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Urban Outfitters Reviews
Updated Sep 27, 2023
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Found 5,241 of over 5K reviews
60% Recommend to a Friend
52% Approve of CEO
Found 5,190 of over 5K reviews
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Recommend to a Friend
Approve of CEO
Sheila Harrington
397 Ratings
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Great people to work with Friendly customers for the most part Comfortable ambiance in store Really enjoyed the music taste" (in 434 reviews)
- "You will meet great coworkers here & make friends that also make you want to stay" (in 284 reviews)
Cons
- "Pay is low and you feel like a second rate employee if you don't work at the philly campus" (in 534 reviews)
- "The department managers don't ever help with floor maintenance and delegate tasks without knowledge of time" (in 227 reviews)
- "We were all on zero hours contracts.The hours were long and we were never given rewards or praise." (in 218 reviews)
- "Promotions were based off favoritism not work ethic(then again this is company wide)" (in 102 reviews)
Ratings by Demographics
This rating reflects the overall rating of Urban Outfitters and is not affected by filters.
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- 5.0Jul 6, 2023Sales AssociateCurrent Employee, more than 1 yearGlendale, AZ
Pros
You get a great discount
Cons
The pay is pretty low
- 3.0Sep 26, 2023Product Flow SpecialistCurrent Employee, less than 1 year
Pros
- flexible hours - co-workers are nice - the discount is good !! you get 60% off 6 UO brand items per month then 40 off after/if those 60s are all used then 25% off home and beauty - pretty lenient compared to other retail stores - some room to grow
Cons
- very underpaid and overworked especially for sales associates !! they had me and other associates at the time training new hires because management was "too busy" to do so - little to no training most of the time; when i got hired, i received no training at all and was just zoned basically anywhere. when i started doing more BOH stuff (shipment, PPS, and filling), i received barely any training for that either - some managers are incredibly rude to others and not helpful at all. there's been multiple occasions where someone will ask them a question and they will just roll their eyes or give attitude. definitely creates an unwelcoming environment which has resulted in a higher turnover rate
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Urban Outfitters Reviews FAQs
Urban Outfitters has an overall rating of 3.5 out of 5, based on over 5,407 reviews left anonymously by employees. 60% of employees would recommend working at Urban Outfitters to a friend and 38% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
60% of Urban Outfitters employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Urban Outfitters 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.0 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Urban Outfitters to be benefits, workplace, coworkers and the cons to be culture, career development, management.
