VSP Vision Care Reviews | Glassdoor

VSP Vision Care Reviews

Updated November 28, 2018
165 reviews

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3.3
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Approve of CEO
VSP Vision Care President Kate Renwick-Espinosa
Kate Renwick-Espinosa
32 Ratings

Employee Reviews

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Pros
  • "Good work/life balance, professional development" (in 12 reviews)

  • "Great benefits, medical dental & vision" (in 16 reviews)

Cons
  • "Supervisor Title is the same classification and salary band whether you manage a call center team, analyst team, or developer team" (in 8 reviews)

  • "Self-serving children occupy the upper management of this company" (in 8 reviews)

More Pros and Cons

  1. "Lens pick"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at VSP Vision Care full-time

    Pros

    Loved the people and the job. Made the biggest mistake leaving there

    Cons

    Pay could be better


  2. "Great company but Columbus office could use same focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager in Columbus, OH
    Current Employee - Regional Account Manager in Columbus, OH
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at VSP Vision Care full-time (More than 5 years)

    Pros

    Great atmosphere, caring, good compensation and benefits

    Cons

    Not much in terms of development opportunities, regional offices not given same treatment

  3. Helpful (2)

    "NOT a good place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Former Employee - Anonymous Employee in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VSP Vision Care (More than 5 years)

    Pros

    None, zip, nada, zero, flaan

    Cons

    *Managers occupy their positions due to favors, nepotism, and scandal, and act without regard to ethics or decency.
    *This place is lousy with sacred cows and affirmative action hires, mostly animals that take credit from those hard working.
    *Salary employees are regularly exploited for hundreds of unpaid overtime every year.
    *Supervisors who can be (molded, or brainwashed by management) and know the least about their business are promoted the quickest.

    Advice to Management

    *Don't discriminate against health issues that your employees are struggling with.
    *Stop promoting those that do not deserve it, it looks suspicions when the CEO resigns for "personal reasons' just after promoting a lady who then goes through a divorce at the same time and gets promoted.
    *Drop the dead weight and outsource all technical aspects of this disaster.


  4. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Doesn't Recommend
    Positive Outlook

    I have been working at VSP Vision Care full-time

    Pros

    Great benefits, Cake Day once a month

    Cons

    Low wage, bad management, playing favorites, atrocious attendance policy, no room for advancement, no recognition

    Advice to Management

    Listen to your employees. Why is there such a high turnover in customer service? Get rid of stagnant managers. Offer flexibility in attendance policy such as allowing doctor's notes for unforseen absences.


  5. "Great Place for a Full Time Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at VSP Vision Care full-time (More than a year)

    Pros

    Employees are given great benefits and if you get a decent manager then the work environment is very pleasant.

    Cons

    Contractors are seen as very disposable and not a great percentage of them move on to FTE positions. They are treated very well, but just a high turnover.


  6. Helpful (2)

    "Service delivery"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at VSP Vision Care full-time (More than 3 years)

    Pros

    Profit sharing. Cake day once a month.

    Cons

    Customer service. 200 plus call holding not enough staff to handle.. supervisors are out on the street corner smoking. Vsp quantity over quality. What is a score card. No training about it.

    Advice to Management

    Learn to do something other than disciplinary action. Help your employees suceed.


  7. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VSP Vision Care full-time (More than 3 years)

    Pros

    They value their employees

    Cons

    Shift bids was the worst , everything else was awesome.

    Advice to Management

    Learn to get on the same page

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Current Employee - Anonymous Employee in Rancho Cordova, CA
    Recommends
    Positive Outlook

    I have been working at VSP Vision Care full-time (Less than a year)

    Pros

    Vision benefits, lots of company perks

    Cons

    Depending on your position, strict policies.


  9. "Great company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at VSP Vision Care full-time

    Pros

    Great benefits, medical dental & vision

    Cons

    Pay should be more for job


  10. "Customer serice Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at VSP Vision Care full-time

    Pros

    Good benefits, great pay and no micro management.

    Cons

    Management, customers, time off, no room for advancement.