Vanguard Reviews in Malvern, PA | Glassdoor

Vanguard Malvern Reviews

Updated May 24, 2017
480 reviews

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Malvern, PA

3.2
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Vanguard Chairman and CEO William McNabb
William McNabb
281 Ratings

480 Employee Reviews

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Pros
Cons
  • Also there is a high turnover rate because it is more of a call center position once you get through training (in 125 reviews)

  • Pay is lower then the average but it is a trade off for the work life/balance (in 46 reviews)

More Pros and Cons

  1. "Great Career Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Started entry level and was able to quickly work my way up the corporate ladder. Love the opportunity to work in a number of different groups/departments. The company is so big that you can have completely different careers at Vanguard-if you decide to switch from finance to marketing to client facing, you can make it happen. LOTS of benefits, I definitely get more paid time off then any of my friends at other companies, tuition assistance is incredibly helpful (no student loans needed for grad school!), many professional development programs, strong collaborative culture and Vanguard University is an on site training facility that anyone can leverage. They also have several on site gyms and a health center which are really convenient.

    Cons

    Salary's are a bit lower but it's worth it to have the benefits and supportive management teams. The entry level positions are phone rep roles and not very exciting - but that is common for many entry level jobs anywhere. It's a good way to get a foot in the door and then move to another role within the company.

    Advice to Management

    Don't lose the Vanguard culture, it's one of the best things about the company. Continue to encourage the acceptance of working remotely. Increase tuition assistance if possible.


  2. Helpful (19)

    "Good for a resume builder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Consultant in Malvern, PA
    Former Employee - Investment Consultant in Malvern, PA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Vanguard full-time (More than 3 years)

    Pros

    Solid company, excellent job security, good retirement plan benefits. Good resume builder. Company offers decent perks like on campus gym membership.

    Cons

    Vanguard is a giant cube farm at it's best. They are so high on themselves they can't see outside their own Vanguard bubble. Wages are pitifully below market averages. The company is riddled with middle management that for the most part add zero value to their departments but rather only care about pushing the Vanguard Kool Aid in the interest of self promotion. Age discrimination and reverse race discrimination is painfully obvious. I have seen first hand very qualified white men later in the careers continue to get passed over for promotions in favor of young minorities or young females that possess half the talent and experience. They preach "equality" in the workplace but do not practice it. And no, I am not one of those that got passed over nor am I an older white man. In fact I got promoted twice in a relatively short period of time at vanguard. However, the overall experience was lousy. They really do not care about the employees but rather they are more concerned about their image as a corporate do gooder. I would never recommend working at this company other than entry level to gain some industry work experience.

    Advice to Management

    Trim some of the management fat and pay your other employees better. Take more feedback from your crew who are on the front lines. Promote employees based on merit, not age, race or gender.


  3. Helpful (18)

    "It is a cult"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Editor in Malvern, PA
    Former Employee - Video Editor in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Nice people, good benefits. Just be be careful how many bosses you have. It gets crazy. They rotate constantly. Some are good, some have no clue.

    Cons

    It is a cult. Nearly forced to donate time and money or be shunned. Low pay and they cut partnetship to nothing and after 15 years walked me off the property for complaining about a review that was unjust. Going to all contractors.

    Advice to Management

    Take care of your tenured people, they are your assets. You have many people in wrong positions. A masters degree means nothing if you have no street sense.


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  5. Helpful (5)

    "Make Vanguard Your Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Jack Bogle's great work-ethic still permeates Vanguard (Lower costs!, Stay the Course!). The focus is on doing what is best for the investor. I work in IT. We say all the time "Secure the Vanguard", protecting the Vanguard investor and Vanguard's reputation is job one! My favorite *Pros* are the generous mid-year bonus known as "Partnership", an amount equaling 10% of your salary contributed to your retirement plan, and support in getting certifications such as CISSP. I love Bill McNabb as CEO. Bill McNabb shares so much of Jack Bogle's and Jack Brennan's ethic while still being his own guy. Google for some podcast interviews that Bill McNabb has given, you will see what I mean.

    Cons

    Vanguard does allow working remotely but most teams are limited to one day a week with a very few teams having two days a week as the standard. I would love to see a culture of "Work from Anywhere" with two or more days the expectation not the exception. It does seem to be true that the folks that make the best power point presentations are favored for leadership promotions versus those who really seem to understand emergent technologies. I know many "Dennis B." caliber technologists just waiting for their chance to shine.

    Advice to Management

    Please encourage more "Work from Anywhere". Promote into tech leadership roles (not necessarily people leadership roles) more of your IT people who really understand emergent technologies.


  6. "Account Transition Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Transition Specialist in Malvern, PA
    Former Employee - Account Transition Specialist in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (Less than a year)

    Pros

    Great work/life balance
    You can go up to anyone in the company and they willing to help you with any questions. Very easy to network
    Great training for Series certifications

    Cons

    Pay is lower then the average but it is a trade off for the work life/balance
    Training is way to long for NON-certification topics. Way to much time on friendly games and presentations on financial products


  7. "Solid company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Technology Manager in Malvern, PA
    Former Employee - Business Technology Manager in Malvern, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Work life balance is decent with occasional busy periods, good benefits, good people.

    Cons

    Pay typically lower than similar companies in similar positions, upper management can be clubby, internal hiring process takes a long time.


  8. Helpful (5)

    "Poor Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrator in Malvern, PA
    Current Employee - Administrator in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Good 401k plan, ok pay, paid time off, benefits. However, these benefits have gotten progressively worse since I started at the company. One pro that keeps getting repeated is the mission, but keep in mind that the low cost for clients comes out of the lower level workers' salaries. Management still gets bonuses in the millions of dollars.

    Cons

    Very few career opportunities that aren't a variation on the same entry-level phone job. Management likes to claim that's career pathing, but its pretty apparently that there is little room for growth outside of call center jobs.

    Advice to Management

    Listen to your crew, come up with better opportunities, fire low performers - they exist at all levels but there's plenty hiding in management.


  9. "The good outweighs the bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Mission-driven company. Employees are committed to the vision. Vanguard leadership recognizes that there is room for improvement, and they're working on it.

    Cons

    Consensus-driven, hierarchical decision making means things move slowly. Path to "Principal" is not clear, and leadership leaves it that way purposefully. Compensation is based upon industry "average" for that position.

    Advice to Management

    Average salaries means you get average talent coming in, and average performance while here.


  10. Helpful (2)

    "A unique, mission driven company that puts investors first."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Malvern, PA
    Former Employee - Manager in Malvern, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    The mission and structure has driven recent unprecedented growth. Good pay, good benefits (excellent 401), and good work life balance. They hire from within so there's opportunity to advance and move between divisions. Wake up everyday knowing you work for the good guys who unequivocally exist to generate wealth for their mutual fund/etf shareholders.

    Cons

    Senior leadership has been slow to embrace the reality that engaged employees with good leaders drive long term success. Too many leaders are robotic and lack empathy/compassion and self awareness. There has been improvements since boomers began to retire (may not be correlated). They seem committed now to being a great place to work but one can tell there is still some internal struggle and too many leftovers from a bygone error. Also there hasn't been enough investment in technology. The answer was to add headcount. People got stuck in jobs they didn't like for too long and they didn't have the talent to advance.


  11. Helpful (13)

    "Would Not Recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corrective Coding/Account Corrections -Title IS Processing in Malvern, PA
    Current Employee - Corrective Coding/Account Corrections -Title IS Processing in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vanguard full-time (More than a year)

    Pros

    Health insurance, open to moving to other areas within the company

    Cons

    Treated like a number. Performance measures are to be 100% perfect all the time, at a inhuman rate. Cannot clock in and out 1 minute off (literally). No job flexibility. Strict hours. No overtime. Minimal pay. $36K per year starting pay- 200% below poverty level for a family of 3 with 1 income. Constantly berated. Unrealistic expectations. The company is more concerned with how much you "process" than the participants they serve. People have literally said that and it was agreed that was best practice. I was literally told I care too much when I have a positive people first attitude. Once we were told when are busy we can't get breakfast down the hall. We are not allowed to talk. No sunlight. Constantly told to work faster and "produce more", even when 100% green across the board. This is a financial factory- do not work here.

    Advice to Management

    Departments should not be required to give data metrics based upon "productivity". It causes people to do sloppy work to show they're fast (or close items out when they should be open-further delaying participant needs). Promote a client and participant first attitude instead. It is a culture of uncaring except for making oneself "look good" for numbers. We are treated like numbers and discouraged from caring about participants, clients, good quality work or supporting peers (or making lasting developments). Instead we are told to work as fast as we can and not look up from our screens and that the above is discouraged. I am disappointed with the lack of core values. Softphone is unnessary and between that and data metrics causes incredible stress & anxiety (car accidents on the way to work, heart attacks, unhealthy behaviors). The 100% perfect mentality is inhumane. Save on wellness by encouraging a healthy work environment instead of a high pressure factory of production with little emphasis on caring, helping (actually discouraged), and pay that we can support our families on. Most people have two jobs and Master's Degrees and barely can afford basic needs.


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