Usablenet Reviews | Glassdoor

Usablenet Reviews

Updated July 13, 2017
95 reviews

Filter

Filter

Full-timePart-time

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Nick Taylor
46 Ratings

95 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great people and culture with an amazing client list (in 12 reviews)

  • Company offers a positive work life balance (in 5 reviews)

Cons
  • WARNING - extremely high turnover (in 5 reviews)

  • Since the London Lead left a few months ago there has been chaos, a lack of leadership and even more fumbling around in the dark than usual (in 3 reviews)

More Pros and Cons

  1. "I was the 7th U.S. Employee at Useablenet back in 2002!"

    StarStarStarStarStar
    Former Employee - Business Analyst in New York, NY
    Former Employee - Business Analyst in New York, NY

    I worked at Usablenet full-time (Less than a year)

    Pros

    It was a great startup company to work for back then. Jason Taylor was there and Founder, Paolo Brajnik who was a sick drummer and painter who loved his Pentium M processors. LOL. He was pretty funny! We basically worked in the front of their apartment at the time, in Soho! Jason and Paolo both lived in the back section of the office. Hahaha! Old school. Great group back then and we'd watch Netflix in the livingroom that was just behind us. Note: The last year available was 2013 but I worked there 11 years before that, when we were a startup company.

    Cons

    We were TINY back then and if you had an idea, everyone listened and would run with it. Sounds like things have changed since then. Sorry to hear of so many bad experiences. You should have been there when it was a startup! Oh yeah, we had to communicate with the office in Italy which was frustrating to say the least. LOL!

    Advice to Management

    Sounds like it's all over the place, sorry to hear about that. Hopefully they'll listen to everyone's comments on Glassdoor.


  2. Helpful (1)

    "WARNING: High Turnover, Tough Times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Usablenet full-time (More than 3 years)

    Pros

    Not many these days. It's sad to see what Usablenet has become. The organization is losing everything.. clients, integrity, and good employees. The perks are similar to any tech company (free snacks, gym membership, mobile phone, ping pong table, happy hours) but these are not adequate reasons to join.

    Cons

    WARNING - extremely high turnover. Frequent layoffs accross all teams / departments. It's sad to see so many talented and amazing people quit or get fired. Linkedin stats shows company growth declined over 30% since last year alone. This is a result of poor management and consistent decline in revenue.

    AM's and PM's are setup for failure before their first day. Each day is spent dealing with furious / unhappy clients who are waiting for their contracts to expire. Good luck trying to sell / manage projects in a situation like that.

    Obsolete technology that can't compete in today's market.. company has failed and refuses to adapt.

    Big name clients are leaving or only working with us in reduced capacity. Don't be fooled by the client list on the website.."goin responsive" is today's buzzword.

    C-level has no strategy or vision for the future except Assistive and QA Services? This is a joke and will not save the company. Your employees have lost all confidence. Management is clueless.

    Advice to Management

    Usablenet is NOT innovating. Clients are leaving due to obsolete technology and weak services... not becuase of UN's people. Improve the product, listen to the market, and listen to client objections. Value your employees and retain them. Turnover makes us weak. It only kills internal relationships and client relationships. Too much focus on "sell, sell, sell," and not giving clients a great experience.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Usablenet full-time (More than a year)

    Pros

    Uplifting work culture. Good company benefits including cell phone plan and wellness programs. Smart people who exert solid teamwork. Company offers a positive work life balance. Supportive management with ability to grow. Training is provided for learning and development.

    Cons

    Company needs a better office layout. Otherwise, nothing.


  4. "If you're not in sales, don't work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Usablenet full-time (More than a year)

    Pros

    Fun people. Great hours.

    Cons

    They underpay anyone outside of the sales department. Never give raises or they pretend they will and just avoid the conversation for months.

    Advice to Management

    Treat your employees better and they'll stick around.


  5. "Clients and employees jumping ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Usablenet full-time (More than a year)

    Pros

    Rapid turnover makes career advancement very easy

    Cons

    No clear company direction or product roadmap
    Management watching as both client and internal turnover continues

    Advice to Management

    2012 was five years ago


  6. "Help Needed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good product back in 2007-2012.
    A few dedicated people
    Great client list

    Cons

    No long-term or short-term vision
    Does not adapt to the the changing mobile landscape
    No exit strategy
    A lot of good people who were around for awhile are leaving

    Advice to Management

    Hire and PE firm and see if you still have the ability to sell the company


  7. "Promote Growth and Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to work in the department you want
    Great team managers
    Great CEO
    Clear cut goals that they strive to achieve

    Cons

    Very very very sales oriented (as they should be)

    Advice to Management

    None

  8. Helpful (4)

    "A shadow of its former self, clients jumping ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Usablenet full-time (More than a year)

    Pros

    There are some dedicated people working here trying to make things better

    Has some cool products that we offer

    Work/Life balance is good, 9:30-5:00, typically hour+ lunches, but only because there isn't enough work

    Cons

    Those dedicated people have been rapidly leaving

    Following a downward trend and back to back unsuccessful sales years, company has tried to re-position itself from a Product company to a Services company, however it has only decreased product sales SIGNIFICANTLY and has extremely minimal services sales

    Beware coming on board in a Sales/Account Management role, average employment is <6 months due to unrealistic sales goals and inability to come anywhere close to them

    The client services teams are being quickly outsourced to Italy, and seems to be layoffs about once a month that aren't communicated (people just don't show up anymore)

    Trying to manage US-based clients with client service teams in Italy is a nightmare, due to both timezone and language barrier

    Managers in the US don't have any information on career growth or upcoming layoffs, decisions being made in Italy without input from the US teams

    Most of your time will be spent dealing with unhappy clients and trying to fix problems with what they've purchased

    VERY low sales, more clients leaving than being signed and in turn company has gone from 100+ US employees to maybe 50 over the course of a year

    Advice to Management

    Try to hold on to the dedicated people that are still around and listen to them, rather than doing nothing and letting them quit. Focus on client services rather than trying to pump clients for as much money as possible before they terminate their contracts.


  9. "Great culture, lack of vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Technical Project Manager in New York, NY
    Former Employee - Senior Technical Project Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Usablenet (More than a year)

    Pros

    Company culture is great. Easy access to some senior people.

    Cons

    Depending on team working from home is not at your leisure. You may be to ask permission.
    C Level has no vision for the future. They easily dismiss ideas from employees. Its a complete brain drain.
    No room for professional growth.
    No incentive to further educate yourself.
    Below average pay. Project managers get paid ~30% below area average (NYC)

    Advice to Management

    Encourage your employees with incentives to get professional certifications and education.
    Pay people area average.


  10. Helpful (3)

    "Neutral"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in New York, NY
    Current Employee - Project Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Usablenet full-time

    Pros

    - High Profile Clients
    - Friendly Team/Colleagues
    - Office Snacks
    - Work from Home days
    - Phone bill paid by the company (and/or free phone)
    - Good benefits

    Cons

    - Micromanagement
    - Too much administrative tasks
    - Incompetent Management / Executives
    - Constant change in processes & structure
    - No performance reviews/salary raise opportunity
    - High Turnover
    - Off hour support

    Advice to Management

    Value your employees. Listen to them. Hard-working employees are treated like robots. Be Professional. It is unfortunate that so many passionate and talented people are leaving the Company- doesn't this mean anything to you???


Showing 95 of 98 reviews
Reset Filters