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VSP Vision Care Reviews
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    VSP Vision Care Reviews

    Updated October 13, 2017
    144 reviews

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    Full-timePart-time
    3.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    VSP Vision Care President Kate Renwick-Espinosa
    Kate Renwick-Espinosa
    22 Ratings

    144 Employee Reviews

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    Pros
    Cons
    More Pros and Cons

    1. "Not bad for a call center"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Columbus, OH
      Current Employee - Customer Service Representative in Columbus, OH
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at VSP Vision Care full-time (More than a year)

      Pros

      Good pay ...top notch benefits....great staff...lots of food...great work environment

      Cons

      Shift bid sucks...payroll hours are manually submitted by the employee on a timesheet and I don't see why this has not been upgraded with all the technology available today.

    2. "Maintenance viewpoint of operations"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Maintenance Technician in Folsom, CA
      Former Employee - Maintenance Technician in Folsom, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at VSP Vision Care (More than a year)

      Pros

      The family feeling between our shift employees was great. Everyone was looking out for each other.

      Cons

      Upper management did not always understand our groups value to the overall benefit of the company.

      Advice to Management

      Listen to all of the employees, regardless of their position for their input to operational activities.

      3. Join the VSP Vision Care team
      See Our Latest Jobs

    3. "No understanding"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at VSP Vision Care full-time

      Pros

      It use to be a fun place for CSR's

      Cons

      They have no sense of what it is to have a family and other's at home to take care of . As far as they see it you work for them 24/7 and anything else that happens in your personal life doesn't matter to them. Nor should it matter to you.

      Advice to Management

      Be Kinder and more understanding to the people who work for you.

    4. "Customer Service Rep"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at VSP Vision Care full-time

      Pros

      Shift differential For later shifts or business needs

      Cons

      Open to late until 11p

      Advice to Management

      none that I need to give

    5. Helpful (2)

      "Ok Job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technician in Lockbourne, OH
      Current Employee - Technician in Lockbourne, OH
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at VSP Vision Care full-time (More than a year)

      Pros

      Health insurance is okay. Not much else to add.

      Cons

      Management has changed and so are the policies. The company is very political and bureaucratic. It’s not about what you know but who you know. The new management has hired their own comrades from previous places of employment.

      People lack discipline and some coworkers seem to not care about what they are doing.

      Advice to Management

      I think management needs to be divided up.

    6. Helpful (2)

      "VSP"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      The benefits package is nice

      Cons

      The salaries are lower than most employers in general area

    7. Helpful (2)

      "Great company, great culture @ Rancho Cordova"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Rancho Cordova, CA
      Former Employee - Anonymous Employee in Rancho Cordova, CA

      I worked at VSP Vision Care (More than a year)

      Pros

      VSP has a highly professional workplace culture that doesn't stifle creativity.

      Cons

      A sense that personal contributions are overlooked - because the org is so large, can be difficult to feel as though you are a part of the team.

      Advice to Management

      Focus on fostering a sense of project ownership among employees

    8. Helpful (1)

      "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at VSP Vision Care full-time

      Pros

      I like that management is open and willing to talk and reach out to staff. Management doesn't make you feel inferior.

      Cons

      Calls are back to back to back to back your whole shift. They want you to check emails through out all the day, you don't get time because of the calls.

      Advice to Management

      Hire more reps so calls are not overwhelming your csr's. Practice what you preach and maybe take calls for a week so you understand how employees feel. Because I have observed many management who refuse to take calls.

    9. "Sr. Software Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Software Engineer in Rancho Cordova, CA
      Current Employee - Senior Software Engineer in Rancho Cordova, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at VSP Vision Care full-time (More than 8 years)

      Pros

      great work environment, nice people, good benefits

      Cons

      lower pay comparatively than some companies

    10. Helpful (2)

      "Not What It Used To Be"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Software Test Engineer in Rancho Cordova, CA
      Current Employee - Software Test Engineer in Rancho Cordova, CA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at VSP Vision Care full-time (More than 10 years)

      Pros

      Very stable company, laid-back work environment, flexible schedule, emphasis on healthy lifestyle

      Cons

      Has lost that "family style" culture that made it one of the 100 Best Companies to Work For, benefits used to be some of the best in the industry but are now just status-quo, emphasis on training is almost completely absent

      Advice to Management

      Take a step back and look at what the company was 10 years ago when it routinely made the list of America's top-100 companies to work for. Stop trying to make VSP just like every other company out there. We are not Google. VSP used to have it's own unique culture.

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