Urban Outfitters Reviews | Glassdoor

Urban Outfitters Reviews

Updated August 20, 2017
1,763 reviews

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3.2
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Approve of CEO
Urban Outfitters Chairman, President, and CEO Richard A. Hayne
Richard A. Hayne
560 Ratings

1,763 Employee Reviews

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Pros
  • Excellent discount, no dress code ( (in 123 reviews)

  • great discount overall cool staff, good job for students (in 195 reviews)

Cons
More Pros and Cons

  1. "Working during college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Urban Outfitters part-time

    Pros

    Incredible discount, cool people, fun work environment

    Cons

    Too many tasks in too little time

    Advice to Management

    We're all human.


  2. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Montreal, QC (Canada)
    Former Employee - Retail Sales Associate in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Urban Outfitters part-time (More than a year)

    Pros

    Good discount, great laid back vibe.

    Cons

    Bad hours, lots of on-call.

    Advice to Management

    Stop the on-call and be more upfront with hours

  3. "Non professionnalisme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Departement Manager in Brussels (Belgium)
    Former Employee - Departement Manager in Brussels (Belgium)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time (Less than a year)

    Pros

    30% réduction sur les produits, l'espace de travail joli et agréable, horaire assez flexible.

    Cons

    Ambiance de travail malsaine. Aucune organisation et soutien de la part de la direction. Communication interne = 0. Hiérarchie non respecté. Promesses non respectées.

    Advice to Management

    Revoir tout les systèmes et établir des méthodes de management et recrutement avec (au moins une) stratégie.


  4. "Typical Retail Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tempe, AZ
    Former Employee - Sales Associate in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Urban Outfitters part-time (Less than a year)

    Pros

    The hours are flexible, depending on which store you work at. The discount also extends to the other stores that the company owns. So Free People, Anthropologie, BHLDN, etc.

    Cons

    Not a lot of hours to go around. Can be a little boring.

    Advice to Management

    I liked the management at the store I was at but it can get cliquey.


  5. Helpful (2)

    "Unlawfully terminated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Departmant Manager in Towson, MD
    Former Employee - Departmant Manager in Towson, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Urban Outfitters full-time (More than 5 years)

    Pros

    None
    Discount on poorly made clothes

    Cons

    Everything, low pay, high expectations, no HR department, wrongly accused

    Advice to Management

    Treat people with respect and look for the good first. I was fired after reporting my manager for stealing from employees out of their bags and sleeping with a coworker and they fired both of us. Her for breaking policy, and me for gossiping about it. I've been a loyal hardworking honest employee for 5 years and a manager comes in for 6 months and reeks havoc on the store, I report her and we all get fired. Now I'm jobless for standing up for what was right.


  6. "A good place to springboard off of."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Urban Outfitters full-time

    Pros

    Surrounded by young people.

    Cons

    Highly political. High turnover rate.


  7. "manager"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    great place to work and grow

    Cons

    not what I thought it would be

  8. Helpful (2)

    "Working for UO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Visual Merchandising Manager
    Current Employee - Visual Merchandising Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Urban Outfitters full-time (More than 5 years)

    Pros

    The people are the biggest pro. I've been with the company for 7 years and can't imagine my life without the friendships I've gained from my time with UO. The discount is decent and I love being able to use it with sister stores like Free People and Anthropologie.

    Cons

    The Cons outweigh the Pros at this point in my career. After the recent elimination of all Visual Positions, there is nowhere to grow unless you want to be a store manager vs. becoming a merchandiser. The company expects perfection but only provides extremely minimal resources (never enough payroll, poor hourly wages, poor communication from home office). There is never any rhyme or reason as to why things are done until a few weeks have passed and only because of questions and complaints from stores across the brand.

    Advice to Management

    Help your teams. Listen to them. Give them the resources and tools that they need to succeed. I know that I'm one of many who feels this way and a lot of tenured employees are looking to leave, in search of a company that truly cares about their people whereas it feels as though Urban Outfitters is only about the money.


  9. Helpful (1)

    "It's fine if you are a "creative""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Urban Outfitters full-time

    Pros

    Cool office, casual clothes, nice co-workers

    Cons

    Only care about "creative" people. Mid-level number analysts get no love.

    Advice to Management

    Show you care to keep people if you actually want to keep people.


  10. Helpful (1)

    "horrible staff and enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Urban Outfitters full-time

    Pros

    discount, in a cool part of town

    Cons

    managers were unfair and chose favorites, the staff was always in bad moods, treated eachother poorly, practically zero training. just a bunch of stuck up girls working together

    Advice to Management

    be more welcoming to new employees. Don't make them feel stupid when asking questions. SMILE


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