Urban Outfitters Reviews | Glassdoor

Urban Outfitters Reviews

Updated December 14, 2018
2,241 reviews

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3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
687 Ratings

Employee Reviews

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Pros
  • "employee discount and no dress code" (in 138 reviews)

  • "Great discount, interesting people to work with" (in 280 reviews)

Cons
  • "They will not allow you to have any sort of work/life balance" (in 48 reviews)

  • "Can work long hours without breaks" (in 122 reviews)

More Pros and Cons

  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Sale Associate in Richmond, VA
    Current Employee - Sale Associate in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    Creative, Fun, Upbeat, Fast Paced,

    Cons

    Can get stressful during holiday season, but that's to be expected


  2. Helpful (1)

    "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Specialist in Chicago, IL
    Former Employee - Beauty Specialist in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    The best thing by far is the people you work with and the company culture. The discount is great too. Better than most retail jobs.

    Cons

    While the people are great at a store level, it gets cliquey and that includes upper management. If you did something wrong, and management decides they are going to phase you out because of it, you can count on your day to day being miserable no matter what you do, how hard you work, or how long you’ve been there.

    Advice to Management

    Passive aggressive behavior in leadership is not a way to run your company from a store level. Leaders should be given training to be able to better handle problems that arise with their workers. The amount of dedicated employees being phased out for insignificant infractions is a loss to the company.

  3. "One of the most creative places to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Outfitters full-time (More than 8 years)

    Pros

    Surrounded by creativity everyday. Urban Outfitters fosters creativity and collaboration in every facet of the job. There are significant opportunities for individual development but you have to be willing to be eager, and scrappy and try new things.

    Cons

    today is a large company but in many ways still thinks like a small company so may need to put a little more structure and process in place for guard rails


  4. Helpful (1)

    "Urban for 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Urban Outfitters full-time (More than 3 years)

    Pros

    easy to move up through management
    great discount
    nice like-minded young people
    great and easy dress code

    Cons

    bad management = bad experience
    can be delegated many task as a team lead when staff is low


  5. Helpful (1)

    "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters part-time

    Pros

    The coworkers are interesting people

    Cons

    The managers can be not as "welcoming"


  6. "Men's Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Urban Outfitters full-time

    Pros

    Fun environment, good social interaction, laid back dress code

    Cons

    Management, amount of hours available, no real growth happening from within the store


  7. "Cool job for college student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Met some really cool people, discounts, pretty chill job overall.

    Cons

    Got boring at times if no one was shopping, standing on your feet all day, not enough hours.

    Advice to Management

    Have weekly check ins with the employees. I quit because one of the managers was very rude and seemed to be very picky with me but I was afraid to tell anyone.

  8. "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Urban Outfitters part-time (Less than a year)

    Pros

    This job is really flexible which is useful as a college student.
    The discount is also great compared to other jobs I worked.

    Cons

    The managers have different styles of work ethic which can be confusing
    There is really no way to get a raise, which is much different from other jobs I have worked


  9. "All the things wrong with urban"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Indianapolis, IN
    Former Employee - Sales Associate in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Good music
    Good discount
    Nice sales associates
    Not really much else

    Cons

    The management is terrible
    Open availability means absolutely no set scheduling
    If you can't get your shift covered you get written up
    Favoritism is very evident
    Managers talk about other employees with employees
    Pay is not what it should be for the work being done

    Advice to Management

    Please get away from the Kronos random scheduling it doesn't benefit anyone and the fact that your schedule comes out 3 weeks in advance doesn't give you any time to take off for what you need. Sometimes people have obligations and cannot found people to cover their shifts, especially when you don't even try to help them. Favoritism shows and is very obvious when certain people get punishment that others do not receive. I worked as a seasonal employee and there were more people that were quit and fired within one month that I have ever seen in any of my job experiences. It's almost like you would turn around and another person would already be replaced. And to the people who are in charge if you read this please check out the management in the urban outfitters in the fashion mall at keystone, there has to be a reason for this craziness and mayhem.


  10. "cashier"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Urban Outfitters part-time

    Pros

    good work environment with good employees

    Cons

    bad customers that at times can be rude