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    VSP Vision Care Reviews

    Updated May 3, 2018
    155 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    VSP Vision Care President Kate Renwick-Espinosa
    Kate Renwick-Espinosa
    29 Ratings

    155 Employee Reviews

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    Pros
    Cons

    • "Supervisor Title is the same classification and salary band whether you manage a call center team, analyst team, or developer team" (in 8 reviews)

    • "Self-serving children occupy the upper management of this company" (in 8 reviews)

    More Pros and Cons

    1. "Medical receptionist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Medical Receptionist in Essex, VT
      Current Employee - Medical Receptionist in Essex, VT
      Recommends
      Neutral Outlook

      I have been working at VSP Vision Care full-time (Less than a year)

      Pros

      Comfortable work environment, fast paced, friendly staff

      Cons

      Drama is a big one.

      Advice to Management

      None

    2. Helpful (1)

      "It sucked too many long term employees unwilling to change or move on"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Processor in Rancho Cordova, CA
      Former Employee - Claims Processor in Rancho Cordova, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at VSP Vision Care full-time (More than 5 years)

      Pros

      Bonuses, benefits, telecommuting, vacation, rate the company, most employees are cordial, training, raises, volunteer opportunities, vacation, family fun & company picnics

      Cons

      They really do not try to develop their employees & play favorites not enough open vacation days for employees as big as they are some employees are not able to get vacation in. Mgmt needs to split up relations that reflect favoritism

      Advice to Management

      Shake up long term employees to move on to a different department including management

      3. Join the VSP Vision Care team
      See Our Latest Jobs

    3. Helpful (2)

      "Workforce Architecture Nightmare"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Supervisor
      Current Employee - Supervisor
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at VSP Vision Care full-time (More than 5 years)

      Pros

      Low Expectations.
      Holiday events.
      Food Options Near HQ.

      Cons

      Workforce Architecture-
      VSP's stated goal in the HR guide is "to pay employees between the minimum and midpoint pay amounts." New Hires are often hired at or slightly below the midpoint. This effectively means that the vast majority of new hires will make more, sometimes significantly more, than tenured people, especially those who started with the company at a lower level position. Also, if the majority of staff on a team are below the midpoint, is it really a midpoint?

      Promotion raise is capped at 5% for Individual Contributor Track, so don't count on getting paid at the end of the rainbow.

      Supervisor Title is the same classification and salary band whether you manage a call center team, analyst team, or developer team. So dumb, I still can't figure out how this got implemented.

      Unemployment is 3.5%. This model isn't working in the labor market.

      Advice to Management

      The workforce architecture was designed during a massive recession to control costs and tighten up manager oversight. It doesn't match reality in the labor market and puts the company at a severe disadvantage to recruit and retain top talent. Dump it now. A structure that requires more exceptions to operate than normal process makes the exceptions the process.

    4. "Client Service Representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Rancho Cordova, CA
      Former Employee - Anonymous Employee in Rancho Cordova, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at VSP Vision Care full-time (More than 10 years)

      Pros

      Dynamic and innovative company with many exciting career paths available.

      Cons

      Pay scale was a little less than comparable companies but the benefits were fantastic.

    5. Helpful (2)

      "Stagnation, thy name is VSP"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at VSP Vision Care full-time

      Pros

      Free cake once a month

      Cons

      Where to begin? Unwillingness to address shortcomings, risks. Top heavy company with lifers lacking a clue. Nitpicking on stupid crap rather than focusing on challenges. Unwillingness to accept the consumer is the patient, not the doctor.

      Advice to Management

      Get a clue

    6. Helpful (1)

      "Customer Service position"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at VSP Vision Care full-time

      Pros

      - salary
      - benefits
      - understandable attendance policy

      Cons

      - extremely busy
      - a lot of time consuming job functions when trying to meet stats
      - points take 12 months to fall off attendance record
      - micromanagement

    7. Helpful (1)

      "Good company and culture."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Claims Processor in Rancho Cordova, CA
      Former Employee - Claims Processor in Rancho Cordova, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at VSP Vision Care full-time (More than 5 years)

      Pros

      Good culture, mission, and opportunities for advancement. In the claims department, you have a flexible schedule and are encouraged to work from home.

      Cons

      Agility in bringing innovation and upgrades to systems and processes.
      VSP preaches innovation but don't have the necessary resources to implement continuous quality improvement initiatives and streamlined solutions that will save them money. Also, Customer Care Department can sometimes feel like second class citizens to the other lines of business.

      Advice to Management

      Retain top talent and learn to work with the millennial generation. Intellectual capital is very important! Senior Management in Customer Care treats all employees as expendable not realizing the opportunity cost when talented, hard working employees leave the department or the company all together.

    8. "Solid place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at VSP Vision Care full-time (More than 8 years)

      Pros

      Company cares for its employees and is a pleasant/rewarding place to work overall,

      Cons

      Organization lacks focus and prioritization at times, and moves slowly due to undue executive micromanagement from the IT/HR areas.

    9. "Optical Tech."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Optical Lab Technician in Folsom, CA
      Former Employee - Optical Lab Technician in Folsom, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at VSP Vision Care full-time (Less than a year)

      Pros

      Great colleagues & break room. Opportunities for overtime and cross training welcomed.

      Cons

      Low pay and repetitive. If warehouse or production is not for you, dont bother.

      Advice to Management

      Better training

    10. "Not bad for a call center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Columbus, OH
      Current Employee - Customer Service Representative in Columbus, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at VSP Vision Care full-time (More than a year)

      Pros

      Good pay ...top notch benefits....great staff...lots of food...great work environment

      Cons

      Shift bid sucks...payroll hours are manually submitted by the employee on a timesheet and I don't see why this has not been upgraded with all the technology available today.

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