Vacations To Go Reviews | Glassdoor

Vacations To Go Reviews

Updated December 15, 2016
26 reviews

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3.0
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R Alan Fox
10 Ratings

26 Employee Reviews

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Pros
  • Great travel perks and potential to make good money (in 10 reviews)

  • Travel agents can make a lot of money if they work more than 40 hours a week, no cold calling which is a plus for inside sales (in 10 reviews)

Cons
  • Biggest con is that agents were not set up for success from upper management (in 11 reviews)

  • 100% commission based but even if you make the sale your earnings are never guaranteed (in 9 reviews)

More Pros and Cons

  1. "Okay company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Houston, TX
    Former Employee - Sales Representative in Houston, TX

    Pros

    Good schedules, win prizes and trips

    Cons

    Average pay, long hours and no paid vacations.


  2. Helpful (1)

    "Call center sales job, nothing more."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cruise Agent in Houston, TX
    Former Employee - Cruise Agent in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vacations To Go full-time (More than a year)

    Pros

    Casual dress code. Good travel perks. No cold calls. Other employees are friendly and eager to help if needed. Managers are also very helpful.

    Cons

    Money can be made, but you often have to work overtime to achieve desired numbers. VTG measures the number of calls that come in while you are on your off days and vacation time. So the only real way to eliminate the numbers of calls you miss is by coming in.

    The company tends to side with the customer a majority of time. This is easy for them because any money comes out of the employee's bank.

    They measure everything. I'm surprised they didn't measure how often I used the restroom. As a result, I feel the company loses focus of its goals.


  3. Helpful (2)

    "Rocky beginning. But if you can stick it out,great."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Cruise Counselor
    Former Employee - Master Cruise Counselor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vacations To Go full-time (More than a year)

    Pros

    Depending on the team you're assigned to, the people can be the best part of the job. My team usually made a bad day better. Not a hard job,just very detail oriented.

    Cons

    The hours are super tough. No work/life balance at all. Having your weekends taken away AND getting home past 10pm everyday is the worst.
    In order to make any kind of money, expect to be there ALL the time; 40hrs. a week will not cut it.
    I do feel they have some very unreasonable expectations of their agents,which in turns makes for VERY HIGH turnover rate. Seriously, the company hires new agents every month to replace the employees that quit or got fired. Revolving door.
    They really have no loyalty for their agents. I have had money taken out of my pocket just to keep a customer happy,but the issue was not my fault at all. Agents steal from other agents.
    Just know what you're getting yourself into.


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  5. "Resort Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Resort Sales in Houston, TX
    Former Employee - Resort Sales in Houston, TX
    Recommends
    Neutral Outlook

    I worked at Vacations To Go full-time (More than a year)

    Pros

    Beginning of the year you'll make a lot of money.

    Cons

    Second half of the year, you'll struggle to make money.


  6. "Master Cruise Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Master Cruise Counselor in Houston, TX
    Current Employee - Master Cruise Counselor in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Vacations To Go full-time (More than 3 years)

    Pros

    Great travel perks. Great stress-free environment. Many different flexible schedules and tenured agents have a chance to work from home.

    Cons

    New changes to the bonus commission plan that focuses more on customer service than sales. Prior to the bonus commission plan change, all VTG employees were given advance notice of something new to monitor when clients have to call in to customer service. Agents were told not to worry that this merely a test. This new monitoring eventually became part of the bonus commission plan. It basically determines if you are eligible for bonus or not. Biggest con is that agents were not set up for success from upper management. Most were more or less set up for failure.
    Office break areas could be cleaner and there are not a lot of areas for agents to relax and take a break.

    Advice to Management

    Being more upfront of changes that affect agents. Working together with agents more to help them succeed. More agent incentives.


  7. "Cruise Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Straight commission job on your resume looks great for sales

    Cons

    Sweat Shop, not flexible on hours


  8. Helpful (1)

    "It's a job!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Vacations To Go full-time (More than 8 years)

    Pros

    Sales are straight forward. One can make money here. Casual work environment. Chances to win free vacations, must pay for your own airfare.

    Cons

    Management is not the best. You don't need their support to make sales though. Mostly the management is learning as they go.

    Advice to Management

    Not everyone you've put in a leadership position is a leader. You need individuals in leadership positions who are over achievers not just order takers.


  9. Helpful (1)

    "Travel agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    easy job. mon/friday no weekends

    Cons

    company is greedy. Position is full commisionable

    Advice to Management

    terrible management


  10. "Nice company to work for,laid back atmosphere."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits of traveling,no sales goals.

    Cons

    100% commission,so you have to put in a lot of extra hours to make some good money.

    Advice to Management

    Allow new employees to have a base salary as well as commission until they get a good customer base.


  11. "Not Bad Not Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent
    Former Employee - Sales Agent
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Vacations To Go full-time (More than a year)

    Pros

    Relaxed work environment. There are several opportunities win free cruises or at least partially paid cruises. Co-workers are wonderful.

    Cons

    Pay is straight commission and is subject to fluctuations of the season.

    It's not as bad of a con if you speak a foreign language, but most new employees only get odd schedules to work at.

    The truth about working here is that in order to make any reasonable amount of money (and by reasonable I mean $50k+) you have to have your nose to the grindstone 100% of the time, burning the midnight oil on your days you are scheduled to work, and putting in large amounts of time on your days off.

    Advice to Management

    Nothing, management is pretty good.



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