Urban Outfitters Reviews | Glassdoor

Urban Outfitters Reviews

Updated February 18, 2019
2,291 reviews

Filter

Filter


3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
699 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "employee discount and no dress code" (in 140 reviews)

  • "Great discount, interesting people to work with" (in 284 reviews)

Cons
  • "Bad work/life balance, high pressure, not really any progression" (in 49 reviews)

  • "Have to always be available and work long hours" (in 122 reviews)

More Pros and Cons

  1. "Lit"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Urban Outfitters part-time

    Pros

    Great work environment for people

    Cons

    Sometimes it gets a little crazy


  2. "Good place to start working retail"

    StarStarStarStarStar
    Former Employee - Associate
    Former Employee - Associate

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Good starting job, teaches you the ropes, easy to handle.

    Cons

    Scheduling issues with management sometimes.

  3. "Great First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate
    Former Employee - Retail Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    This is a good job if you’re in college. The people I worked with were very nice and diverse. The job itself is pretty easy as well. It’s mostly switching between greeting, cashier, fitting room, and making the floor look nice. I love what the company stands for as well- accepting everyone.

    Cons

    I wish we had head pieces instead of walkie talkies. The customers could hear everything.


  4. "UO Internal Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Urban Outfitters part-time (Less than a year)

    Pros

    Great team, good people, day to day operations run smoothly (depending on your location).

    Cons

    Initially a little cliquey, management sometimes isn't clear about expectations.


  5. "Overall Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    Hired me without any past job experience, trained me quickly, great discount, fun people to work with

    Cons

    Took several months to get hired. (I applied in June, didn't get hired until October)


  6. "Great TEMPORARILY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Specialist in Boston, MA
    Former Employee - Beauty Specialist in Boston, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    You get to really express yourself through your clothing which is amazing and the discounts are great.

    Cons

    Because the discount is so good, you will end up using your paycheck on merchandise. The management is entirely decided by seniority and popularity. If the management likes you, yheore you can get away with. While I loved many of my coworkers, there were a few seasonal employees who were downright disrespectful. The hours are not especially flexible since you're expected to work whenever the scheduler says regardless of your availability.


  7. "Overall fun part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    Great discount
    Chill environment
    lacked management

    Cons

    Low pay
    not much notice from higher ups
    not much room for growth

  8. Helpful (1)

    "Urban Outfitters"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Women Shoes Sales Associate in New York, NY
    Former Employee - Women Shoes Sales Associate in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time (More than a year)

    Pros

    cool people to work with

    Cons

    early hours, working late, disconnect between management and staff, management leads staff on with the ideas of promotions that never manifest,

    Advice to Management

    Don't lead on your staff that you're going to promote them when that was never the plan. Don't micromanage. Lead by example.


  9. Helpful (4)

    "Urban Outfitters, Reality Tv Show or High School?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    The freedom to express your individual style however you choose and the discount, of course.

    Cons

    It's like high school filled with drama and gossip. You're promised promotions that you'll never receive. You're expected to show them you're interested in a position, meaning do twice the work for free in hopes to earn that title and the pay that comes with it. You often have to do your job plus someone else's. Hard work and dedication is often overlooked. A lot of favoritism and there's so many different energies you have to juggle from everyone. Everyone brings their personal issues in with them for their shift. The customers feel like they're always right. You tell them what days you're available to work only to be scheduled on those days and punished because you can't find someone to cover that shift.

    Advice to Management

    Make the work environment a place your employees feel comfortable to do their jobs in. Passive aggressiveness, silent treatments, favoritism, and bringing your personal issues and struggles into work is not what management should revolve around. We're people and shouldn't be treated like slaves, children, or just like we don't exist or matter to you guys.


  10. "Working at UO"

    StarStarStarStarStar
    Current Employee - Sales Associate in San Luis Obispo, CA
    Current Employee - Sales Associate in San Luis Obispo, CA

    I have been working at Urban Outfitters part-time (More than a year)

    Pros

    40% discount,
    60% discount on 3 things each month

    Cons

    No ladder to move up