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Vanguard

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Vanguard

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Vanguard Reviews

Updated Mar 23, 2023

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Found 4,672 of over 5K reviews
3.7
66% Recommend to a Friend
Vanguard CEO Tim Buckley
68% Approve of CEO

Found 4,663 of over 5K reviews

3.7
66%
Recommend to a Friend
68%
Approve of CEO
Vanguard CEO Tim Buckley
Tim Buckley
1,387 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "Low pay and they cut partnetship to nothing and after 15 years walked me off the property for complaining about a review that was unjust.(in 422 reviews)
  • "too much management and micro managing.(in 235 reviews)
  • "The only downside is the low salary and it is harder to move up the ladder.(in 203 reviews)
  • "Managers have no choice but to drink the koolaid and play along or they are gone.(in 130 reviews)
  • "At times there is a disconnect between upper management and mid to senior level views.(in 59 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Vanguard and is not affected by filters.

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  1. 5.0
    Current Employee, more than 1 year

    Great place to work, if you're on the right team

    Mar 23, 2023 - Application Engineer III in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Team is great, everyone is nice and supportive. - Good pay (at least for me, i know some folks are underpaid), <3 yrs of exp at ~140k base, been here about 1.5 years, make sure you start with a high ceiling. - - Insane benefits

    Cons

    None so far, have enjoyed my time here.

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  2. 3.0
    Former Employee

    Great company stressful position

    Mar 22, 2023 - Senior Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Company has great leadership. The leaders I had will work with you as much as the can as long as you communicate frustrations and areas of difficulty. Additional training was always offered. Some of the colleagues were all for the team work mentality, which made working for this company great. also the pay was very well.

    Cons

    Back to back elevated calls. Lots of people just pass the calls on to the next rep to deal with. The position is remote so as soon as you clock out you have to deal with your family after taking a TON of calls that you’re expected to de-elevate your self. It isn’t fair to them to greet someone who has had to take ownership of a call that another representative slacked on to provide all the needed information. Most of the licensed representatives lack taking ownership of the calls they are literally paid to handle. Know room for growth or leadership even with the experience.

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  4. 5.0
    Current Employee

    Customer experience

    Mar 22, 2023 - Customer Service in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Loved working here. It was a great experience

    Cons

    There were no complaints of hated nothing

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  5. 3.0
    Former Employee

    Good start

    Mar 22, 2023 - Client Service Representative in Scottsdale, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good place to star your career in finance

    Cons

    Big company now a lot of movement or impact

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  6. 5.0
    Current Employee

    1

    Mar 22, 2023 - Owner 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    good company , good benefits, thats all

    Cons

    no upward movement, call center if you like that

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  7. 5.0
    Current Employee, more than 5 years

    Great

    Mar 22, 2023 - Analyst in Melbourne
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company, Best culture value

    Cons

    Could Pay a bit more.

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  8. 4.0
    Current Employee

    Overall enjoy working here

    Mar 21, 2023 - Software Engineer in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good total comp, friendly coworkers.

    Cons

    Occasionally some confusion and miscommunication, base pay isn’t amazing.

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  9. 3.0
    Former Employee

    Okay

    Mar 20, 2023 - Operations Associate in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Pto and benefits and insurance

    Cons

    Salary, campus, and work life balance

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  10. 2.0
    Current Employee, more than 3 years

    Hostile to Remote Work

    Mar 20, 2023 - Applications Engineer II in Malvern, PA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    stability in a rough economy. Decent onsite facilities, since we're being forced to come in.

    Cons

    Management is being incredibly stubborn about RTO, disregarding any input from workers. Getting promoted is a matter of marketing and politics- just doing your job generally isn't enough. Diversity is surface-level. As an LGBTQ person, the resource groups for us seem primarily to exist as recruitment tools for internal promotions. I am looking for somewhere to advocate for us.

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  11. 3.0
    Current Employee, more than 3 years

    Crew burnout and lack of DEI in leadership.

    Mar 18, 2023 -  in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    normal crew level are friendly and supportive some talented crew have been hired in recent times really supportive colleagues hybrid roles, more beneficial and flexible than most in the industry

    Cons

    ELT unable to take accountability everything is on excel, leadership fear technology lack of funding for technology you have to be a "yes person" to progress. leadership repremend challengers. burnout is an ongoing theme of crew high turnover in some areas, due to poor leadership the firm is at risk of homogeneous boards, and leadership Diversity, Equity, and Inclusion are just buzz words

    Continue reading
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Viewing 1 - 10 of 4,663 Reviews
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Vanguard Reviews FAQs

Vanguard has an overall rating of 3.7 out of 5, based on over 5,091 reviews left anonymously by employees. 66% of employees would recommend working at Vanguard to a friend and 61% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Vanguard employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Vanguard. This rating has improved by 3% over the last 12 months.

66% of Vanguard employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Vanguard 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Vanguard to be coworkers, career development, benefits and the cons to be senior leadership, culture, management.

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Vanguard

234 days ago

Company News
Vanguard is proud to announce the first winner of the DIME (Diversity Investment Management Engagement) Vanguard Scholarship, Anaya Joshi, who will be attending the University of Cincinnati. “I am very humbled and honored to be a recipient of the Vanguard Scholarship Award. With this funding, I will study marketing and finance at the University of Cincinnati. Thank you DIME and Vanguard for giving me this incredible opportunity!” Vanguard crew attended the inaugural DIME PROGRAM Awards in New York, celebrating 11 students who have completed four DIME semesters across their junior and senior years in high school. The DIME program is dedicated to helping the investment industry build a future pipeline of talented minority investment professionals. #InclusionatVanguard #LifeatVanguard
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Glassdoor has 5,091 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.