ValueOptions Reviews | Glassdoor

ValueOptions Reviews

Updated August 12, 2017
130 reviews

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2.3
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Timothy Murphy
11 Ratings

130 Employee Reviews

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Pros
Cons
  • Average pay, not enough team input on application specs, outdated work environment (in 11 reviews)

  • Most people working in Customer Service are always looking for another job (in 7 reviews)

More Pros and Cons

  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at ValueOptions full-time (More than 10 years)

    Pros

    Positive team environment. Great culture.

    Cons

    The team environment .......................

    Advice to Management

    Keep communicating with all levels of the organization


  2. Helpful (2)

    "Treat your employees like they value they have other options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TRIAGE COORDINATOR in Arlington, VA
    Former Employee - TRIAGE COORDINATOR in Arlington, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ValueOptions full-time (More than a year)

    Pros

    Pay and good people to work with who are willing to do a shift swap

    Cons

    Occurance system due to hospital emergencies even weather emergencies still count as an absence only company i know of like that, not flexible with schedules, high turnover, only focused on contract and not their employees

    Advice to Management

    Learn more about work/life balance which is ironic since it is an employee assistance program for service members and their spouses. Do not use people as numbers to try and retain the Military OneSource contract they will see that you as a company do not care about the people just the financials and recognition the contract provided.

  3. Helpful (2)

    "How to lose a billion dollar contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Triage Consultant in Bellevue, WA
    Former Employee - Triage Consultant in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ValueOptions full-time (Less than a year)

    Pros

    Your immediate supervisors are essentially in the same boat as you. They can be very supportive when they aren't taking orders from the higher ups.

    Cons

    When they do promote, triage consultants that remained tethered to their phones are expected to pick up the slack for the loss of manpower and receive no thanks for doing so. Rather, you are blamed for the volume of unanswered calls. Want to go to your friend's birthday after work? Well, better take the whole afternoon off, lest you get stuck well past your shift ends doing documentation for a crisis call. The work life balance here stinks.

    Advice to Management

    Come to work on a snow day if you expect others to do so or plan on docking people who don't wish to put their lives at risk.


  4. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ValueOptions full-time (More than 8 years)

    Pros

    Work hours, vacation time. location

    Cons

    Training there is none. Training is sitting beside someone for a few day and expect to know the complete job. Salary very low. No one to stand up for the employee. A bunch of Hype about team work and helping their employee. Poor company to work for. Managers are a joke. The more you do- The more they want you to do- Less pay they are willing to pay.

    Advice to Management

    Get real training for employees, Stop telling other employees the performances of their co -workers. Don't say that a employee can come to you with questions and then say they are not doing their job and ask too many questions. Stop picking and showing favors


  5. "Strong company values, great people to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people.
    Local leadership that really cares about their people.
    Accessible leadership

    Cons

    Compensation.
    LImited development opportunities without clinical background

    Advice to Management

    Invest in people financially.


  6. Helpful (1)

    "Care manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ValueOptions full-time

    Pros

    The salary is not bad.

    Cons

    Stressful. Disorganized. Poor management. Political


  7. "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend

    Pros

    Salary OK, comfortable physical work environment.

    Cons

    From the point of view of highest management, the managers are always right (even when they are not). There's nowhere to complain or get justice if you are treated unfairly by a manager. IN other words, sub-management employees are not valued very much.

  8. Helpful (6)

    "Plan an Escape Route"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Relations/Claims Customer Service Representative I in Latham, NY
    Former Employee - Provider Relations/Claims Customer Service Representative I in Latham, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ValueOptions full-time (Less than a year)

    Pros

    not too many worth missing this place over for a single second

    Cons

    My experience working at a customer service agent in the Provider Services department in the call center was just such a stressful nightmare and so horrible that I wouldn't even recommend it to my worst enemy. I don't think I could ever dislike someone so much that I would suggest that he or she take on employment at this dismal disaster of a workplace. The truth it, that as time goes on, you will only understand how that much more how terrible it really was the longer you have been away from it and happily working in a place where you get treated with respect and dignity like an actual human being instead of a mindless drone with just a name and a number. My wish is that anyone currently employed here who is miserable also gets the same opportunity to move on to greener pastures and becoming much happier for it.
    However, working at this particular call center( at the time of my tenure it was still VO but merging with Beacon and from what other reviews have told me, nothing has changed much for the better) might be up your ally if you would actually enjoy having to show up to what I would say is the 21st century version of a sweat shop where are treated like a slave. In such a negative work environment, there is NO freedom as someone is always looking over your shoulder and monitoring every move you make every minute of the day from the second you punch in. During your shift which seems like endless hours of drudgery, you are expected to keep with an insane onslaught of calls that come one after another all day without being allowed to catch your breath. The breaks you did get are cut down to the bare minimum that this company can get away also allowing very minimal time to actually be able to relax. And Heaven help you if you are a little as one minute late returning from your break because you can expect to be pounced on by quality control center. Also, you can get spoken to for using the restroom one too many times without announcing it to management and quality control as well which is ridiculous. It seems like this department seems to believe that carrying out such excessive micromanagement is the only :effective way to run a company, as they will not hesitate to get on your back about any petty little mistake when it all honesty the majority of errors made are due to the bare bones training you get and then having little to no support on the phones once you are tossed out in the line of fire with very little direction. If that wasn't frustrating enough, whenever you do need to ask a question, be prepared to be brushed off indefinitely causing you to have no choice but to place a customer on hold while you wait for someone to decide to help you and then get reprimanded for the average handle time being too long. The so called elite group of supervisors you report to for the most part put out this condescending, annoyed attitude to you if you ask a question or make a innocent mistake and pretty much hang out gossiping amongst themselves acting like the so called popular clique in high school who think they are too good to acknowledge the lowly employees beneath them, the same ones who are always under the gun to be work horses for them to meet their impossibly high standards, which is never appreciated worth a darn. As if all of this wasn't intolerable enough, there was constantly mandatory overtime that was implemented indefinitely with no signs or promise of it every coming to an end. That's also when this place became that much more inflexible and anal about time off then they were already. It was so ridiculous that you felt you had no choice but to use a sick day just to be able to keep a doctor's appointment that you gave notice of at least several weeks in advance, but you still get threatened with disciplinary action for using unscheduled time off. It is clear that the concept of a healthy work/life balance at no place at the call center at VO/BHO no matter how much they try to convince you otherwise when you are first brought on. It should come as no surprise why so many call center employees start actively job hunting after a short time and rarely stay for all that long. I want to say that out of my training class of 15 or 16, after I left only about 5 other employees were still there at the time I resigned, so once you do the math its easy to see how abnormally high the turnover rate is. Most employees like myself figure out fairly quickly that all this job is good for is earning a paycheck to keep you afloat while looking for something else and picking up some skills or experience that may assist you in landing a new job opportunity, and then once you get that chance, get the heck out of Dodge as fast as possible!

    Advice to Management

    what difference does it make? they will not listen and therefore nothing will change


  9. Helpful (1)

    "look elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ValueOptions full-time

    Pros

    great mission, decent benefis, friendly coworkers

    Cons

    very little appreciation for employees, lack of promotions, disgruntled employees, its aa about the numbers

    Advice to Management

    be honest with employees rather than leading them on with false promises


  10. Helpful (5)

    "RUN!!!!! Unless you are homeless do not even consider it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Services Representative in Latham, NY
    Former Employee - Provider Services Representative in Latham, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ValueOptions (Less than a year)

    Pros

    There are quite literally none

    Cons

    EVERYTHING!!!!
    Dept I worked in was a disaster. They expected you to know how to do everything, but would help you with nothing. They had a phone line that you could supposedly call for help, BUT no one ever answered it!!! The supervisors were always busy talking to eachother and acted like they were better than you. So did management in offices who ALWAYS kept their doors shut, and when they did come out would not look at or say hello to anyone. Total elitists who apparently are unaware that they too are working at a call center and NOT Wall St. SMH. They are beyond paranoid of everyone. Your basically under surveillance from the time you clock in till when you leave. Their extremely insecure. They would make the reps takes messages from the customers to make it look like we were meeting out numbers and then never call people back!!! Then they would call screaming about that.
    Customers of this place hated it just as much. They were constantly complaining about how long they had to wait, how people hung up on them. Obviously management has no idea what their doing. They take responsibility for nothing, they blame the reps for everything.
    Oh yeah- If that isn't all enough you were on permanent overtime. Thats right permanent. They would say that they were implementing over time hours and make you work 1 extra hour per day, then never revoke it. It would remain in place week after week after month after month. Nobody stays, virtually everyone quits. EXTREMELY high turnover for all of these reason and then some.
    Yes you had generous time off BUT if you can't use it what good is it? They NEVER approved it, so you had to call in to get a day off. Then they would reprimand you for taking and unscheduled day off. I have to think that even WALMART or McDonalds is better than this DUMP.
    You had to ask, yes ask, to go to the bathroom. They wanted to monitor you every minute of the day. Its like being in bondage. Most people working in Customer Service are always looking for another job. Oh yes and pay is terrible. Unless you consider $13/hr good. Unless you are basically homeless, don't even consider it. I could not get out of there fast enough!!!

    Advice to Management

    Clean house. Clearly this department is a total disaster. Supervisors and Managers are clueless, they are not business people. They talk down to the staff and there is no accountability. In the business world , the people responsible for running this into the ground should be held accountable and terminated. Mgmt is clueless and corrupt.


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