Vanguard Reviews | Glassdoor

Vanguard Reviews

Updated October 19, 2017
1,766 reviews

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1,766 Employee Reviews

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Pros
  • Work life balance, excellent benefits (in 314 reviews)

  • Vanguard is a great company to work for and they offer great benefits (in 205 reviews)

Cons
  • Also there is a high turnover rate because it is more of a call center position once you get through training (in 132 reviews)

  • Pay is lower then the average but it is a trade off for the work life/balance (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good Benefits, Not-so-good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vanguard full-time

    Pros

    18 PTO days off, plus the opportunity to "buy" 5 more, great retirement benefits,

    Cons

    must be in job for 1 year before being able to apply for another, which means you potentially miss opportunities, entry level role is essentially a call center gig

    Advice to Management

    more honest with what the role entails, more flexibility in upward movement


  2. Helpful (9)

    "Retail & FFS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fund Financial Analyst in Malvern, PA
    Current Employee - Fund Financial Analyst in Malvern, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Vanguard full-time (More than 5 years)

    Pros

    Work life balance in retail, opportunities to move between groups, company will pay for CFA, CFP, 7, 63, 24 etc., PTO, 401k matching. Retail - walk out the door at 37.5 hours and get a daily lunch
    FFS- opportunity to take control of your team and role and make changes very quickly. Infinite project opportunities. Major exposure to the investment side without the same background requirements as many other big institutions. FFS is mostly hourly so the OT pays off.
    Major opportunity for promotion in FFS as all teams are inter-connected. Easy to be noticed for hard work. TIJ waiver is not unheard of.

    Cons

    Retail - you really are at the whim of your manager. Your year end merit raises are based on 'calibrations,' which are the mgmt teams basically fighting it out amongst each other to get raises for their crew. You're really out of luck if you have a cruddy mgr there. Additionally you are ranked each year (Distinguished, fully successfully, on track, further development needed). They have to give someone an FDN each year. If you are that someone, you can basically say goodbye to ever elevating your career at Vanguard.
    Change is slow and requires 15 supervisors and 12 meetings. Crew are not able to run with ideas for change- everything is taken over by mgmt team. Projects have to be "given" to crew so very hard to obtain project experience.

    FFS is its own special beast. FFS is a group of highly analytical hyper engaged crew who really care about the work they do. FFS crew cannot leave until the work is done, so nobody is a stranger to 10+ hour days with breaks only to sprint to the restroom and back. Lunch is an uncommon (if not unheard of) luxury. The daily life of an analyst on most teams is filled with intra-day deliverables that result in high stress environments for hours on end. It is not for the weak minded.
    I work easily 5x as hard as I did in retail but we get dirt merit raises. Fully successful sat in the 2-3% range last year in FFS and it went over 5% in Flagship.
    FFS has a huge VADP problem. As the crew are highly driven, knowledgeable,and analytical, there is intense frustration regarding the continuous hiring of 22y.o. VADP grads with zero finance or investments background & no work or leadership experience. FFS analysts have to be independent and self driven, and VADP mgrs really just get in the way of work. Crew spend more time teaching their mgmt and coaching their bosses through issues than should be acceptable considering everyone's already working 50 hour weeks. Promote within!

    Advice to Management

    Stop overpaying Advice and Flagship all the time. Clients come for the low cost funds- pay your hard working FFS crew! There wouldn't be as many millionaires flying into VG if FFS crew didn't do their jobs so well and work so hard.
    Eliminate VADP in FFS all together. We work too hard to have to baby our supervisors.

  3. "Senior manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Provides employees with a variety of growth opportunities

    Cons

    I don't have any feedback


  4. "Data Reconciliation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vanguard full-time

    Pros

    Great culture, friendly coworkers and thriving environments

    Cons

    low pay compared to financial industry, but great benefits.


  5. Helpful (9)

    "Dishonest Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Vanguard full-time

    Pros

    You are paid for overtime

    Cons

    They mislead me as to how much time the position was going to be spent on the phone. During interviews they said about half the day was on the phone with the other half spent on projects. It was 100% answering customer service calls with virtually no opportunities to get off the phone or increase you business acumen.

    Advice to Management

    Be more honest during the interview process.


  6. Helpful (3)

    "Select Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Vanguard full-time

    Pros

    Great Benefits - PTO, Health Care, option for Overtime (Time and a half)
    Get to help educate people on their investments, and help them make better investment decisions
    Great Stepping stool into the Investment Industry. Great experience with investments. I see this as a Great Stepping Stool job right out of college.

    Cons

    Call Center - They are often understaffed and extremely busy. Half of the year there is a constant que for clients which often got out of control (1 hour or more)
    Very difficult to move up in the company. I've seen many extremely qualified employees denied positions multiple times to the point where they are forced to look elsewhere for work because of how difficult it can be to move up.

    Advice to Management

    Focus more on hiring within Vanguard, than hiring outside Vanguard. Many dedicated Vanguard employees, who are extremely qualified, have left because of the difficulty of moving up.

    GET RID OF STAR STORIES as the entire basis of your interview process. Utilize more of your resources to determine the quality of your hiring candidates - current managers, listening to phone calls. You have so many resources that can help you see the qualifications of those you are interviewing. Instead you rely heavily on their ability to tell a story, rather than perform their job.


  7. Helpful (5)

    "Desktop Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Malvern, PA
    Former Employee - IT Specialist in Malvern, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vanguard full-time (More than 8 years)

    Pros

    People, Health Care, Location, Stability, Environment

    Cons

    HR, Corporate Culture, Management, Internal promotion, Compensation

    Advice to Management

    Improve HR practices and standards.
    Investigate crew complaints if they fear they are being targeted by their direct manager.

  8. Helpful (1)

    "Great opportunities if you can make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at Vanguard full-time (More than a year)

    Pros

    Benefits and work life balance are excellent. High amounts of PTO from the get go and even higher if you stay. Very comfortable working environment to work and middle to lower management is committed to helping you succeed.

    Cons

    Entry level positions can be monotonous and very mentally draining. Metrics for crew can compete with providing the best service for clients and upper management does not always understand the hurdles faced by front line crew. Rigid in terms of salary growth, work time flexibility and mobility. Very few exceptions are made and performance is not always rewarded or recognized in a meaningful way. Crew often have to rely on connections more than their job performance.

    Advice to Management

    Listen to front line crew and try to be more agile when confronting hurdles in the business environment.


  9. Helpful (11)

    "Brokerage Investment Professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vanguard full-time

    Pros

    Coworkers are the only good part

    Cons

    The most micro-managed company ever. Expect you to be a robot and take 50 calls a day. Horrible supervisor that tried to bully you out of the company, didn't care about your success or helping you move up. Pay sucks, job sucks

    Advice to Management

    Give more responsibilities than being tied to your phone


  10. Helpful (7)

    "Financial Advisor Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive
    Current Employee - Sales Executive
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Vanguard full-time (More than 3 years)

    Pros

    Reputation of firm is excellent.

    Cons

    Too many changes taking place for employees. Vanguard does not understand how it competes with advisors.

    Advice to Management

    Be careful how you change compensation to include flawed data. Things are going well, why upset your employees? You're distracting your sales force. Someone just left and at least 8 others, across channels, have a foot out the door depending on how you change things. The people set to leave are your best sales people. They will go to firms with better transparency and more upside. You already changed the frequency of pay to 6 months, up from 3 months. The industry standard is monthly. Greater frequency motivates sales professionals. Looking back, I would not have joined Vanguard had I known you were moving to semi annual compensation and integrating data that is flawed into the compensation plan. I do not recommend skilled sales professionals join our firm as a result.


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