Urban Outfitters Reviews | Glassdoor

Urban Outfitters Reviews

Updated April 24, 2017
1,637 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
515 Ratings

1,637 Employee Reviews

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Pros
  • Excellent discount, no dress code ( (in 115 reviews)

  • great discount overall cool staff, good job for students (in 223 reviews)

Cons
More Pros and Cons

  1. "Each Store is Different in management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Overnight in New York, NY
    Current Employee - Overnight in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    The discount honestly and the room to grow.

    Cons

    Depending on the store, the management can be calm and collective or catty and gossipy

    Advice to Management

    Be transparent on moving up if its obvious an employee wants to do so. Don't wave a empty promise for a portion to an employee if you know your giving it to someone else. Last don't be surprised if an employee transfers to a Anthropologie or a Free People due to said position waving. If your going to cut hours to due to the favoritism of the opinion one of your "work " friends ,be transparent to the employee that your cutting hours from. Also stop hiring from Workforce1 and being surprised at the performance of said workers you get afterwards. Its a scam for them to get food stamps.


  2. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dedham, MA
    Former Employee - Customer Service Representative in Dedham, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Good atmosphere, very kind coworkers, amazing discounts.

    Cons

    Rough hours, too few a week, too many a day.


  3. Helpful (1)

    "Great place to make friends!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receiver in Los Angeles, CA
    Former Employee - Receiver in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Outfitters full-time (More than 3 years)

    Pros

    Besides the 40% discount, I feel like working for Urban was a great way to make a whole bunch of new friends. I worked in multiple locations over a 4 year period and left having met some really cool and interesting people who have become amazing friends.

    Cons

    The pay is not the greatest, and the job can get a bit monotonous. High ups can occasionally look down on the associates and the amount of growth can be limiting.

    Advice to Management

    Better employee recognition can go along way!


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  5. "Could be a great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Augusta, GA
    Former Employee - Customer Service Agent in Augusta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Urban Outfitters full-time (More than a year)

    Pros

    Great Customer, and most of the Managers are good. Overtime

    Cons

    Point system no matter what


  6. "Pretty cool, but ultimately focused on numbers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Durham, NC
    Current Employee - Sales Associate in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Urban Outfitters part-time

    Pros

    Great vibe and atmosphere, company policies are rewarding

    Cons

    Hours can get short, people don't last long unless they want to.

    Advice to Management

    Be more caring towards employees


  7. "sales associate"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in West Baton Rouge, LA
    Current Employee - Anonymous Employee in West Baton Rouge, LA

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    I'm able to stay up to date with current trends

    Cons

    They only schedule 6 and 8 hour shifts


  8. "New Building - Distribution Center (Gap, PA)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gap, PA
    Current Employee - Anonymous Employee in Gap, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time (More than a year)

    Pros

    Great benefits
    Good pay
    Easy/relaxed dress code
    Decent employee discount
    Employee self serve cafeteria available

    Cons

    Raises are either just terrible, or are not based on performance

    Bad communication problems from management to workers and between different shifts

    Performance is judged on numbers, not work ethic or how well you follow procedures, policies and standards - thus causing many employees to cut corners to hit their numbers.

    Dog-eat-dog mindset (a lot of 2 faced people out for themselves)
    They care about numbers - not people
    Favoritism problem
    No Consistency
    No music
    Free to change your schedules and hours as they wish, as often as they wish.
    Nowhere near enough microwaves for the amount of people there

    Advice to Management

    Numbers are valuable to the company, naturally, but employees will begin to lose all motivation when they don't feel valued themselves. The feedback from supervisors/managers during start up and through the shift are almost always negative - a little positive reinforcement to balance out the negative would do wonders for your employees mental health, and motivation, and the positive reinforcement needs to be important to THEM. It's great that the company hit a goal thanks to all the employees efforts in general - but that's not enough if that's the only positive thing they're hearing. Have the supervisors go around and make note of which workers have been doing a great job - not just with their numbers, but with overall helpfulness to other coworkers, work ethic, and use of productive time - and have the supervisor or manager go around in the start ups and give them a verbal shout out, a mental pat on the back for them and a motivator for the employees who are doing bare minimum to try harder in hopes of getting their own verbal shout out the following week, or month. Make it a weekly or monthly thing to get a list of great workers from each department and VERBALLY say "Hey you've been doing a great job, keep it up!" (or create a screen for the computer monitors that gets updated weekly/monthly with their names).
    In such a big warehouse it's important to give your good workers a reason to not slack off - which happens when they're not recognized for their loyalty, work ethic, attention to detail, etc. If they feel it is going un-noticed but their flaws are being pointed out every other day, do you really think they're going to want to bother?

    Also - have a radio installed or something, or allow your workers to bring an ipod or mp3 player in with them to listen to while they work (and make it so it can only be a music player, that way you don't have to worry about people using their phones to text, browse the internet, play games on their phone and otherwise kill time - music would actually help keep us ALERT and assist in our motivation without killing productivity time, especially on overtime days when we are working longer hours) The no cell phone policy could remain in place, most of us just want something to listen to while we work. Please make music allowable!


  9. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Schaumburg, IL
    Former Employee - Anonymous Employee in Schaumburg, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Outfitters full-time (More than 5 years)

    Pros

    Fun creative environment. Allowed to express oneself through fashion and merchandising.

    Cons

    The holiday schedule was very intense. I worked at a mall store which opened up at 3am on Black Friday and then opened up early and closed late for most of the December.


  10. "Great place to gain experience & make friends"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Walnut Creek, CA
    Former Employee - Team Lead in Walnut Creek, CA
    Recommends

    I worked at Urban Outfitters full-time (More than a year)

    Pros

    Management will happily work around your work schedule, staff is fun & friendly. My managers were never afraid to give you feedback and the company recognizes those that work hard. Fantastic discounts!

    Cons

    I felt that the pay was not equal to the amount of work expected from you. Expect to stay very late on weekends and holidays.


  11. "Sales associate for 3.5 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Urban Outfitters part-time (More than 3 years)

    Pros

    - Great work environment
    - Lively coworkers
    - Good discount on merchandise

    Cons

    - Inconsistent hours
    - Less than desirable pay
    - Little room to move up in the company



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