User Friendly Media Reviews | Glassdoor

User Friendly Media Reviews

Updated April 3, 2017
29 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Bruce Howard
14 Ratings

29 Employee Reviews

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  1. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Tulsa, OK
    Former Employee - Account Representative in Tulsa, OK

    I worked at User Friendly Media (More than a year)

    Pros

    Staff, product and benefits and good and commission

    Cons

    better training on new products and sales tools


  2. "Phone Book Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Artist in The Woodlands, TX
    Former Employee - Graphic Artist in The Woodlands, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at User Friendly Media full-time (More than 8 years)

    Pros

    They do provide benefits, 401K health insurance

    Cons

    No career advancement, they don't promote within the company

    Advice to Management

    Be more organized, recognize the work that the employees do and promote accordingly


  3. Helpful (1)

    "hard sale, a lot of calls"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Wichita, KS
    Former Employee - Account Manager in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at User Friendly Media full-time (More than a year)

    Pros

    Base pay, okay insurance, usually just Monday to Friday
    mileage reimbursement while out of market
    local manager cares about staff

    Cons

    no mileage reimbursement in market
    allot of wear on personal vehicle
    call Mondays and schedule that is pulled through by multiple layers on management
    procedure takes a preference over sales
    management will find a way to remove reviews on glass door that is negative

    Advice to Management

    treat employees better
    mileage and expenses in market would help
    do not go after those who post here in glass door


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  5. Helpful (1)

    "Outside Sales"

    Star Star Star Star Star
    Former Employee - Account Executive in Independence, OH
    Former Employee - Account Executive in Independence, OH

    I worked at User Friendly Media full-time (More than a year)

    Pros

    Good management team. They have a difficult job. Office time is fun. Support staff is good. Not a long hiring process.

    Cons

    Yellowpages is a dying breed. Too many other options for small businesses to advertise in. Moving small businesses to internet ads is a hard sell.


  6. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Shreveport, LA
    Former Employee - Account Representative in Shreveport, LA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at User Friendly Media full-time (Less than a year)

    Pros

    Great pay with depending on account package & canvassing location.

    Cons

    Educate customers on your digital products,


  7. Helpful (2)

    "Account Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Independence, OH
    Former Employee - Account Representative in Independence, OH

    Pros

    Except for required 8 hrs. of cold calling every Monday, you are able to manage your own schedule and can be out of the office most of the time.

    Cons

    Employees are required to use their own cars, no mileage reimbursement and their own cellphones - also no reimbursement. This job pays $8.00/hr. and will cost you a fortune out of your own pocket to work at this company.


  8. Helpful (1)

    "Good sales job management not so good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Specialist in Beaumont, TX
    Current Employee - New Business Specialist in Beaumont, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at User Friendly Media full-time (Less than a year)

    Pros

    Cold calling Monday's only
    No one breathing down your throat all day 4 days a week

    Cons

    Unprofessional culturally insensitive management
    Not the most welcoming office for a person of color or LGBT
    You're pushing the phone book.

    Advice to Management

    Retrain the management in the Beaumont office. If a person knows all of their coustomers names surely they should know the 10 people in the office. Professionalism is missing in this office


  9. Helpful (2)

    ""Revolving Door" of New Sales People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Louisville, KY
    Former Employee - Account Representative in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    When "Top Management" of one of the larger markets allowed me to do what I do best (close sales) I not only had a small salary but an existing customer base. Great base office & tech support.

    Cons

    "Leadership" consists of people who have been with the company for over eight years. They have all the large to medium accounts. These people just travel around the country closing huge renewals and then, with referrals from those accounts close on other huge accounts. New sales people (a.k.a. New Business Specialists) are expected to find new business with little support. They expect you to sit in the main office on Mondays and have 20 appointments by the end of that day.....which means "no appointments" on Monday and if you do not get the 20 appointments; you have to go back to the office on Tuesday morning. Thus, if you are lucky, your sales week is Wed. to Sunday. Yet, the "old crew"/friends with the upper management can make sales calls on ANY DAY. This company is so into their internet/personal device/smart phone products yet their mode for "sales" is VERY back dated. If management would "throw out some cookies" (meaning give new people some existing accounts that are paying $5,000 a year and more) they might be able to "hold onto" sales people. What happened to the "Draw Against Commissions" with a base salary? What about reimbursing basic sales expenses like mileage and taking a client to breakfast, lunch or dinner????? Not this company.......do not believe the LIES of "first year make 64k". HORRIBLE COMPANY TO BE Associated With!!!!!!!!!!!

    Advice to Management

    Stop "spinning the B.S." at sales meetings!! Stop letting the people who have been friends with the owner make 90% of your income!! If the company is so "ground breaking" in it's products....then why are the sales operation/management policy's so old?????


  10. "Great Company who cares about their Employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in The Woodlands, TX
    Current Employee - Management in The Woodlands, TX
    Recommends
    Approves of CEO

    I have been working at User Friendly Media full-time (Less than a year)

    Pros

    Hands down the best company I have ever worked for. Not being in a major corporation gives you a voice and everyone cares about the other like family. The corporate office is in a great location and the company has awesome fun events for the company. This company holds you accountable to be successful and allows you to work independently and will mentor you to be successful and your position is awarded based on merit and success and not on tenure. UFM also recognized you for you and your individuality and what you can bring to the table by showcasing your strengths and mentoring your weaknesses.

    Cons

    There are cons to ANY job! The majority of this company is SALES and we expect our sales persons to perform so we hold people accountable! If you don't want to work hard in a sales job, this isn't the job for you. IF you put in the work, you will sit back and enjoy all of the benefits to offer but it's not handed to you! The pay is a little low, that is the con BUT if you work hard, the total compensation with the commission will be worth every pain.


  11. "This is an awesome success committed company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager South Texas in McAllen, TX
    Current Employee - Regional Sales Manager South Texas in McAllen, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at User Friendly Media full-time (More than a year)

    Pros

    They have great opportunity for growth as well as a giant footprint in 38 markets across the country.
    The print products do phenomenally well and the digital products menu to sell are cutting edge in the industry.
    They have great people to work with, which makes any company successful!

    Cons

    The challenges of working here are more easily overcome in selling advertising products to customers. This is because we have a great print product, supported by great digital products.

    Advice to Management

    Continue the focus on making User-Friendly Media a great place to build a career.


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