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Urban Outfitters

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Urban Outfitters

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Urban Outfitters Reviews

Updated Sep 27, 2023

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Found 5,241 of over 5K reviews
60% Recommend to a Friend
52% Approve of CEO

Found 5,190 of over 5K reviews

Recommend to a Friend
Approve of CEO
Urban Outfitters CEO Sheila Harrington (no image)
Sheila Harrington
397 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Great people to work with Friendly customers for the most part Comfortable ambiance in store Really enjoyed the music taste(in 434 reviews)
  • "You will meet great coworkers here & make friends that also make you want to stay(in 284 reviews)
  • "Fun work environment and coworkers(in 135 reviews)
  • "Great team to work with and I had a manager I enjoyed who invested in my growth.(in 113 reviews)
  • "Benefits are good and dress code is good(in 111 reviews)
  • "Pay is low and you feel like a second rate employee if you don't work at the philly campus(in 534 reviews)
  • "Bad management and not diverse(in 387 reviews)
  • "The department managers don't ever help with floor maintenance and delegate tasks without knowledge of time(in 227 reviews)
  • "We were all on zero hours contracts.The hours were long and we were never given rewards or praise.(in 218 reviews)
  • "Promotions were based off favoritism not work ethic(then again this is company wide)(in 102 reviews)

Ratings by Demographics

This rating reflects the overall rating of Urban Outfitters and is not affected by filters.

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    1. 5.0
      Jul 6, 2023
      Sales Associate
      Current Employee, more than 1 year
      Glendale, AZ
      CEO Approval
      Business Outlook


      You get a great discount


      The pay is pretty low

      1. 3.0
        Sep 26, 2023
        Product Flow Specialist
        Current Employee, less than 1 year
        CEO Approval
        Business Outlook


        - flexible hours - co-workers are nice - the discount is good !! you get 60% off 6 UO brand items per month then 40 off after/if those 60s are all used then 25% off home and beauty - pretty lenient compared to other retail stores - some room to grow


        - very underpaid and overworked especially for sales associates !! they had me and other associates at the time training new hires because management was "too busy" to do so - little to no training most of the time; when i got hired, i received no training at all and was just zoned basically anywhere. when i started doing more BOH stuff (shipment, PPS, and filling), i received barely any training for that either - some managers are incredibly rude to others and not helpful at all. there's been multiple occasions where someone will ask them a question and they will just roll their eyes or give attitude. definitely creates an unwelcoming environment which has resulted in a higher turnover rate

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      Viewing 1 - 10 of 5,190 Reviews

      Urban Outfitters Reviews FAQs

      Urban Outfitters has an overall rating of 3.5 out of 5, based on over 5,407 reviews left anonymously by employees. 60% of employees would recommend working at Urban Outfitters to a friend and 38% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Urban Outfitters employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Urban Outfitters. This rating has decreased by -3% over the last 12 months.

      60% of Urban Outfitters employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Urban Outfitters 3.5 out of 5 for work life balance, 3.6 for culture and values and 3.0 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Urban Outfitters to be benefits, workplace, coworkers and the cons to be culture, career development, management.

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      Interview Tips

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      As a leasing agent for two years, I then worked my way to assistant manager for t 11 months. Then, to a property manager position, nine months into my new role as manager, I was terminated, with no warning, completely unexpected. How do I explain this undeserving action and embarrassment in an upcoming interview without any risk in the decision-making of my employment with the company I am interested in? I hope I am relaying this in a way that is understood.

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      Mobile Mortgage Specialist

      Looking to make a career change into HR. And would really like to work at Ontario Power Generation (OPG). Any insights or tips on the OPG interview process?


      Digital Communications

      I completed a writing test for a well-known agency and an curious to know what will the employer look for? I feel good about it though!


      Glassdoor has 5,407 Urban Outfitters reviews submitted anonymously by Urban Outfitters employees. Read employee reviews and ratings on Glassdoor to decide if Urban Outfitters is right for you.