Value Pawn & Jewelry Reviews | Glassdoor

Value Pawn & Jewelry Reviews

Updated January 18, 2019
47 reviews

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Mark Kuchenrither
15 Ratings

Employee Reviews

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  1. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy to move up, company prefers two promote from within.

    Cons

    Limited overtime few paid holidays.


  2. "DONT RECOMMENDABLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Fort Lauderdale, FL
    Former Employee - Team Leader in Fort Lauderdale, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    401k. Some co-workers(old ones) maybe discount if approved or mg don’t raise praise

    Cons

    They work you to death. Ask & demands but no tools or help to employees. They don’t train ppl properly. They skip ppl that work for years in the business & in the company to give the highest positions someone outside without experience & make the old employees training them for a position they have knowledge & at the end keep doing more jobs that you was supposed to be hire for.They freeze your paid. They will pay accordingly to who they like. Why I said that. Because you got employees that don’t do anything was getting pay over 14 & the one busting working pay them 10. Only Manager received big yearly bonus not team leaders, even you do their job & half the job they don’t know what to do. The bonuses a lot of time you really don’t get it, if the store hit numbers but they paid OT or the light bill go up, guess what you don’t get no bonus’s. They denied constantly vacation. They jump u from stores without asking even if one hr away. They lie to customer about they loans & item including selling them fake name brand or wrong sizing of diamonds to get more money. They get rob constantly. No safety . So many things is horrible. Very desorganice. You can’t count on HR either. They said they keep things cover. BS everyone knows about it. IM GLAD I QUIT

    Advice to Management

    LISTEN TO THE ONES IN FRONT OF THE BATTLE. STOP THE GREEDY. STOP LYING TO CUSTOMERS. FOR A BIG COMPANY IS A SHAME DONT HAVE PROPER TRAINING. DO THE RIGHT THING THATS WHY YOU GET SO MANY LAWSUITS. GET PROPER SECURITY. YOU LOST THE GOOD CREW & GOING TO KEEP LOOSING EMPLOYEES. WHY DONT YOU GUS COME DOWN & WORK FOR MORE THEN 2 MONTHS AT THE STORE, SEE FOR YOURSELF OR A FAM MEMBER.

  3. "No family life, they do not value people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    401k, paid holidays, decent discount, medical insurance

    Cons

    Get robbed constantly with absolutely no security measures, long hours with no breaks, unrealistic expectations, a get it done we don't care mentality, constantly adding more to your expectations but not given the proper time to do it.

    Advice to Management

    Care more about what your employees are saying, give people the proper tools and time to get your expectations met, remember where you came from and care about your employees.


  4. "Enjoyed the job, but not management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Pawnbroker in Leesburg, FL
    Former Employee - Pawnbroker in Leesburg, FL
    Doesn't Recommend

    I worked at Value Pawn & Jewelry full-time (Less than a year)

    Pros

    Co - workers are nice fun atmosphere. 20 % discount. Lots of overtime. The assistant manager is more empathetic and does a lot more then the manager. She should be the manager .

    Cons

    Be ready for long hours with no breaks and if really busy no lunch. Manager doesn't respond when you call or text your left in the wind when you ask something. And if you get a response it will be days later.

    Advice to Management

    Learn to respond to your employees when your called or texted. Better communication. Learn to take responsibility for your wrong doing and don't place your mistakes on your employee to make yourself look good.


  5. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Neutral Outlook
    Disapproves of CEO

    I have been working at Value Pawn & Jewelry full-time (More than 5 years)

    Pros

    Pay is decent compared to other jobs

    Cons

    To much control from upper management they don’t let you just do your job but control everything and are never consistent

    Advice to Management

    Let the employees be pawn brokers and not be so controlling


  6. Helpful (1)

    "A company that treats its customers better than employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Firearms Department Manager in West Palm Beach, FL
    Former Employee - Firearms Department Manager in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time (Less than a year)

    Pros

    -Fast pace sales environment
    -Decent pay

    Cons

    -No Part-Time, Only 40 hours a week with two days off.
    -Takes advantage of customers and employees
    -Counts layaway's as getting paid twice so makes profits look better.
    -Sells Firearms to unfit customers against direction of employees.
    -

    Advice to Management

    Treat your employees better so then you'll actually have a reason to be surprised when they put in their two weeks.


  7. Helpful (3)

    "Does not reward performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    Challenging Place to work, no day is the same

    Cons

    Does not reward performance, does not support operations level, payroll cuts and low pay to team members constantly a problem.

    Advice to Management

    If you like working 6 day work weeks and 60+ hours a week and don't want to see your family, this is the job for you.

  8. "Certified Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time

    Pros

    Make good money and Meet A lot of People

    Cons

    High stress, constantly sick , management is a joke , and no growth in the company

    Advice to Management

    Know your team worth .


  9. Helpful (1)

    "This company will fail if it doesn't change its ways!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Value Pawn & Jewelry full-time

    Pros

    It's a job, which permits one to pay some of one's bills.

    Cons

    They are too numerous to list. Chief among them, however, is the lack of opportunity available to long-term, hard working employees. This company, for some reason known only to its "management," prefers to hire from the outside. For example, future store managers are frequently hired from other industries, and have NO experience in pawn, while highly capable lead pawnbrokers languish in the wings waiting for their chance at promotion. A new "store manager in training" was recently hired. You mean to tell me that out of all the lead pawnbrokers, people who have worked here for YEARS, not one of them is able to be trained for a management position? What is going on here?

    Another con: discriminatory hiring practices. The company prefers to hire individuals of the same ethnic background of the majority of its customers. The courts have repeatedly ruled that this is discriminatory, except when public safety (e.g. policing) is involved. Ethnicity is NOT a legal criterion for hiring.

    And another: age discrimination. The vast majority of new hires are young, and are perhaps perceived as being more tractable (read: they are less aware of their rights in the workplace), as well as being cheaper since they live with mom and dad.

    No overtime. If you're stuck late at work, your hours will be cut later in the week.

    Extremely poor work-life balance, with a constantly-changing schedule that eliminates any possibility of planning doctor's appointments, home repairs, etc.

    Advice to Management

    We had to fill out an "anonymous" employee survey a few months back, which the executive branch of EZCorp apparently takes very seriously! In my own informal survey, I could not find a single co-worker who said anything positive about their employment here. Ignore your employees at your peril.


  10. "Will work you to death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    Advancement for hard work. Benefits. Competitive pay for Assist Man and Store Man

    Cons

    Will work you to death. No support, sink or swim. The most egotistical group of upper management ever met. Inventory specialist for region biggest thief ever met.

    Advice to Management

    Get your sexism under control. Pay women the same as men. Support your staff, don't just throw people in the water.