Vacation Resorts International Reviews | Glassdoor

Vacation Resorts International Reviews

7 reviews

Filter

Filter


2.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

Employee Reviews

Sort: Popular Rating Date

  1. "Exchange coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Vacation Resorts International full-time

    Pros

    Great upper leadership. Great system. Great environment in the office.

    Cons

    Workload can be overwhelming with concurrent phone support. Sometimes have to work on phones and paperwork at the same time


  2. "They were great, untill they fired more then half their employees with no notice. The managers there care but that's it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Lake Forest, CA
    Former Employee - Reservations Agent in Lake Forest, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vacation Resorts International full-time (More than a year)

    Pros

    The easy job and laid back people make you happy to go to work everyday. No job really assigned were you have to stress

    Cons

    The inbound phone calls with angry people were the hardest but even that is easy with time. There really isn't anything else bad

    Advice to Management

    Stay good to your employees


  3. "Reservations agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reservations Agent in Brea, CA
    Current Employee - Reservations Agent in Brea, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Vacation Resorts International full-time (More than 5 years)

    Pros

    The company allows you to visit any of its properties at an unbeatable price. Co-workers are friendly and willing to help.

    Cons

    The company is now acquired by ILG and most perks have been abolished. The company is downsizing but new positions are being instilled.

    Advice to Management

    Management has no more control of major decisions, all final outcomes are sent from the investment group and not management.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    The office is in a safe location and is clean and nice.

    Cons

    Reluctant to change "We've always done it that way" .

    Advice to Management

    Open your minds and listen to your employees.


  6. "Polictics run the show"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Ana, CA
    Former Employee - Anonymous Employee in Santa Ana, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Vacation Resorts International full-time (More than 5 years)

    Pros

    In the beginning the company seemed like a big family. Owner very appreciative of all employees. If you were dedicated you could grow.

    Cons

    I worked their for 5 yrs and in the end it was to clicky. Micro managed.

    Advice to Management

    Instead of telling someone they don't do there job correctly, especially after two years of doing it why not tell them what you would like them to improve. Making an employee feel stupid doesn't help them to improve.


  7. Helpful (2)

    "Lack of Professionalism."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Agent in Lake Forest, CA
    Former Employee - Reservation Agent in Lake Forest, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Vacation Resorts International full-time (More than 3 years)

    Pros

    Vacation time/sick time
    Use of resorts for employees
    Good way to gain basic job experience
    Never asked to take home work

    Cons

    Expect to be micro managed here, questioned on every move you make even going to the restroom. At 12 per hr in a call center environment taking 60-100 calls being yelled at by owners all day can make one lose motivation. On top of that the tremendous administrative work load that they do not tell you about in the interview.

    Over worked due to the high employee turn over here from employees quitting or getting fired. once a employee leaves you are responsible for picking up the slack and once you fall behind on your assignments expect to reprimanded.

    There is a tremendous lack of professionalism amongst fellow employees, management and resort general managers.
    There is a weird company culture, if your not in the club or buddies with one of the managers expect to be talked about behind your back in a negative way or worse get you in trouble with HR. The managers are not experienced in managing people and will talk to you like a child. Many expectations are unrealistic with management and resort managers as well, the moment you cant deliver you are treated like you are the worse thing to ever set foot in the place.

    They do occasionally promote from within or have other department openings, but don't expect a significant bump in pay, but almost guaranteed to get more work. Raises are between 1-3% annually if you are able to meet the ridiculous standards the place has put in place.

    Many Rules, seemed like the staff was getting emails on a daily basis from management on new rules put in place, it made for a very difficult working environment. If you are not perfect in your 90 day review period expect to have it extended another 90 days, even if you get sick one day expect to have your probation extended.

    If you do take this job just keep to your self, fly under the radar and stay out of all the employee drama!

    Advice to Management

    Treat people with respect, have professionalism and listen to employees. improve on leadership and company culture, too much negative attitudes around this place.


  8. "Not for everone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservations Agent in Lake Forest, CA
    Former Employee - Reservations Agent in Lake Forest, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Vacation Resorts International full-time (More than a year)

    Pros

    $12.00 p/h and ac building

    Cons

    micro management. unfair environment very unprofessional.

    Advice to Management

    treat your employees right.