Urban Outfitters Reviews | Glassdoor

Urban Outfitters Reviews

Updated May 23, 2018
2,063 reviews

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3.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
631 Ratings

2,063 Employee Reviews

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Pros
  • employee discount and no dress code (in 132 reviews)

  • Great discount, interesting people to work with (in 225 reviews)

Cons
  • There is little to no work/life balance (in 46 reviews)

  • Can work long hours without breaks (in 114 reviews)

More Pros and Cons

  1. "I really loved working here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Walnut Creek, CA
    Former Employee - Sales Associate in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    friendly co-workers, chill atmosphere, flexible hours

    Cons

    not enough hours, management wasn't the best


  2. "Sales Associate Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great place to work, everyone on the staff is so friendly and helpful.

    Cons

    Not many cons, basic retail job so the only con is rude customers but that's normal

    Advice to Management

    N/A mangament at the store I work at is great.

  3. "Great Part Time Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    - My department managers and store managers are very cooperative when it comes to scheduling which is important as a college student
    - They are also understanding and flexible to most situations
    - Fun, relaxed environment to work with
    - Great employee discount

    Cons

    - for a minimum wage job, it does require a lot of customer interaction


  4. "Fun, creative job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager
    Former Employee - Department Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters full-time (More than 3 years)

    Pros

    Laid back atmosphere, quick pace

    Cons

    Politics, doubling up job responsibilities


  5. "Up to Speed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Outfitters part-time

    Pros

    You get to work around creatives
    Listen to music all day
    Relaxed atmosphere most of the time

    Cons

    Sometimes short staffed on weekdays

    Advice to Management

    Invest in employees' visions


  6. "so fun!"

    StarStarStarStarStar
    Former Employee - Cashier in New York, NY
    Former Employee - Cashier in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    such great people working there! great atmosphere and such a cute store

    Cons

    customers can be rude to us sometimes


  7. "Good company to work for- not have a career with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters full-time (More than a year)

    Pros

    Great work environment. Easy to work with co-workers

    Cons

    Too many people in management re afraid to invest in long term projects. Parking needs to be improved

  8. "Some teams are great to work with. A lot of great projects and room to get creative with your role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Philadelphia, PA
    Current Employee - Customer Experience Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time (More than 8 years)

    Pros

    Great friendships and work relationships - creativity is always encouraged. Ability to create your own projects and decide on your own goals in some positions

    Cons

    Disorganized and too many outdated opinions. Some of the executive suite is too stuck in their ways and not willing to change

    Advice to Management

    Value your employees more


  9. "Overall great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters full-time

    Pros

    Fun and creative place to be a buyer

    Cons

    Politics of buying in-house brands


  10. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead
    Current Employee - Team Lead
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time (More than 3 years)

    Pros

    - discount / employee appreciation
    - no real dress code
    - if you have the right coworkers it can be fun

    Cons

    - horrible pay
    - high expectations without training
    - rarely able to get days off
    - be stuck in the same position for years with no raise
    - upper management expects you to always do their job for them but for your low pay rate

    Advice to Management

    Stop treating employees like they’re always so easily replaceable. Every urban has a high turnover rate because of this. If I come to the DM for help I shouldn’t be told “well if you don’t like something we can find someone else who will do your job for cheaper”. Train your associates so they want to move up in the company. You’ll see the benefits from hiring internally.


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