Venmo Reviews | Glassdoor

Venmo Reviews

Updated June 28, 2018
38 reviews

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38 Employee Reviews

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  1. "Great job, loved it."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Venmo full-time

    Pros

    Startup environment, fun people, hardworking

    Cons

    No downtime, constant go go go


  2. Helpful (6)

    "Awesome place to work, awful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Chicago, IL
    Current Employee - Customer Support Representative in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Venmo full-time (Less than a year)

    Pros

    Passionate, interesting, creative people working there in support as reps and as leads. Learned a lot from my lead. When I started I came from an unrelated field with no tech experience. Very modern and creative office with a cool vibe. A lot of benefits in the Chicago office - reimbursement of CTA, free lunch/breakfast daily, free kombucha, coffee, cold brew, fully stocked bar with beers on tap, fun office environment (a lot of times we played beer pong or flip cup on Fridays). Company parties and holiday parties are always at a great place. Pay is generous for the starting roles - significantly more than you'd be paid at any other entry level support role.

    Cons

    Upper management in the support office in Chicago...period. Little to no support provided to support reps and middle management - yet high expectations. There was such a large gap between the support reps and leads and upper management that it made working there unbearable. Things were always changing but never properly communicated, which created confusion and chaos. Each of the high level managers at Venmo has demonstrated glaring red flags for why they don't belong in people management. None of them are particularly skilled with managing people. Employees are afraid to speak up because upper management can be vindictive or respond to serious concerns with dismissal or vague and empty claims to address the issue. The issues are almost never addressed the way they should be, until the entire company speaks up and demands change (which did happen at one point). Upper management demands very specific numbers and results from support leads, but hilariously enough, they don't know much about the product themselves. As an example, when each of these managers were asked to do a "day of phones" or a "day of emails" for fun, they sat by all of the support reps. We watched them do our job. One manager wasn't sure how to take notes after a phone call and save them, or how to add a tag to categorize the call - they had to ask a rep. The irony was this same manager was insisting the support reps summarize and take notes after a phone call in 1.5 minutes or less. They were also demanding 10 calls per hour, yet not one of the managers was able to produce that while acting as a customer support rep. To me, if you're in a management position, you should know the product and processes like the back of your hand. If you are demanding specific results from your team, you should be able to deliver those same results. I do want to note that there is a very high level manager above the upper managers who is a wonderful, sincere and professional person. No one ever had a bad word to say (that I ever heard) and they are respected in the office. Unfortunately, they were not as directly involved in Venmo's day to day and we were directed to go to the managers who worked on our side.

    Advice to Management

    Do an overhaul and hire high level supervisors who know how to manage people.

    Listen to your employees when they report concerns. Do something. Don't dismiss it or put a bandaid on it by giving the team treats to show "appreciation". $2 ice cream bars only go so far, and we see through it. Listen. Be sincere and transparent. Make the team feel like they are well supported and valued with actions rather than empty promises and lack of communication.

  3. "Run FAST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Venmo (More than a year)

    Pros

    The pros is that they feed you, and start you off with great pay, but that's about it!

    Cons

    I have never left a bad reveiw about a company, and sadly I have to do so. The downside to working with this company is that no one knows that their doing. Not even upper management! I was employed as a Customer Support Representative, and often we were forced to figure out things on our own because no none knew where or how to fix anything. Also, the system broke down at leasst five to seven times during the week. Everything goes haywire often, because the systems in place currently aren't effective.

    Advice to Management

    My advice to management would be to learn the industry before you take on a role to teach it. You can't teach someone something that you are being taught yourself. Your agents shouldn't be more knowledgeable than you are!


  4. Helpful (1)

    "Great place to work - requires upwards management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Venmo full-time

    Pros

    You own your own path. There aren't many restrictions on work hours / time off if you're getting your work done. PayPal is a great employer.

    Cons

    Management can feel absent at times.
    You can get pulled into fires on a somewhat regular basis.


  5. Helpful (3)

    "Need to write this in order to access other features of glassdoor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    Pros

    Great perks, catered lunches, company parties + a progressive work place where tolerance is prized. However Venmo support has mostly become a chaotic call center

    Cons

    You need to have a thick skin and endurance to handle customer support inquiries

    Advice to Management

    It seems like everyone is doing their best, however management comes off as unorganized, sloppy, and ineffective.


  6. Helpful (2)

    "Great product. Toxic management team running the business and company culture into the ground. Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in New York, NY
    Current Employee - Product Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Venmo full-time (More than 3 years)

    Pros

    - The teams on the ground are great, passionate and fun to work with. Morale is dwindling, but people want the product to succeed.
    - The product has been very fun to work on and the user base loves Venmo.
    - PayPal compensation is industry average, but the stability and perks are good.

    Cons

    - Management team is horrendous... dysfunctional, has no vision for the business, arrogant, and running it into the ground. While Venmo has had a number of bad heads of engineering, product, GMs, etc... the current regime is the absolute worst group of “leaders” this company has been exposed to. As long as they are leading the company, stay far far away. They are toxic.
    - A true lack of vision... PayPal wants Venmo to be PayPal 2.0. And there are 27 different opinions inside Venmo of what it should be. There is no alignment on where the business or product is headed, or criteria to determine which projects get prioritized. This lack of clarity and guidance causes an enormous amount of dysfunction.
    - Optimizing for PayPal’s quarterly earnings... Venmo is a growth business, but is managed like a publicly traded 20+ year old software company. Budgeting processes, business goals, project prioritization, everything is built to optimize PayPal’s quarterly earnings results. It has led to an incredibly reactionary type of management and churn, and has destroyed morale on the teams.

    Advice to Management

    Replace the mgmt team with one that is experienced and passionate about the product ASAP. Give Venmo some autonomy to grow, or spin it off from PayPal inc. The current structure is unsustainable, and unfair to users, employees and shareholders who are expecting great things from Venmo.


  7. Helpful (5)

    "uninspiring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Venmo full-time (Less than a year)

    Pros

    -Free lunch
    -Great coworkers
    -Flexible with vacation and work from home time

    Cons

    -No internal advancement to leadership positions
    -Overall team morale dwindling
    -Limited resources
    -Often seems like Venmo is "playing" business instead of running a cohesive, organized business operation.

    Advice to Management

    -diversify senior leadership
    -stop being reactionary. innovate, don't blindly follow PayPal's path. plan new initiative better

  8. Helpful (14)

    "Emotionally Draining"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in New York, NY
    Current Employee - Software Engineer in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Venmo full-time (More than a year)

    Pros

    Good people, good benefits, flexible company, constantly trying to iterate and improve

    Cons

    Zero diversity and little experience in leadership
    Management/leadership continue to fail their teams time and time again
    People become jaded and are forced to quit out of frustration

    Advice to Management

    At the very least attempt to listen to your engineers and PMs and leads, the black box strategy is toxic and infuriating and demoralizing


  9. Helpful (8)

    "Micromanaging 101"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Chicago, IL
    Former Employee - Product Support Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Venmo full-time (More than a year)

    Pros

    Free food, Benefits, WFH(after jumping through hoops)

    Cons

    Productivity numbers really? When the amount of work can be solely based off the number of people who contact the center, starting to turn into a call center(which they hate), management does not listen or does not care what your concerns are, HR is not in the same building and the only way to communicate with them is through phones. working on the weekends with little help or support from peers. Productivity is pretty much directed at how much you are liked.

    Advice to Management

    Listen to your employees! Instead of handing out little trinkets that pretty much get thrown into the garbage. Have a clear and defined way for productivity instead of a case by case situation.


  10. Helpful (10)

    "Toxic environment. STAY AWAY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook

    I have been working at Venmo full-time

    Pros

    - Successful app that a lot of people love
    - Good pay, unlimited vacation and flex work from home
    - "good" if you just want to bide your time and get a paycheck
    - A lot of cute perks like massages and candy drawers but what good is that if there's no positive culture?

    Cons

    - Terrible, tone-deaf management. Their approach is to pretend like everything's OK and lie.
    - A lot of middle managers float at the top doing nothing. No leadership whatsoever.
    - Not innovative. Expect to be stuck doing maintenance. Expect passion projects to be killed abruptly. Won't further your career.
    - They reward sheep that follow orders. Not for out-of-the-box thinkers.
    - Good luck with your career trajectory if you're a woman.

    Advice to Management

    Please fire half of management and start over. 90% of current issues are due to ineffective, controlling, toxic management. How about promoting from within?

    Work on your retention, give employees a reason to be motivated. Hint: Give them some autonomy.

    Listen to employees. Get rid of problematic figureheads.

    Work on being more organized. Stop switching priorities. Include employees in that process.


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