Valley Health (Virginia) Reviews | Glassdoor

Valley Health (Virginia) Reviews

Updated November 9, 2017
53 reviews

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53 Employee Reviews

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Pros
  • Only thing that can be said is it is close to home, because they have our valley tied up there is no where else to work; a monopoly (in 3 reviews)

  • great co-workers, my specific manager is great (in 2 reviews)

Cons
  • Upper management is clueless about day to day happenings (in 6 reviews)

  • Political back stabbing and no room for growth or promotion (in 2 reviews)

More Pros and Cons

  1. "Okay- values and mission don't always match actions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Valley Health (Virginia) full-time

    Pros

    Benefits, locations to choose from

    Cons

    Work environment, communication and consistency

    Advice to Management

    More executive management involvement in front lines. Upper management is out of touch.


  2. "LPN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Practical Nurse
    Current Employee - Licensed Practical Nurse
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Valley Health (Virginia) (More than a year)

    Pros

    Local
    Good coworkers
    PTO is easy to acquire

    Cons

    Frequent Schedule Conflicts
    Favoritism to certain shifts

  3. "RN"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Registered Nurse in Winchester, VA
    Current Employee - Registered Nurse in Winchester, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Valley Health (Virginia) full-time (More than 5 years)

    Pros

    Proximity is close to home

    Cons

    Pay is the worst in Northern VA, the benefits are subpar for a hospital system this large, staffing is continuously short on all floors, attrition rate is high.

    Advice to Management

    You have very dedicated & intelligent employees, reward them with higher pay and a better benefit package.


  4. "AP Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AP Specialist in Winchester, VA
    Current Employee - AP Specialist in Winchester, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Valley Health (Virginia) full-time (More than a year)

    Pros

    Great Teamwork. Flexible. Great Management

    Cons

    Health Insurance could pay better


  5. Helpful (1)

    "If you just want a paycheck and don't want to take pride in your work, this is the place for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Accounts Clerk Insurance Biller in Winchester, VA
    Former Employee - Patient Accounts Clerk Insurance Biller in Winchester, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Valley Health (Virginia) full-time (More than 10 years)

    Pros

    No commute to northern Virginia. Largest employer in the area. Not much micro-managing. Tuition assistance available through the benefit package.

    Cons

    Management turned horrible. Coworkers bickering. High stress volume not from the job, but from the people. Insurance very difficult to deal with. No true open door policy with management. Horrible morale. No one takes pride in their work. No access to anyone knowledgeable. HR misrepresents policies. Majority of demographic is older, white women only and not accepting of outsiders. Huge Con was having to listen to homophobic and racist talk among my coworkers while sitting at their desks, trying to do my job, and prevent my caller from hearing it. Having no voice, after office was restructured, management shifted and there is only one supervisor that is even knowledgeable about anything. However, if you speak to anyone but your own, you get in trouble and spoken to in a horrible way. There is definitely favoritism.

    Advice to Management

    Valley Health CBO used to be a great atmosphere, high morale, filled with knowledge and could boast great numbers. Since Ann Ryder's departure it has slowly turned worse and worse. The restructuring of the business office that happened at the beginning of EPIC was its final demise. There are people in the business office that have left that were very good employees because of this. What remains now is no morale, employees that do not care about the quality of their work (this includes the supervisors excluding one). There is no true open door policy anymore. When an employee does try and raise a concern, or even get more information so they can do their job, the supervisor never has the answer because they don't know it themselves and they don't like conflict, so, no concerns are addressed. When an employee tries to then escalate it up the chain, the issue is just given back to their supervisor and then there is harsh backlash on the employee who is just trying to get information to do their job. You have employees writing off way too much money when the insurance company just needs additional information, or it can be rebilled, and/or a reconsideration sent for payment, but they aren't knowledgeable enough to do any of this and they also don't care to take the time to even try and be. The supervisors have also been made aware of this and even what employees do it on a regular basis, but nothing was done and it's just allowed to continue. Things are so bad in that office, if Medicare did an audit in the wrong place, VH would be in real trouble since the employees (and not just on the Medicare team) are so clueless and lazy for the majority that they are changing CPT procedure codes and removing or altering modifiers if claims error. They are doing this so the claim will go, however the info they are using is not from HIM or certified coders, and nowhere near the procedure or scenario the patient had done. They are doing it to get it off their desk. Supervisors have also been made aware of this, which SHOULD be taken as a very serious issue, but it just continues. Simple appreciation for a hardworking employee doesn't exist anymore and they only get the negative feedback. The employees they do cater to are the ones who are just there for the paycheck. The supervisors REALLY need more training themselves in the insurer specific medical billing that they are the supervisors over, how can they be supervisors over a product and lead/instruct a group when they don't know anything about it and couldn't do the job themselves? They also need management training and to held accountable. An employee should not be at the point where they feel it is useless to even try talking to them about a valid concern because either nothing will be done about it, or they will just be berated for having an opinion. Employees should also be able to escalate concerns after speaking with their supervisor if they feel they need to without backlash for doing so. This all creates an environment of employees not wanting to care, not doing their best to bring in as much money as quickly as possible, and etc.


  6. Helpful (1)

    "Don't Care about employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Clerk in Winchester, VA
    Current Employee - Billing Clerk in Winchester, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Valley Health (Virginia) full-time (More than 3 years)

    Pros

    My section is at least flexible on start and end times, that is about the only real pro that I can think of for working for this horrible place.

    Cons

    There are so very many. They are a hospital and yet they have some of the worst health insurance, so they can save more money for the higher ups I suppose.
    They give a "whooping" 2% discount to employees that use their services, while other hospital systems in the surrounding area treat their employees for free.
    They do NOT pay for holidays. They expect you to use your vacation/sick time to pay for it yourself.
    They do NOT care about your home life, nor your stress. You are given more than one job to complete within your 40 hours and if you go even 1 minute over that time you get reprimanded, and yet if you don't get that work done you also get reprimanded.
    If you have missed the allotted 2 days in 6 months that you're allowed for sick time, and something happens such as an accident that even puts you in the hospital, expect them to have written you up when you get out of the hospital. This actually happened to a coworker of mine.

    Advice to Management

    Start caring about your employees, give them things instead of sucking the life and health out of them. The way things are now is why the turnover is so high, and why most people will only work hard enough to not get fired and no more.


  7. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It's one of the few employers in the area. There are a fair amount of friendly locals. Unfortunately most are focused on family, church and not so much on health care.

    Cons

    Egotistical and insecure management. Time is spent drug testing the wrong people. There is a need to clear out the old managers and the ego obsessed.

    Advice to Management

    Obsession with revenue is not a management style it's called addiction

  8. "Life enrichment director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Life Enrichment Director in Billings, MT
    Current Employee - Life Enrichment Director in Billings, MT

    I have been working at Valley Health (Virginia) full-time (More than 10 years)

    Pros

    Working with seniors and veterans campaigning and fundraising for veteran events. Positive outgoing loved to wot with people

    Cons

    Corporate office getting too involved and not knowing the residents well enough to make those calls

    Advice to Management

    Ask for resume


  9. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Supervisor in Woodstock, VA
    Current Employee - Nurse Supervisor in Woodstock, VA
    Recommends
    Positive Outlook

    I have been working at Valley Health (Virginia) full-time (More than 10 years)

    Pros

    A great place to grow and build your skills.

    Cons

    There is a limited ability for upward mobility.

    Advice to Management

    None


  10. "CNA floatpool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Nursing Assistant in Front Royal, VA
    Former Employee - Certified Nursing Assistant in Front Royal, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Valley Health (Virginia) full-time (More than 8 years)

    Pros

    Schedule, 12 hour shifts,commute, vacation, nice team work

    Cons

    Help community with paying bills.

    Advice to Management

    No advice at this time.


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