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Urban Outfitters Reviews
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    Urban Outfitters Reviews

    Updated December 14, 2018
    2,241 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Urban Outfitters Chairman, President, and CEO Richard A. Hayne
    Richard A. Hayne
    687 Ratings

    Employee Reviews

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    Pros

    • "employee discount and no dress code" (in 138 reviews)

    • "Great discount, interesting people to work with" (in 280 reviews)

    Cons

    • "They will not allow you to have any sort of work/life balance" (in 48 reviews)

    • "Can work long hours without breaks" (in 122 reviews)

    More Pros and Cons

    1. "Great Place to Work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Sale Associate in Richmond, VA
      Current Employee - Sale Associate in Richmond, VA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Urban Outfitters part-time (More than a year)

      Pros

      Creative, Fun, Upbeat, Fast Paced,

      Cons

      Can get stressful during holiday season, but that's to be expected

    2. Helpful (1)

      "Great company!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Beauty Specialist in Chicago, IL
      Former Employee - Beauty Specialist in Chicago, IL
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Urban Outfitters part-time (More than a year)

      Pros

      The best thing by far is the people you work with and the company culture. The discount is great too. Better than most retail jobs.

      Cons

      While the people are great at a store level, it gets cliquey and that includes upper management. If you did something wrong, and management decides they are going to phase you out because of it, you can count on your day to day being miserable no matter what you do, how hard you work, or how long you’ve been there.

      Advice to Management

      Passive aggressive behavior in leadership is not a way to run your company from a store level. Leaders should be given training to be able to better handle problems that arise with their workers. The amount of dedicated employees being phased out for insignificant infractions is a loss to the company.

      3. Join the Urban Outfitters team
      See Our Latest Jobs

    3. "One of the most creative places to work!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Urban Outfitters full-time (More than 8 years)

      Pros

      Surrounded by creativity everyday. Urban Outfitters fosters creativity and collaboration in every facet of the job. There are significant opportunities for individual development but you have to be willing to be eager, and scrappy and try new things.

      Cons

      today is a large company but in many ways still thinks like a small company so may need to put a little more structure and process in place for guard rails

    4. Helpful (1)

      "Urban for 3 years"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Team Leader
      Former Employee - Team Leader
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Urban Outfitters full-time (More than 3 years)

      Pros

      easy to move up through management
      great discount
      nice like-minded young people
      great and easy dress code

      Cons

      bad management = bad experience
      can be delegated many task as a team lead when staff is low

    5. Helpful (1)

      "Sales Associate"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Urban Outfitters part-time

      Pros

      The coworkers are interesting people

      Cons

      The managers can be not as "welcoming"

    6. "Men's Team Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook

      I worked at Urban Outfitters full-time

      Pros

      Fun environment, good social interaction, laid back dress code

      Cons

      Management, amount of hours available, no real growth happening from within the store

    7. "Cool job for college student"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Houston, TX
      Former Employee - Sales Associate in Houston, TX

      I worked at Urban Outfitters part-time (Less than a year)

      Pros

      Met some really cool people, discounts, pretty chill job overall.

      Cons

      Got boring at times if no one was shopping, standing on your feet all day, not enough hours.

      Advice to Management

      Have weekly check ins with the employees. I quit because one of the managers was very rude and seemed to be very picky with me but I was afraid to tell anyone.

    8. "Flexible"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Associate in Chicago, IL
      Current Employee - Sales Associate in Chicago, IL
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at Urban Outfitters part-time (Less than a year)

      Pros

      This job is really flexible which is useful as a college student.
      The discount is also great compared to other jobs I worked.

      Cons

      The managers have different styles of work ethic which can be confusing
      There is really no way to get a raise, which is much different from other jobs I have worked

    9. "All the things wrong with urban"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Associate in Indianapolis, IN
      Former Employee - Sales Associate in Indianapolis, IN
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Urban Outfitters part-time (Less than a year)

      Pros

      Good music
      Good discount
      Nice sales associates
      Not really much else

      Cons

      The management is terrible
      Open availability means absolutely no set scheduling
      If you can't get your shift covered you get written up
      Favoritism is very evident
      Managers talk about other employees with employees
      Pay is not what it should be for the work being done

      Advice to Management

      Please get away from the Kronos random scheduling it doesn't benefit anyone and the fact that your schedule comes out 3 weeks in advance doesn't give you any time to take off for what you need. Sometimes people have obligations and cannot found people to cover their shifts, especially when you don't even try to help them. Favoritism shows and is very obvious when certain people get punishment that others do not receive. I worked as a seasonal employee and there were more people that were quit and fired within one month that I have ever seen in any of my job experiences. It's almost like you would turn around and another person would already be replaced. And to the people who are in charge if you read this please check out the management in the urban outfitters in the fashion mall at keystone, there has to be a reason for this craziness and mayhem.

    10. "cashier"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Urban Outfitters part-time

      Pros

      good work environment with good employees

      Cons

      bad customers that at times can be rude