working fireman and I’ll promote sales on its own.


  9. Helpful (3)

    "Emotionally draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Artist
    Former Employee - Beauty Artist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Gratis
    Creative freedom & encouragement
    Long lasting relationships

    Cons

    Unrealistic goals
    Harassment from upper management (phone calls, texts, emails)
    Weekly evaluations
    Favoritism
    HR is NOT on your side
    Experienced artists get paid the same amount as inexperienced "artists"
    No growth within the company. Hires upper management from outside
    No work/life balance, numbers are the most important
    Sometimes the gratis is old, owed, or lied about
    Poor communication between upper management - artists and team become accountable

    Advice to Management

    The field team needs to be prioritized and respected to achieve positive results. Adjust goals accordingly to location.


  10. Helpful (10)

    "Downhill battle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Decay Cosmetics full-time (More than 5 years)

    Pros

    Gratis, company meetings (you didn’t have to slave for), and co-workers

    Cons

    Unobtainable goals, poor leadership (minus a few), and lack of personal life

    Advice to Management

    It’s very sad this review has to be negative, For the longest time this place felt like home. This companies moral has really gone downhill without being addressed or evaluated. Along side Very poor leadership from “executives.” The great and legendary within the brand have moved on already and Instead of caring to look into why, the company leaders tend to brush it off as if it is their loss, and throw out constant phrases like “only the strong survive” to give false hope to all of the talent who stays hoping for a change. If you appreciate your people PAY THEM. Your people are the blood sweat and tears behind your brand. You are a “word to mouth” brand yet you don’t compensate the mouth that gives such words a livable pay.. Some of your divisions have amazing and uplifting leaders, but some of the horrible people underneath and in between that don’t do much of anything but show absences and lack of anything really is what is killing what was once such a great thing. Re evaluate with your field team in mind. Reach out, pay your people what other brands are paying if not more, recognize them for everything they do with compensation and appreciation, focus on the leadership they have, communicate with them regularly, and compare it to the leadership they deserve! This is such an amazing product, and your teams have done nothing but build the brand to what it is. Stop buying beauty bloggers attention, put your money into the field teams who stand behind your brand every day. It will go a lot further than investing in bloggers who shout out your product occasionally compared to the people who pationatly eat, sleep, and breath your product daily with passion. It is not too late to turn things around.


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