Utica Mutual Insurance Reviews | Glassdoor

Utica Mutual Insurance Reviews

Updated July 18, 2017
48 reviews

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3.6
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Richard Creedon
7 Ratings

48 Employee Reviews

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  1. Helpful (1)

    "Senior Marketing Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Utica Mutual Insurance full-time

    Pros

    The culture is that of a mutual company versus a stock insurance company. Management is results oriented and success-driven, while taking time to care for the agent customers and employees.

    Cons

    Company can be conservative from an underwriting appetite and it can be difficult to find where the carrier fits in an agency and the marketplace.


  2. "Great People, Old systems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Utica Mutual Insurance full-time (More than a year)

    Pros

    Almost all of the people I've met here have been nothing but warm and encouraging, it is a very friendly environment.

    The new CEO is very down to earth, can always be found at events (such as serving ice cream). He's set aggressive but reasonable goals for the future.

    Their financials, while not spectacular, are on an upward trajectory.

    The pay and benefits are very reasonable.

    Cons

    Legacy systems straight out of the 1960s, any new software implementation tends to break 3 other things, a lot of fires being put out on a regular basis.

    Most job openings seem to be either for minimum wage grunt work or senior leadership, not a ton in-between.

    Brain drain of experts retiring (many older people, as is the industry standard), taking their knowledge with them when they retire.

    A lot of people are grandfathered into pensions and it makes the new hire benefits seem diminished by comparison.

    Advice to Management

    Keep investing in IT upgrades

  3. "Sr property Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Utica Mutual Insurance full-time (More than 10 years)

    Pros

    Work from home and good benefits

    Cons

    Mgmt changes affect employees too much


  4. "Don't do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wakefield, MA
    Current Employee - Anonymous Employee in Wakefield, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Utica Mutual Insurance full-time

    Pros

    Number of days vacation given to employees. Health and dental provided. 401K

    Cons

    No longer provides a pension plan. Management has NO idea what is going on and they don't think their plans out. The better employees are buried in work while the others skate by. You eventually get "maxed out" and will no longer get a raise. Bonuses are based on the company's profits and not on the employees performance.

    Advice to Management

    Think before you act. Spend money a reliable, user friendly product for employees to use. Don't by the cheapest product that requires CONSTANT updates and fixes.


  5. Helpful (1)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Utica Mutual Insurance full-time

    Pros

    Great environment to work in. Training available

    Cons

    Yearly raises have seemed to decrease.


  6. "Senior Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It is a Small Company

    Cons

    Mico Management style that stifles the employees from making decisions on claims


  7. Helpful (1)

    "Underwriting Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriting Support Associate in New Hartford, NY
    Former Employee - Underwriting Support Associate in New Hartford, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Utica Mutual Insurance full-time (More than 5 years)

    Pros

    Utica National is a great company with great people. Wonderful understanding of the insurance market that offer coverage in. Always caring.

    Cons

    There isn't any cons that I can think of. The rate of pay could be a little better, I worked for them for 6 years and they were great. We moved due to my husband job.

    Advice to Management

    Keep working on developing employees within.

  8. Helpful (1)

    "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Hartford, NY
    Current Employee - Anonymous Employee in New Hartford, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People, Leadership, Opportunities For Advancement, Corporate Values, Accountability

    Cons

    It snows in the greater Mohawk Valley

    Advice to Management

    Continue to Value People!


  9. Helpful (1)

    "Great Company to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family oriented
    Personable People
    Great leadership
    Financially stable

    Cons

    Location-20 min north of boston


  10. Helpful (1)

    "Underwriting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Underwriter
    Current Employee - Commercial Underwriter
    Recommends
    Positive Outlook

    I have been working at Utica Mutual Insurance full-time (More than 8 years)

    Pros

    There is a wealth of opportunity for those who are driven to succeed. Management understands the concerns of employees and looks to improve upon them. Coworkers in our department are excellent and look to help each other. The company continues to grow and become more profitable each year, which makes me feel comfortable with our trajectory and our long term plans.

    Cons

    Defined Contribution plan, which is becoming more standard in the marketplace. Health insurance, while the plans are excellent, the price is high.

    Advice to Management

    Keep working to improve all areas of the company. There has been immense change over the past few years, and we need to continue upon that path.


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