Urban Outfitters Reviews in Boston, MA | Glassdoor

Urban Outfitters Boston Reviews

Updated April 6, 2017
24 reviews

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Boston, MA

2.9
Star Star Star Star Star
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Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
8 Ratings

24 Employee Reviews

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Pros
  • Excellent discount, no dress code ( (in 122 reviews)

  • great discount overall cool staff, good job for students (in 209 reviews)

Cons
More Pros and Cons

  1. "good with friends"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Positive Outlook

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    I got hired quickly because a friend of mine already worked there, and if you already know someone who works at an Urban try to get a job at their location, it makes it way more fun especially in retail. The other associates at my location were all really friendly and funny, so were the managers who weren't much older than us college students. Also there are really really good discounts.

    Cons

    While the younger managers were really cool, upper management got kind of intense and intimidating whenever they'd be working.


  2. "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Boston, MA
    Former Employee - Team Lead in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters (More than 5 years)

    Pros

    The employee discount was 40%

    Cons

    Management, career opportunities, customer service practices, wage

    Advice to Management

    Recognize talent


  3. "Overall relaxed. That said a lot of mishandling of resources and employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Boston, MA
    Current Employee - Department Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Urban Outfitters full-time (More than 5 years)

    Pros

    Wear what you want. Sometimes creative opportunity. Fair discount. Lively environment. Opportunity to transfer between stores. Generally a lot of in company promotions for low and mid level.

    Cons

    Late hours. Changing schedules. Pay is not competitive. Old broken down locations. Becoming too much like other retailers. Focusing too much on the bottom line and not the people who impact it.

    Advice to Management

    Help your managers and employees to have a more stress free stable experience.


  4. "Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters part-time (More than 3 years)

    Pros

    Great people, super fun coworkers and a positive fun environment, lots of creativity and opportunities for advancement

    Cons

    Low pay, low quality products, and often many customers can be rude or demanding, but that's just any retail generally

    Advice to Management

    Continue to promote from within, keep listening to the front line staff, and offer more opportunities for staff to show their creativity


  5. "Two years, part time"

    Star Star Star Star Star
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA
    Recommends
    Disapproves of CEO

    Pros

    friendly coworkers, easy work, pleasant environment, learn people skills, communication, sales, opportunity for promotion

    Cons

    sometimes boring, some bad managers in the past


  6. "s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Manager in Boston, MA
    Current Employee - Department Manager in Boston, MA

    Pros

    Fun place, great being able to work on mechandising, a lot of people are freindly and fun to work with.

    Cons

    Get treated badly, No bonus incentives ever get reached, broken promises, people get promoted by who they know not what they know.


  7. Helpful (1)

    "Team Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Boston, MA
    Former Employee - Team Leader in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time

    Pros

    Nice people, I mean it: NICE PEOPLE. Your coworkers can be the nicest, most caring people ever. (Except for the ones that are not at all). It's super easy to grow in the company if you work hard and you are willing to prove you have an impeccable work ethic.

    Cons

    The pay is terrible compared to the amount of work and stress you are under. The hours are horrendous. No one needs to shop till midnight. The "management clique" makes you like you're back in high school because their behavior is so immature. If a manager doesn't like you, you get terrible schedules, more busy or dirty work, that's how it goes. Favoritism at its finest. There's basically no training process so everyone does their best with what they know and everything is a mess always. Everything is always a mess because they strive to have as much product on the floor as they can while keeping the least amount of staff possible to maintain it. The department managers don't ever help with floor maintenance and delegate tasks without knowledge of time-management or the amount of work it actually is. Department managers have no idea what they are doing, and are basically winging it on the daily. They have no big picture strategies and have no idea how to manage people, lowering the store morale on a daily basis.

    Advice to Management

    Mostly towards higher up management: training of department managers is so important because they usually don't have a single idea about how to handle issues and behave in the most immature manner I have ever seen. (Aka. yelling in front of customers)


  8. "Basically Retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Boston, MA
    Former Employee - Department Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time (More than a year)

    Pros

    Interesting co-workers, decent employee discount, fair amount of opportunity for growth within the company.

    Cons

    Typical retail hours, slow reaction by corporate to necessary changes, poor support from home office, poor communication from management.

    Advice to Management

    Increase pay for salaried employees-- if the expectation is for more than 40 hours per week, they should be making more money.


  9. "You can do better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Boston, MA
    Former Employee - Sales Associate in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    Social environment, Great discount, No dress code

    Cons

    Terrible hours, staff is very "clique-y" if you don't fit in with them you will not move up in the company no matter how much harder you work than some one accepted into the "cool" group of people.

    Advice to Management

    Give positions to people who earn them not people you go out drinking with on your days off.


  10. "Good for some"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time (Less than a year)

    Pros

    Great people, lots of opportunity for growth if you want it, but only if you are loud about your interests and needs. No one is going to baby sit you.

    Cons

    Still a retail job, you deal with a lot of abuse from customers and a lot of pressure to execute extra tasks and stay late to work unpaid overtime. Lots of really cliquey individuals working here also - the lifers are lifers because they're not doing anything else. That makes things pretty difficult at times.

    Advice to Management

    Ban the "clopening" shift company wide and people will flock to you. Be more realistic about workloads and don't rush to release things. Attention to detail would be better.


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