VW Credit Reviews | Glassdoor

VW Credit Reviews

Updated July 30, 2017
61 reviews

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3.1
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VW Credit President and CEO Horst Meima
Horst Meima
6 Ratings

61 Employee Reviews

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Pros
  • Great Benefits, great products and salary (including bonus potential) (in 9 reviews)

  • Good benefits if you can get hired on (in 6 reviews)

Cons
  • Toxic office politics environment (in 5 reviews)

  • lack of communication from management (in 2 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Chicago, IL
    Former Employee - Business Analyst in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at VW Credit full-time (More than 10 years)

    Pros

    Great benefits & pay. Discounted car payment with paid insurance, hard work is acknowledged by direct management but executive level maintains the "German" way of thinking & they don't really care about the individual.

    Cons

    Lots of changes at leadership level. Headcount reductions occurring due to diesel scandal. Strategy changes every year based on which German is in charge.

    Advice to Management

    Invest in those hardworking employees with tenure!


  2. "Herndon (HQ)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at VW Credit full-time

    Pros

    - Some people are friendly/nice
    - Benefits e.g. being able to lease a company car (includes insurance in payments) & tuition reimbursement up to 7k/yr for relevant graduate degrees
    - Being an auto-finance company makes it an unique environment to learn/work
    - Few, but great testimonies from employees who actually love the VW vehicles and its subsidiaries' products. It's not everyday that you get to work with people who really believe in their company and enjoy the things they provide

    Cons

    - Lacks communication between departments (although leadership have addressed this and made efforts to improve)
    - Bonuses are on the small side (at least since diesel issue)
    - Severe lack of training. I have interacted with several colleagues who worked in the company for over a year and still have no idea why a certain assignment is done the way it is or how its completion affects their department's/company's business. Some documents are outdated by 3 years and some managers expect you to just learn as you go rather than properly transitioning you to fulfill your position from the get-go. Some processes for assignments get forgotten completely either because people haven't done them for a long time or the employees who were originally responsible for them left the company and haven't passed on all their duties
    - Not much team culture, seems like everyone does their own thing (except maybe for sales/marketing)
    - Takes forever to get in contact with HR

    Advice to Management

    Be more engaging with your employees. Quit focusing your trainings on qualitative skills and focus more on quantitative skills e.g. skills employees can actually use in their workplace. Fully transition new employees and refresh the concepts of various operations in auto business every year for all employees that want/need it

  3. Helpful (1)

    "This was the most toxic call center experience that I have ever encountered. And that's saying something."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Hillsboro, OR
    Former Employee - Customer Care Representative in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at VW Credit full-time (Less than a year)

    Pros

    Great perks. Modern decor. Appears on the surface to be a great place to work until you get out of the training class.

    Cons

    Outdated systems. Broken processes. Toxic office politics environment. They've completely abdicated their responsibility to train new employees. They have a web based knowledge base that new people are required to reference before asking any questions. Problem is that it is so poorly written that a lot of it doesn't make any sense until you've been there a while. And some of it doesn't make sense at all.

    Other employees are so scared of having high call times, that no one will help each other. It's like a Sales environment without any commission or incentives.

    Advice to Management

    Fix your culture problem. Obsession with metrics is exactly why things like TDI happen. And will continue to manifest until you address the actual issue. All the perks, Wednesday fruit days, Friday potlucks, and contrived team building exercises don't make up for not treating people well.


  4. "Office politics & Indecisiveness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at VW Credit full-time (More than 5 years)

    Pros

    Vacation time and some career development. Free lunches and parties sometimes and the benefits are comparable to other companies.

    Cons

    Favoritism and office politics. Many employees do not say what they really think out of fear of retaliation from management. Management will say they want to hear your feedback, but it is just lip-service unless you're a favorite. HR has little to no control and they are not on your side unless something is unethical then they might have some say.

    The technology is outdated even though it was recently updated and there are many manual processes due to IT's incompetence and the company being budget conscious. MS Excel is used for everything since reporting is close to non- existent.

    Advice to Management

    Many issues are hidden from the executive level Management or the executive level really isn't listening or cares. It is hard to say here. Employees are walking around like zombies because they are overworked and there is little passion or innovation going on because there are so many issues both technical and interpersonal.


  5. "VW Credit - Funding Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at VW Credit full-time

    Pros

    Easy work, repetitive and overtime options

    Cons

    Boring, redundant and monotonous work. No freedom and no trust is given to their employees, everything is monitored and documented.


  6. "I Like Wokring Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at VW Credit full-time

    Pros

    Great Benefits, great products and salary (including bonus potential). Very talented employees and friendly work environment. Good work life balance unless you work in the call center.

    Cons

    Too many lateral career move opportunities and not enough opportunities for advancement.

    Advice to Management

    Consider that the best person to hire for a position, may not have the experience and knowledge on their resume for the position, but they have the skill set and desire to learn something new.

    The company needs more women in upper management.


  7. "Dealer services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at VW Credit full-time

    Pros

    Great team dynamic, positive and efficient team

    Cons

    System challenges and hours of operation

    Advice to Management

    Recognition

  8. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at VW Credit full-time (More than 5 years)

    Pros

    Good vacation time, career opportunities

    Cons

    Favoritism runs deep in management

    Advice to Management

    engage with entry-level employees on a regular basis


  9. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at VW Credit full-time

    Pros

    good benefits, nice people, free food

    Cons

    not enough breaks during the day

    Advice to Management

    listen to your employees


  10. Helpful (3)

    "Lack of communication"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hillsboro, OR
    Former Employee - Anonymous Employee in Hillsboro, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at VW Credit full-time

    Pros

    Constant performance feedback
    Convenient hours
    Good benefits if you can get hired on
    On site gym

    Cons

    It takes a long time to get hired on permanently
    Inflexible time off and attendance policies for contractors
    Lack of communication from supervisors
    Lack of staffing that can make workloads stressful

    Advice to Management

    Give employees a clear goalpost for being hired on full time and don't drag it out for six months or more. Without paid time off or paid benefits it can be very expensive to be a temporary worker and when you add that to a stressful workload it's hard to feel valued.


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