Value Pawn & Jewelry Reviews | Glassdoor

Value Pawn & Jewelry Reviews

Updated October 2, 2018
46 reviews

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2.2
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Mark Kuchenrither
15 Ratings

46 Employee Reviews

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  1. "Great company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy to move up, company prefers two promote from within.

    Cons

    Limited overtime few paid holidays.


  2. "Enjoyed the job, but not management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Pawnbroker in Leesburg, FL
    Former Employee - Pawnbroker in Leesburg, FL
    Doesn't Recommend

    I worked at Value Pawn & Jewelry full-time (Less than a year)

    Pros

    Co - workers are nice fun atmosphere. 20 % discount. Lots of overtime. The assistant manager is more empathetic and does a lot more then the manager. She should be the manager .

    Cons

    Be ready for long hours with no breaks and if really busy no lunch. Manager doesn't respond when you call or text your left in the wind when you ask something. And if you get a response it will be days later.

    Advice to Management

    Learn to respond to your employees when your called or texted. Better communication. Learn to take responsibility for your wrong doing and don't place your mistakes on your employee to make yourself look good.

  3. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Neutral Outlook
    Disapproves of CEO

    I have been working at Value Pawn & Jewelry full-time (More than 5 years)

    Pros

    Pay is decent compared to other jobs

    Cons

    To much control from upper management they don’t let you just do your job but control everything and are never consistent

    Advice to Management

    Let the employees be pawn brokers and not be so controlling


  4. Helpful (1)

    "A company that treats its customers better than employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Firearms Department Manager in West Palm Beach, FL
    Former Employee - Firearms Department Manager in West Palm Beach, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time (Less than a year)

    Pros

    -Fast pace sales environment
    -Decent pay

    Cons

    -No Part-Time, Only 40 hours a week with two days off.
    -Takes advantage of customers and employees
    -Counts layaway's as getting paid twice so makes profits look better.
    -Sells Firearms to unfit customers against direction of employees.
    -

    Advice to Management

    Treat your employees better so then you'll actually have a reason to be surprised when they put in their two weeks.


  5. Helpful (2)

    "Does not reward performance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Austin, TX
    Former Employee - Store Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    Challenging Place to work, no day is the same

    Cons

    Does not reward performance, does not support operations level, payroll cuts and low pay to team members constantly a problem.

    Advice to Management

    If you like working 6 day work weeks and 60+ hours a week and don't want to see your family, this is the job for you.


  6. "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Florida, FL
    Former Employee - Anonymous Employee in South Florida, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Value Pawn & Jewelry full-time

    Pros

    Some co workers & meet ppl

    Cons

    Work you to death, don’t keep they word, NO commission is a lie, no money increase & double you the work, they barely approve time off or vacation. They are very disrespectful to employees. They do not care about customer, they lie to them often. They greedy the upper management. Employees sell up to 15,000 or more in a month, they don’t even get a thank you. They close probably 3 or 4 holiday out of the year. You don’t have family time it really sad. They want to make you work extra & not paid. No communication. No training available. It really disgusting how they treat employees, I wonder how this ppl sleep at night. Oh wait I know the money in their pockets, that employees at the counter don’t get. If they like you they promoted you even if you don’t know what you doing. They will terminate you for calling of even if you have proof of the reason. They will actually call your dr to see if you go to the app bcz you call off or put pto(I myself saw it). Is discusting. Please do not, I repeat do not believe this company. A lot of ppl are leaving the company. Do not work for them. HR don’t protect you either, HR go for the company it self not benefits the employee at all. There’s no grow at all. Benefits is expensive. Health insurance can be up to $300 per paycheck (family). Don’t work here Don’t

    Advice to Management

    Know how to treat employees...stop lien to your customer & they merchandise. Stop reaping them off too. Stop been greedy. Oh never mind you guys don’t read this & wont care. So whatever I see this company collapsing in many ways.


  7. "Certified Pawnbroker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time

    Pros

    Make good money and Meet A lot of People

    Cons

    High stress, constantly sick , management is a joke , and no growth in the company

    Advice to Management

    Know your team worth .

  8. Helpful (1)

    "This company will fail if it doesn't change its ways!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Value Pawn & Jewelry full-time

    Pros

    It's a job, which permits one to pay some of one's bills.

    Cons

    They are too numerous to list. Chief among them, however, is the lack of opportunity available to long-term, hard working employees. This company, for some reason known only to its "management," prefers to hire from the outside. For example, future store managers are frequently hired from other industries, and have NO experience in pawn, while highly capable lead pawnbrokers languish in the wings waiting for their chance at promotion. A new "store manager in training" was recently hired. You mean to tell me that out of all the lead pawnbrokers, people who have worked here for YEARS, not one of them is able to be trained for a management position? What is going on here?

    Another con: discriminatory hiring practices. The company prefers to hire individuals of the same ethnic background of the majority of its customers. The courts have repeatedly ruled that this is discriminatory, except when public safety (e.g. policing) is involved. Ethnicity is NOT a legal criterion for hiring.

    And another: age discrimination. The vast majority of new hires are young, and are perhaps perceived as being more tractable (read: they are less aware of their rights in the workplace), as well as being cheaper since they live with mom and dad.

    No overtime. If you're stuck late at work, your hours will be cut later in the week.

    Extremely poor work-life balance, with a constantly-changing schedule that eliminates any possibility of planning doctor's appointments, home repairs, etc.

    Advice to Management

    We had to fill out an "anonymous" employee survey a few months back, which the executive branch of EZCorp apparently takes very seriously! In my own informal survey, I could not find a single co-worker who said anything positive about their employment here. Ignore your employees at your peril.


  9. "Will work you to death"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Value Pawn & Jewelry full-time (More than 8 years)

    Pros

    Advancement for hard work. Benefits. Competitive pay for Assist Man and Store Man

    Cons

    Will work you to death. No support, sink or swim. The most egotistical group of upper management ever met. Inventory specialist for region biggest thief ever met.

    Advice to Management

    Get your sexism under control. Pay women the same as men. Support your staff, don't just throw people in the water.


  10. "Pawn Broker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pawn Broker in Tavares, FL
    Current Employee - Pawn Broker in Tavares, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Value Pawn & Jewelry full-time (More than a year)

    Pros

    Learning about anything and everything.

    Cons

    No balance.
    No room for advancement.
    Bad management
    Standing for 10+ hrs daily
    Horrendous training situations
    Time off is impossible
    Entitled customers
    Will be taken advantage of
    Stressful mentally and physically


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