VSP Vision Care Reviews

Cons

Drama is a big one.

Cons

Contractors are seen as very disposable and not a great percentage of them move on to FTE positions. They are treated very well, but just a high turnover.

Cons

Customer service. 200 plus call holding not enough staff to handle.. supervisors are out on the street corner smoking. Vsp quantity over quality. What is a score card. No training about it.

Cons

Shift bids was the worst , everything else was awesome.

Cons

Depending on your position, strict policies.

Cons

Pay should be more for job

Cons

Management, customers, time off, no room for advancement.

Cons

Too many employees so time and an abundant claims that can’t age so competing for vacation dates & it is by seniority . Too many long term so they scratch each other’s back rather than terminate some that play favorites towards other long term employees. They had 1 employee that they kept moving her but she never changed.

Cons

Workforce Architecture-
VSP's stated goal in the HR guide is "to pay employees between the minimum and midpoint pay amounts." New Hires are often hired at or slightly below the midpoint. This effectively means that the vast majority of new hires will make more, sometimes significantly more, than tenured people, especially those who started with the company at a lower level position. Also, if the majority of staff on a team are below the midpoint, is it really a midpoint?

Promotion raise is capped at 5% for Individual Contributor Track, so don't count on getting paid at the end of the rainbow.

Supervisor Title is the same classification and salary band whether you manage a call center team, analyst team, or developer team. So dumb, I still can't figure out how this got implemented.

Unemployment is 3.5%. This model isn't working in the labor market.

Cons

Pay scale was a little less than comparable companies but the benefits were fantastic.