VXI Global Solutions Reviews | Glassdoor

VXI Global Solutions Reviews

Updated May 3, 2017
296 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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VXI Global Solutions CEO Eva Wang
Eva Wang
146 Ratings

296 Employee Reviews

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Pros
  • I see this as a great opportunity for advancement (in 10 reviews)

  • Great if customer service skills are up (in 10 reviews)

Cons
  • Very high school like work environment & the work gets tedious after a while (in 16 reviews)

  • Work/ life balance was challenging (in 6 reviews)

More Pros and Cons

  1. "Whatever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Account Executive in Atlanta, GA
    Current Employee - Customer Account Executive in Atlanta, GA
    No opinion of CEO

    I have been working at VXI Global Solutions full-time (More than a year)

    Pros

    You gain experience in cable, phone and internet service. You get incentives for good scoring

    Cons

    The training should be a little better. The supervisors need to do a little more and not be so rude when agents ask questions

    Advice to Management

    The supervisors need to take calls when the customers request them and they need more training in systems


  2. "AWESOME"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Augusta, GA
    Former Employee - Customer Service Representative in Augusta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at VXI Global Solutions full-time (Less than a year)

    Pros

    Time to get to work

    Cons

    Money was not enough for work done


  3. "WORST PLACE TO WORK - EVER!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Manager in Lubbock, TX
    Former Employee - Former Manager in Lubbock, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at VXI Global Solutions full-time (More than a year)

    Pros

    NO PRO'S ABOUT WORKING HERE!

    Cons

    Terrible pay, terrible leadership (except HR), not a single Operations Manager or Director is in alignment with their Mission Statement or Corporate Values. No honesty or integrity what so ever!

    Advice to Management

    Honestly - TEAR IT DOWN FROM THE TOP AND START OVER!!!


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  5. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Canton, OH
    Former Employee - Anonymous Employee in Canton, OH
    Neutral Outlook
    No opinion of CEO

    I worked at VXI Global Solutions (More than a year)

    Pros

    The customer service and sales experience

    Cons

    It is a revolving door no stability

    Advice to Management

    Do better coachings


  6. "Snapshot of Leading"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Youngstown, OH
    Former Employee - Team Leader in Youngstown, OH

    I worked at VXI Global Solutions full-time (More than a year)

    Pros

    I was able to motivate and impart positive communication to agents and the floor sometimes because of the way the layout of the floor plan allowed. I learn techniques from other mgmt. & personnel on how to interact with my team members when I couldn't figure out a way to reach a particular agent a win-win for training and relationship with agents/ co-workers.

    Cons

    Slow changes, rushed up training @ times.

    Advice to Management

    Continue to work on the Life work Balance to help promote positive working environment. Moving in the right direction.


  7. "Eh..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tucson, AZ
    Current Employee - Anonymous Employee in Tucson, AZ
    Neutral Outlook
    No opinion of CEO

    I have been working at VXI Global Solutions full-time (Less than a year)

    Pros

    I absolutely love my co workers and higher ups...very approachable. The lunch/break rooms are awesome and love the set up. Bonuses and commission sound great but we will see how well that is paid out.

    Cons

    Trainers don't have enough experience and gives conflicting answers constantly. Training is very poor, materials are outdated, and up to date simulations need to be put in place. 10 min paid breaks and 45 min unpaid lunch doesn't quite work well! That needs a little bit of a change. I have heard that some bonuses and commission rules vary CONSTANTLY along with procedures and policies. As far as getting these bonuses, I was advised with info about how high the expectations of employees are.

    Advice to Management

    Specified and obtainable bonuses/commissions need to be addressed! New training systems with interactive, up to date programs need to be put in place. Be cautious of who to promote and for what position and add longer training for them. Set up a system to help employees succeed!


  8. "Very awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Youngstown, OH
    Current Employee - Customer Service Representative in Youngstown, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at VXI Global Solutions full-time (More than 3 years)

    Pros

    Because very flexible with my schedule and management works good when trying to get time off

    Cons

    Parking needs to be better and or more closer to the building where don't need to walk as far

    Advice to Management

    Bonus structure


  9. Helpful (2)

    "Dangerous work place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in College Park, GA
    Current Employee - Account Executive in College Park, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at VXI Global Solutions full-time (Less than a year)

    Pros

    There's nothing great about this company.

    Cons

    Dangerous employees, ghetto atmosphere, and poor management.

    Advice to Management

    Quit and let real qualified mangers do your Job.


  10. "Amazing place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Associate in Youngstown, OH
    Current Employee - Account Associate in Youngstown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VXI Global Solutions full-time (More than 5 years)

    Pros

    Very flexible when comes to schedule, mangers work with you , good environment , nice people , great incentives , been with the company since 2010 love it

    Cons

    Closer parking , so we don't have to walk so far to get to work , maybe look into day care on site

    Advice to Management

    Keep being personable with your team


  11. "A great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Youngstown, OH
    Current Employee - Anonymous Employee in Youngstown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at VXI Global Solutions full-time (More than 3 years)

    Pros

    safe place to work, great people to work with, awesome management, Love all of the improvements to the building, free parking, Part time positions, your opinion matters, career advancement opportunities

    Cons

    a new parking deck would be nice

    Advice to Management

    Keep moving in the right direction!


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