Vanguard Reviews in Phoenix, AZ | Glassdoor

Vanguard Phoenix Reviews

Updated September 19, 2017
315 reviews

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Phoenix, AZ Area

315 Employee Reviews

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Pros
  • Work life balance, excellent benefits (in 309 reviews)

  • Vanguard is a great company to work for and they offer great benefits (in 202 reviews)

Cons
  • Also there is a high turnover rate because it is more of a call center position once you get through training (in 131 reviews)

  • Pay is lower then the average but it is a trade off for the work life/balance (in 47 reviews)

More Pros and Cons

  1. Helpful (15)

    "No opportunities for advancement. The company underpays."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Associate in Scottsdale, AZ
    Former Employee - Process Associate in Scottsdale, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanguard full-time (More than 3 years)

    Pros

    Great benefits
    Great working environment
    Great people
    Rarely expected to work over time.

    Cons

    Low pay
    Lack of opportunities for advancement
    Employees are treated like expendable pieces of machinery

    Advice to Management

    Raise salaries, abolish the VADP program. Get back to what made you great in the first place: Keeping your employees happy. This include paying them a wage that, at the very least, keeps up with inflation.


  2. Helpful (11)

    "Politics Rule Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Vanguard full-time (More than a year)

    Pros

    -Nice Coworkers
    -Free Parking
    -Solid 401s
    -Younger Faces

    Cons

    -Intense micromanagement
    -Limited Career Path
    -Below Average Pay
    -Controlled Time off and breaks

    Advice to Management

    -

  3. Helpful (28)

    "The Ship is Sinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Plan Specialist in Scottsdale, AZ
    Former Employee - Retirement Plan Specialist in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Vanguard full-time (More than 3 years)

    Pros

    As others have said, a GREAT resume builder. It can be tough getting your foot in the door in the securities industry, and Vanguard is just low-paying enough that it doesn't attract all that many people. If you can afford the record-breaking lows in terms of industry compensation, stick out a year for your licenses and book it.

    Lots of folks will list this as a 'con,' but Vanguard's culture really does come off as inclusive, friendly, and caring. The company promotes this happy, feel-good kinda hugbox that pushes even the most curmudgeonly people into being supportive and affable. Benefits are top-notch, and a good deal of your co-workers are going to be kind and thoughtful. Really lovely people were working at the Scottsdale location when I worked there. This includes some of the management, too; some of the team leaders are absolute assets to the company.

    The operational issues with Vanguard are so glaring it is incredibly easy to convince my clients with assets in Vanguard to defect.

    The investment products and funds Vanguard has to offer are some of the industry's best. John Bogle is an absolute genius. McNabb's kind of a twerp.

    Cons

    Compensation is pitiful. Recognition of work of any caliber is hard to come by. Employees who are top performers get their name published in an e-bulletin board (and maybe even a Harkins movie pass for two!). Employees who are poor performers/just plain incompetent are kept on payroll.
    All employees are kept in the dark.

    There are managers and associates in literally every department who have absolutely no goddamn idea what they're doing, even after years of being in that department. It would be incredible if it weren't so sad.

    Advice to Management

    Full disclosure here: I believe Vanguard is an amazing company, and its accomplishments are incredible. I really wanted to keep working with it and see it grow, hopefully one day watch my own suggestions and systems contribute to its success.
    That being said, let your associates grow. Make the ladder more obvious and provide more incentive to climb that ladder.


  4. "Great benefits & overall culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investment Administrator in Scottsdale, AZ
    Former Employee - Investment Administrator in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    They have great benefits and decent salary.

    Cons

    The political structure can be cumbersome.


  5. Helpful (3)

    "Great mission and great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 10 years)

    Pros

    Since its founding, Vanguard has held true to a simple mission, to take a stand for all investors, to treat them fairly, and to give them the best chance at investment success. I joined after six years of consulting, thinking I would be here for only a couple of years before moving on to bigger and better things. 16 years later and I am still here, working along >15k other friends who are equally passionate about making a difference and doing so with the highest ethics and character.

    Cons

    We are a very rational workforce, and data is critical in ensuring we are on track to achieving our objectives. At times, our "left brained" approach can overshadow the emotional nature necessary to create a highly engaging environment.

    Advice to Management

    Continue to lean into our core purpose, and continue the momentum built towards achieving our aspiration of being the best place to work on the planet.


  6. Helpful (2)

    "Promotions are difficult"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Participant Services Representative in Scottsdale, AZ
    Former Employee - Participant Services Representative in Scottsdale, AZ

    I worked at Vanguard full-time (More than 3 years)

    Pros

    benefits are really good here

    Cons

    phone calls are grueling and never ending


  7. Helpful (13)

    "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Former Employee - Client Relationship Specialist in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vanguard (More than a year)

    Pros

    37.5 Hour work week, free lunches when busy, 401k, affordable health coverage, genuine people, paid series 7/63 training

    Cons

    Repetitive/stressful call environment
    Lunches reduced without your say for busy times
    Asked to put in feedback for the company but never saw a return/improvement
    Timed bathroom breaks
    Micro managed
    Uninformed management

    Advice to Management

    Keep your word and listen to the front line's advice. Do NOT do pilot programs for trainings unless material has been thoroughly reviewed. INFORM employees they're a part of a pilot and give them a CHOICE.

  8. Helpful (14)

    "Don't stay for too long"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retirement Plannng Counselor in Scottsdale, AZ
    Former Employee - Retirement Plannng Counselor in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Vanguard full-time (More than 10 years)

    Pros

    Decent pay, great benefits, and favorable work / life balance until you're pushed out

    Cons

    Retaliation
    Lack of professional courtesy
    Need to seek legal counsel to have fictitious U-5 statements amended
    Favoritism
    Inept middle-management
    'cult-like' culture
    false perception of promoting a diverse workplace

    Advice to Management

    Stop creating hostile work environments to push out long-term crewmembers in their 40s, who are nearing qualifying for retiree medical benefits to add to executive bonuses.

    Stop retaliating.

    Value and reward your tenured and experienced crew for dedicated service in the interest of shareholders.

    Focus less than 100% on pricing and more on honest institutional sales practices, rather than providing service promises that cannot be delivered.


  9. Helpful (1)

    "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Representative in Phoenix, AZ
    Former Employee - Phone Representative in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than a year)

    Pros

    Health benefits are better than most companies. Great overtime opportunities for phone and email employees.

    Cons

    Rigid hours. Management does not include employees on decision making.

    Advice to Management

    Include employees more.


  10. "Good company, great co workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retirement Specialist in Phoenix, AZ
    Current Employee - Retirement Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time (Less than a year)

    Pros

    I enjoy the vanguard atmosphere, you don't have to push sales and you still get to help the clients. My coworkers are great as well

    Cons

    Because it is a virtual company, it requires a lot of time on the phones. Working in an inbound call center can get tiring and repetitive


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