Vacations To Go Reviews | Glassdoor

Vacations To Go Reviews

14 reviews

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R Alan Fox
8 Ratings

14 Employee Reviews

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Pros
  • Great travel perks and potential to make good money (in 10 reviews)

  • Travel agents can make a lot of money if they work more than 40 hours a week, no cold calling which is a plus for inside sales (in 10 reviews)

Cons
  • Biggest con is that agents were not set up for success from upper management (in 11 reviews)

  • 100% commission based but even if you make the sale your earnings are never guaranteed (in 10 reviews)

More Pros and Cons

  1. "Hard core sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Hard Core Sales in Houston, TX
    Former Intern - Hard Core Sales in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at Vacations To Go as an intern (Less than a year)

    Pros

    100 percent commission, insurance, low paid base through training. If you can catch on.
    Very fast paced learning required. One week in a half, then you are thrown out to swim with the sharks. If you could make money, it would have been a fun job. They tell you they will coach and train to success but that is not true. You jump in and swim with the sharks you learn it or leave.

    Cons

    Micro managed to success or failure. Felt like I was in high school again.
    They are good to the people that are immediately selling. If you need help they weed you out.
    Mass hiring of 15-20 people in a class and the attrition rate is high. Read between the lines people. The people teaching the class are excellent speakers and great in sales. They can sell Ice to Eskimos!

    Advice to Management

    Remember everyone learns differently.


  2. Helpful (6)

    "Nightmare unless you LOVE inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Consultant in Houston, TX
    Former Employee - Cruise Consultant in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Vacations To Go full-time (More than a year)

    Pros

    No driving required, casual dress, all leads are incoming so no cold calling or pressure to produce leads. If you don't like seeing clients, this is a good gig.

    Cons

    Major control of teams. 'Managers' are really baby-sitters; they do not strategize and motivate, etc. Clock-watchers for dinner break (forced at certain hour), even during slow season when the phones are barely ringing. EXTREMELY exaggerated income potential unless you want to trade your life (I.e. Work 80 hours/week) to potentially make 80+K.

    Advice to Management

    Present the REAL income opportunity -- initially 40-50K max for full time. More than this requires a LOT of extra hours. Also: Keep a tighter reign on abusive upper management; get rid of such types sooner than 10 years!


  3. Helpful (2)

    "Not the worst, but not good either"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Vacations To Go full-time

    Pros

    The best thing about the job was the bonuses. They offered benefits, and were somewhat flexible with work hours. They provided lots of training for the job.

    Cons

    Office culture was extremely petty, with promotions and raises denied or granted as power-plays. Too many rumors of affairs between upper management for company morale to be anything but negative. Not nearly enough vacation days or holidays provided.

    Advice to Management

    You should offer management training to your managers, most of whom get their jobs for being there longer than others or for being friends with upper management instead of for their skill as leaders.


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  5. Helpful (3)

    "Frustrating place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Vacations To Go full-time

    Pros

    Clear mission statement to provide the lowest rates and highest levels of service. Ethical treatment of clients. Even low and middle managers are empowered to make most decisions involving how to solve problems and fix issues for clients. A lot of opportunities for free or severely discounted trips. Opportunities for agents to earn extra vacation days during busy times of year (note- agents are paid straight commission so vacation days are not paid.) With few exceptions (receptionists, accountants, etc.) all managers and executives began as agents so there are definitely opportunities for upward mobility. There are a handful of exception people there- you must find them to survive there though.

    Cons

    Senior and executive management is very spotty and inconsistent in terms of actual competence. Some managers, directors and executives are very good and deserve the respect they command. But others are extremely under-qualified and just...dumb. Actually dumb. Some started shortly after college and were promoted desperately during times of rapid expansion and their skills and abilities are dwarfed by their inexperience and lack of perspective. Inappropriate behavior that borders on, and in some cases defines the worst kind of sexual harassment. I experienced this personally and know several others who did as well. Overall lack of awareness about how management is perceived within the company (especially at the higher levels of management.)

    Advice to Management

    Treat your employees at all levels as you strive to treat your clients. Be better about identifying who the "good ones" are and distinguish them from the rest. Maybe you should listen when you are told repeatedly over years that there is a sexual harassment issue involving management. Stop rewarding people who are incompetent and those who continually defy the rules and continue to make more money than those who are pulling most of the weight. Stop being so vindictive and paranoid. When people move on to other things, it's not a relationship break-up. Grow up.


  6. Helpful (1)

    "Upper Management creates negative work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Houston, TX
    Former Employee - Customer Service Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vacations To Go full-time (More than 5 years)

    Pros

    Great co-workers & vacation perks

    Cons

    Upper Management is not in tune with other employees & is consistently demoralizing

    Advice to Management

    Should provide better compensation & be more appreciative


  7. Helpful (2)

    "Ok for a few, but not a good work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tour Agent in Houston, TX
    Current Employee - Tour Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vacations To Go full-time (More than a year)

    Pros

    Low pressure from management
    Good co-workers
    Huge discounts on trips all over the world
    No cold calling, working only incoming leads

    Cons

    You will not make decent money working only your regular hours. Must work at least 55+ hours a week for decent money. Customer service goals and not obtainable. To earn good money you must neglect customer service and you can not spend time helping people who are not ready to book. 100% commission.
    Takes about 2-3 years to get a decent schedule. Company does not allow you to keep gift cards that the operators send you as an award. Small mistakes can cause big problems and come directly out of your pay.

    Advice to Management

    Make customer service goals more obtainable. A "good" on a survey should not hurt an agent.


  8. Helpful (1)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Very friendly staff. Supervisor is very supportive.

    Cons

    You must work long hours to make good money. This is a commission only job.


  9. Helpful (5)

    "Travel Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent
    Former Employee - Travel Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vacations To Go full-time (More than 3 years)

    Pros

    They train you well, and will teach you everything you need to know about travel (flights, cruises, tours, resorts... etc)
    Friendly travel agents and team managers.
    Good vacation time and a few travel perks here and there.

    Cons

    1) 100% commission so if you don't sell, you make nothing. Sometimes you will have bad weeks/months and that can really effect your pay.
    2) Horrible work days & work hours - If you are a new, do not expect to get your Saturday & Sunday's off for atleast 2-3 years. Your days off at first will be two days in the middle of the week. Also at first, you will be working until late night, sometimes getting home at 9-10 PM.
    3) If you are not there atleast 6 days a week, do not dream of making good money. (The ones that make the most at this company pretty much live there and have no family/social life).
    4) It gets really stressful sometimes and very overwhelming with all your "clients" needs and questions. Not only do you have to kiss behinds sometimes to get sales, you also have to service your bookings with non stop questions, concerns etc that take up time away from selling. Sometimes you work all day on correcting a problem or a mistake.
    5) You get paid NOTHING until your clients pay for their cruise/tour/resort in full (which is most of the time very rare since customers have the option of putting down a deposit and paying in full months later). So for example, if you book a client in January and their final payment due date is not until October, you will get paid NOTHING until October.
    6) If a client cancels their trip after they paid for it and you already cashed your share of their booking's commission, you will then be in debt for that commission amount and will be taken out of your next check (regardless of how much the check will be). Also do not be surprised if your clients call to cancel (happens all the time), especially when a storm or something on the news happens and scares them into staying home.
    7) Alot of the time, the cruise or tour vendor will cancel a specific travel date that your clients may be on for whatever reason they want, then it's your duty to break it to the client and to tell them they wont be traveling on that date, ALSO... you will then have to either cancel their trip and pay back that commission or work to find them another date that will work for them... (STRESSFUL)
    8) If your client for any reason gets upset and talks to a team manager, in order to keep them happy, the team manager will often offer them a "good faith" check (usually $100) out of YOUR COMMISSION without even needing to consult you.
    9) the "Sales Director" used to be a door to door sales man before he started working for VTG, he tries to walk around like he owns the place as if he has some sort of credentials. He will randomly pick on certain agents that he does not like for whatever reason in his power tripped head, and will wait for the next mistake they make to have an excuse to call them up to his office. He definitely does not show leadership with his actions and you would expect more out of your "Sales Director."
    10) The service lot or the newer agent's parking lot is infested with bats that fly around everywhere, it's scary walking to your car at night when there are bats flying and dipping right and left above your head.

    Do yourself a favor and get a job that pays you at least a base salary not a company that pays you only 25% of what they make off of your work.

    Advice to Management

    Hire better "upper management". Team managers for the most part are down to earth decent people who show more leadership and professionalism than someone like the Sales Director who was a door to door sales man and has zero business and management skills and shows zero leadership towards the rest of the company.


  10. "Just OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cruise Agent
    Current Employee - Cruise Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vacations To Go (More than 3 years)

    Pros

    Great money if you work hard and long hours.

    Cons

    Management is and will always be the worst.

    Advice to Management

    Get a clue!


  11. "Good Company, terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Vacation Perks....casual dress, cool co-workers.

    Cons

    Horrible starting hours, 4-1am if you choose not to work Sat/Sund. Company said it would take a year and a half to change schedule. Left after 3 years without any change. Horrible benefits. Your just a number in this company unless you are a top salesman.

    Advice to Management

    Stop overpromising and start delivering!


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