Vanguard Reviews in Malvern, PA | Glassdoor

Vanguard Malvern Reviews

Updated January 9, 2018
523 reviews

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Malvern, PA

3.2
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Vanguard CEO Tim Buckley
Tim Buckley
2 Ratings

523 Employee Reviews

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Pros
  • Work life balance, excellent benefits (in 328 reviews)

  • Great benefits, many options for what you could do because the company is so large (in 216 reviews)

Cons
  • Also there is a high turnover rate because it is more of a call center position once you get through training (in 140 reviews)

  • Pay is lower then the average but it is a trade off for the work life/balance (in 49 reviews)

More Pros and Cons

  1. Helpful (2)

    "Corporate culture of deceit, manipulation, and dishonesty has replaced old days of glory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Administrator in Malvern, PA
    Current Employee - Brokerage Administrator in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Largest mutual fund company in the world, incredible mission, founder, and clientele

    Cons

    Corporate culture of deceit, manipulation, and dishonesty has replaced old days of glory

    Advice to Management

    Read 60 books a year and find your true north, gear up for a long journey as servant, inspirational, and transformational leadership is not currently within reach.


  2. Helpful (13)

    "Vanguard doesn't reward loyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Decent 401k program, but then again they are putting the money in Vanguard investments so really it helps the company's bottom line.

    Cons

    Vanguard used to appreciate loyalty in the days of founder Bogle but since the days of Brennan and McNabe loyalty is not recipricted. Age and loyalty to the company work against you. I've worked with the company over 20 years and have several technical certifications, but that doesn't translate to increased salary with Vanguard. In fact they look for excuses to pay less or push you out if you're close to or over 50.

    Advice to Management

    Grow a pair and treat employees with respect. Pay employees what they're worth.

  3. "Specialist -HR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Former Employee - Anonymous Employee in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 5 years)

    Pros

    Great flexibility, stability, career development opportunity and longevity!

    Cons

    Career development opportunities although many are for learning , there are few for certain career paths.


  4. Helpful (10)

    "A Political Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Systems Manager in Malvern, PA
    Former Employee - Information Systems Manager in Malvern, PA
    Doesn't Recommend
    Approves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Stable company from a financial perspective

    Cons

    Middle management politics
    Over the top political correctness
    HR looks for reasons
    Unfair employee performance management process

    Advice to Management

    Try taking a small business approach to the treatment of the employees. Be more upfront and genuine.


  5. "Overall a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Nice people, good benefits package.

    Cons

    Management constantly wanting to implement changes even when things are going well.


  6. "Get onboard with Vanguard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Malvern, PA
    Current Employee - IT Project Manager in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (Less than a year)

    Pros

    Work/Life Balance, Decent benefits, Culture

    Cons

    Calibration Standards for performance reviews.

    Advice to Management

    TBD


  7. Helpful (6)

    "Bad taste in my mouth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Malvern, PA
    Current Employee - Client Service Representative in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    If you can actually tough it out a few years you do get a good amount of vacation time.

    Cons

    If you are on the phones your days are long, depressing and stressful. This company used to be a great place to work until they changed our partnership ship which affected tenured reps trying to provide for their family just to save a few bucks. They also made several thousand people non-exempt employees. Which means no more year end bonus. The raise we get every year when it's review time? On average a very sad 1.5%. Does not even come close to meeting the cost of living. The place has become nothing but one giant metric. Customers don't come first, metrics do. In the old days, if you wanted to be a Flagship Representative you had to have experience and tenure within the company. Now they are taking kids fresh out of school with no experience or at best someone who just started the company 9 months ago. Think about this for a minute. The average phone rep is around 24 years old. That means that they were 14 when the market crashed in 2008. Do you really think that a multi millionaire investor would feel good knowing the person they were talking to was in 8th or 9th grade when the market crashed? How could they possibly relate to any of the investors? They can no longer retain tenured reps or even management. I would not recommend this place to anyone. I use to enjoy finance and helping clients but honestly, they broke me emotionally and physically. All they care about is lowering the expense ratio of their funds which affects the employees financially.

    Advice to Management

    Pay the employees more. Stop lowering the expense ratio of your funds and actually increase it. People wonder why customer service has dropped dramatically these past few years. If the most a crew member can expect is a 1.5 percent merit increase where is the incentive for them to go above and beyond or even care.

  8. Helpful (2)

    "Developer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Malvern, PA
    Former Employee - Anonymous Employee in Malvern, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at Vanguard full-time (More than 5 years)

    Pros

    Great 401k,
    Benefits,
    work life balance,
    Competitive salary,
    Partnership

    Cons

    Extremely political,
    Unfair workplace,
    Little room for career advancement outside leadership programs,
    Little opportunity to join leadership programs,
    Management needs to be more aware of their teams are doing so they don't have to rely on second hand information for reviews

    Advice to Management

    My advice to management is to treat all employees fairly by giving everyone the same opportunities for advancement. Many employees get the leadership training necessary to advance that other employees don't get and don't have access to. To keep talent at the company management needs to give the same promotion opportunities to everyone.


  9. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Investment Professional in Malvern, PA
    Current Employee - Investment Professional in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Company Mission, Great Benefits, Retirement Savings, Support with Continuing Education, Career Opportunities, Senior Management, Strong Culture, Work & Life Balance

    Cons

    It’s a huge company, so you have to deal with the bureaucracy. Good coffee would go a long way with the crew.


  10. Helpful (2)

    "Decent place to work (Entry Level)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Entry Level Software Developer in Malvern, PA
    Former Employee - Entry Level Software Developer in Malvern, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Vanguard full-time (More than a year)

    Pros

    benefits, fun team activities, salary for entry level, and friendly co-workers, flexible hours

    Cons

    not good job on-boarding new team members, some incompetent co-workers, need more competent project managers, only care about the bottom-line on projects and not caring about developers efforts

    Advice to Management

    need more competent managers who are versatile in business and technology and not just business, better on-boarding team members


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