Urban Decay Cosmetics Reviews | Glassdoor

Urban Decay Cosmetics Reviews

Updated April 19, 2018
141 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Elaine Mac Neil
1 Rating

141 Employee Reviews

Sort: PopularRatingDate

Pros
  • Easy dress code and decent gratis (in 11 reviews)

  • Your up to date on the latest make up trends and from time to time you can get free makeup (in 11 reviews)

Cons
  • I carry my work phone with me everywhere, so it can be tough to create work life balance (in 17 reviews)

  • No work/life balance, numbers are the most important (in 12 reviews)

More Pros and Cons

  1. "Counter manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Decay Cosmetics full-time

    Pros

    Great people and mentors fast growth gratis

    Cons

    Working weekends clients can be difficult to get to purchase items.


  2. Helpful (2)

    "Great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Decay Cosmetics full-time

    Pros

    The field team works
    hard and are undoubtedly passionate!
    Gratis
    Flexibility
    The brand itself
    Home office
    Wende Zomnir

    Cons

    There is no longer growth / career advancement.
    They will sell you the dream!
    Education and work experience are not relevant here at UD. You may find you work with less qualified colleagues/with less experience. This can be demotivating!
    Performance is not taken into consideration.
    Sometimes Senior management decision do not make any sense and there’s never a clear understanding as to why.
    The field team is ALWAYS last to know everything.

    Advice to Management

    Be fair. Try not to mislead people who truly believe and trust in you as well as the brand.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Newport Beach, CA
    Former Employee - Sales in Newport Beach, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Great office environment. You can bring dogs to work. Most people leave the head quarters around 6 pm, allows for a personal life. Food trucks for lunch

    Cons

    Crazy top management. Don’t grow people but fire them instead. Only the yes people being promoted. Stay away. Emotionally draining.

    Advice to Management

    Change


  4. Helpful (2)

    "It’s a trap"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Counter Manager
    Former Employee - Counter Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Gratis once in a blue moon

    Cons

    -Only paid holidays are
    Christmas and Easter.
    Which mean you don’t get paid time and a half for thanksgiving or New Years or any other holiday that you will be working, because you WILL be working holidays, while the Macy’s employees you will be working with during those holiday hours will be getting paid holiday pay, time and a half plus commission.

    -There is no work/life balance. Either you live, eat, breathe, and sleep Urban Decay or you won’t make it. Oh and even when you do live, eat, breathe, and sleep Urban Decay they won’t reward you for it. You could be the top producer and they’ll only dangle the hopes of a promotion in your face and expect you to do your duties along with the new duties included in that promotion you want with out paying you.

    -They’ll rather pay for beauty bloggers to go on trips to Miami than to give you a holiday bonus.

    - $5k & $10k Events
    They’ll give you the same gift over and over and over again and get upset that you’re clients no longer want the same gift twice.
    They’ll stress you out about the event and the presells and only give you a “congratulations” text when you’ve reached your goal.

    - Urban Decay claims to be such a great brand but every launch they’ve had since 2016 they have put their products on sale the every next month.

    -There’s no real training what so ever!!!! You have to learn everything on your own.

    Advice to Management

    Appreciate the great employees you have and promote from with in and give them holiday pay for holidays at the very least.


  5. Helpful (3)

    "Retail sales team doesn’t have open door policy."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Urban Decay Cosmetics full-time

    Pros

    Loved the gratis, my team mates were awesome.

    Cons

    Would often be afraid of expressing my concern to anyone, HR didn’t seem to be on my side, was threatened of not communicating to higher ups or my bosses boss because I would be breaking “chain of command”. Basically this company doesn’t have an open door policy. Some of the field team seemed as if hey had a cult like mentality, which was fine if you drink the mean girl cool aid. I was a top field sales performer for several years and never received going market rate pay. A lot of the management used threats of cutting hours and firing employees if they didn’t exceed their sales per hour target. Meanwhile, the company spends a lot of money on marketing to beauty bloggers and doesn’t pay their employees market rate. Everything about the environment felt so stressful every day. I’m happy I left.

    Advice to Management

    Pay your people more. Encourage open door policy. Listen to the people at the counters.


  6. Helpful (1)

    "Good company bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Advisor in Chicago, IL
    Current Employee - Beauty Advisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Urban Decay Cosmetics part-time (More than a year)

    Pros

    The pay is well, the gratis used to be well. It’s an amazing brand. You get to see products that haven’t launched yet. Good job for makeup junkies .

    Cons

    You only get promoted based on how much product you sell. Was with the company for almost 3 years only got $.33 raise . Constant change of leadership.

    Advice to Management

    Respect your employees. A non-toxic work environment is a happy working fireman and I’ll promote sales on its own.


  7. Helpful (2)

    "Emotionally draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Artist
    Former Employee - Beauty Artist
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Decay Cosmetics full-time (More than 3 years)

    Pros

    Gratis
    Creative freedom & encouragement
    Long lasting relationships

    Cons

    Unrealistic goals
    Harassment from upper management (phone calls, texts, emails)
    Weekly evaluations
    Favoritism
    HR is NOT on your side
    Experienced artists get paid the same amount as inexperienced "artists"
    No growth within the company. Hires upper management from outside
    No work/life balance, numbers are the most important
    Sometimes the gratis is old, owed, or lied about
    Poor communication between upper management - artists and team become accountable

    Advice to Management

    The field team needs to be prioritized and respected to achieve positive results. Adjust goals accordingly to location.

  8. Helpful (7)

    "Downhill battle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Decay Cosmetics full-time (More than 5 years)

    Pros

    Gratis, company meetings (you didn’t have to slave for), and co-workers

    Cons

    Unobtainable goals, poor leadership (minus a few), and lack of personal life

    Advice to Management

    It’s very sad this review has to be negative, For the longest time this place felt like home. This companies moral has really gone downhill without being addressed or evaluated. Along side Very poor leadership from “executives.” The great and legendary within the brand have moved on already and Instead of caring to look into why, the company leaders tend to brush it off as if it is their loss, and throw out constant phrases like “only the strong survive” to give false hope to all of the talent who stays hoping for a change. If you appreciate your people PAY THEM. Your people are the blood sweat and tears behind your brand. You are a “word to mouth” brand yet you don’t compensate the mouth that gives such words a livable pay.. Some of your divisions have amazing and uplifting leaders, but some of the horrible people underneath and in between that don’t do much of anything but show absences and lack of anything really is what is killing what was once such a great thing. Re evaluate with your field team in mind. Reach out, pay your people what other brands are paying if not more, recognize them for everything they do with compensation and appreciation, focus on the leadership they have, communicate with them regularly, and compare it to the leadership they deserve! This is such an amazing product, and your teams have done nothing but build the brand to what it is. Stop buying beauty bloggers attention, put your money into the field teams who stand behind your brand every day. It will go a lot further than investing in bloggers who shout out your product occasionally compared to the people who pationatly eat, sleep, and breath your product daily with passion. It is not too late to turn things around.


  9. Helpful (4)

    "Beware... not what it appears (Merch./ Design Dept.)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Planning Manager in Newport Beach, CA
    Former Employee - Store Planning Manager in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Decay Cosmetics full-time (More than a year)

    Pros

    Occasionally receive free product and HQ does have a casual dress code.

    Cons

    The only culture or value that is established at headquarters is the mean girl culture that is not only allowed but encouraged by so called leadership. A complete lack of organization, and lack of decision-making ability, lack of industry knowledge and management that does not know how to best utilize their talent or work collaboratively. No regard for you as a person with a life outside of the office, you become a slave to a whatever time your boss's schedule is, on ridiculous timelines, sometimes means evenings or weekends don't exist. At least if you are going to work your tail off while your boss is off on a boat, you can present it or be in the room to take some credit for your hard work, but that doesn't happens at UD either. That's what a company would do that wants to challenge and raise up their people, but not at Urban Decay. If that wasn't enough the worst of all is the none sense "witch hunts" they perform that waste time as they try to dig up dirt to through someone under the bus to raise themselves up, when they can simply work together to resolve a problem, like an adult. All in all as one previous review reads, this is a toxic environment is all you need to know. Don't be fooled by the cool workplace facade, it's just that, a fake.

    Advice to Management

    You have a drastic need for new leadership that knows to communicate, collaborate, and challenge your talent while also treating them with respect. The facade of cool workplace, casual dress code and all the free product in the world cannot make up for the reality of a toxic workplace.


  10. Helpful (2)

    "Sales Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator
    Former Employee - Sales Coordinator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Decay Cosmetics (Less than a year)

    Pros

    Great travel opportunities and was able to meet great people. Learnt on the floor make up application tips from pros. On-boarding was above and beyond.

    Cons

    Was guaranteed certain hours and days off only to have them taken away and given more responsibility with no additional compensation. Extremely unorganized and unfair at times. Job was not what was promised at on-boarding and constantly changed. Frustrating and lacked structure.

    Advice to Management

    Do not over promise only to not be able to deliver. Cut the gossip down. Really listen to complaints and learn from them. Could be a great experience.


Showing 141 of 143 reviews
Reset Filters