VITAS Healthcare Reviews | Glassdoor

VITAS Healthcare Reviews

Updated September 11, 2017
453 reviews

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2.7
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Nick Westfall
32 Ratings

453 Employee Reviews

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Pros
  • Patients and families always come first (in 43 reviews)

  • Vitas has incredible history in the end-of-life and hospice and the healthcare industry (in 14 reviews)

Cons
  • Unnecessary levels of stress-inducing micromanagement from upper management (in 31 reviews)

  • The office doesn't answer the phone for field staff very often so that leaves the (in 24 reviews)

More Pros and Cons

  1. "Continuous Care Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at VITAS Healthcare full-time

    Pros

    Great team work and support from management

    Cons

    Hospice may be stressful at times

    Advice to Management

    Continue to support field and administrative staff


  2. "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at VITAS Healthcare full-time (Less than a year)

    Pros

    Decent pay, great coworkers; SW,HHAs, Chaplains, and docs. Direct or care

    Cons

    High caseload, very poor training, and upper management is not reliable or organized.

    Advice to Management

    Respect your employees and give training that is asked for and needed.
    Follow through with action. Not just repeated talking about solving a problem.

  3. Helpful (3)

    "Hillbilly Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Penns Creek, PA
    Current Employee - Sales Representative in Penns Creek, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at VITAS Healthcare full-time (Less than a year)

    Pros

    Vacation and Pto are reasonable.

    Cons

    Upper Management talks a good game, but do they really know what's going on in all territories. They have the stupidest people in Managent there. They have no idea what is going on and they don't care to know what is going on. All territories are not the same and they should be aware of this and try to help reps not belittle them.

    Advice to Management

    Know that all reps are working hard even the ones who may not be producing. They may be working even harder. Encourage don't cut down anyone. Instead of replacing reps constantly in territories and wasting the companies money. See what all the reps are doing. Go on a ride a long with all reps. No one is perfect including you.


  4. "RN Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hospice RN Case Manager
    Former Employee - Hospice RN Case Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at VITAS Healthcare full-time (More than a year)

    Pros

    Team members are professional and truly care about patients

    Cons

    Not enough staff for growing business; takes management too long to recognize problems and attempt to correct

    Advice to Management

    Listen to your field staff, they're the reason you are growing


  5. Helpful (2)

    "Changed Culture for the Worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Market Development in Peoria, IL
    Former Employee - Director of Market Development in Peoria, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VITAS Healthcare full-time (More than 8 years)

    Pros

    The printed mission is great

    Cons

    High pressure
    Overwork
    Your voice is not heard

    Advice to Management

    Allow each state to run their programs and get rid of your weak RDMD's


  6. Helpful (4)

    "Caring clinical staff made it difficult to leave. Management style made it impossible to stay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chaplain in San Francisco, CA
    Former Employee - Chaplain in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at VITAS Healthcare full-time (More than 5 years)

    Pros

    Great clinical staff, varied work environment. Good colleagues who supported each other. In this type of work, you are privileged to meet some amazing people who have lived remarkable lives.

    Cons

    Unnecessary levels of stress-inducing micromanagement from upper management. The very high turnover rate is due in part to the field and administrative staff being bugged about "productivity numbers", with not enough support to meet those goals consistently. This is hospice care, but at times it felt like an assembly line. Not all of this is the fault of Vitas. The Medicare oversight and regulatory environment contributes to the stress by the way care is measured and reimbursed. Not everything can be reduced to a metric.

    Advice to Management

    Push back against CMS-broaden the definition of care planning, and for the love of God, give back the electronic charting to the field staff! This is 2017-you shouldn't be doing paperwork!


  7. Helpful (1)

    "CNA/CHHA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CNA/CHHA in Walnut Creek, CA
    Former Employee - CNA/CHHA in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook

    I worked at VITAS Healthcare full-time (More than a year)

    Pros

    Very rewarding job caring for seniors at the end of life

    Cons

    Can be a very physically demanding job, Would not recommend, poor management, very little support, high turnover, unethical employment and billing practices, differences in pay for the same position

    Advice to Management

    Offer employees more support, with better management, do not require employees to participate in unethical billing practices

  8. "Nurse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at VITAS Healthcare full-time

    Pros

    Amount of PTO is good

    Cons

    Paper charting is excessive and time-consuming


  9. "Changes needed!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at VITAS Healthcare full-time

    Pros

    Excellent care of the patients

    Cons

    Don't make employees feel valuable to the company


  10. Helpful (5)

    "Dying = big business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chaplain in Philadelphia, PA
    Former Employee - Chaplain in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VITAS Healthcare full-time (More than a year)

    Pros

    caring co-workers, decent PTO, fulfilling work

    Cons

    low morale, high turnover, RNs and CNAs are incredibly stressed and overworked

    Advice to Management

    Honestly, when you make a big business out of end of life services, there's no winning. Nurses, chaplains, social workers and CNAs are held to ridiculous quotas, though when those quotas are not met, there are rarely repercussions. That's probably because turnover is so high, they can rarely afford lose anyone by firing them. Also, I know for a fact that CNAs on my former team hadn't gotten raises in YEARS. They make so little money already and work harder than almost anyone, and get no recognition.

    This is hard, emotionally draining work. Show your employees that you appreciate them.


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