Ver-A-Fast Reviews | Glassdoor

Ver-A-Fast Reviews

Updated July 12, 2017
14 reviews

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Steve Lucek
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Employee Reviews

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  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Rocky River, OH
    Former Employee - Customer Service Representative in Rocky River, OH
    Recommends

    I worked at Ver-A-Fast part-time (More than 5 years)

    Pros

    Loved the position and the flexibility

    Cons

    Independent contractor as a 1099

    Advice to Management

    All of the management that I was working under has always been very helpful and pleasant to work for


  2. "No long term benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative Representative in Houston, TX
    Former Employee - Customer Service Representative Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ver-A-Fast part-time (More than a year)

    Pros

    The job is usually part time
    You can pick your hours
    You can use your cell phone
    Paid through direct deposit
    Job is super easy to complete
    Keeps you busy
    Work from home

    Cons

    You're calling about ads and coupons
    Clients are rude
    Scripts are extremely long, usually get hung up on; don't get paid for those calls
    You go through so many calls and not even half of those you get paid for
    If they choose to continue subscribing to coupons and ads you get a successful call and then you get a reflection in your pay
    Alot of calls drop before connecting
    Have to know time zone differences before calling

    Advice to Management

    Don't reprimand employees without helping them in terms of how to make a call go through smoothly. Have a better solution of how to respond to an irate caller who doesn't want to be put on the DNC list. Since we cannot just offer up that option.

  3. Helpful (1)

    "seen better days"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Ver-A-Fast full-time (More than 5 years)

    Pros

    there are not that many

    Cons

    all of the upper management lies to you

    Advice to Management

    go back two years and start over from there


  4. "Awesome contracting job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor in Youngstown, OH
    Current Contractor - Anonymous Contractor in Youngstown, OH
    Recommends
    Positive Outlook

    I have been working at Ver-A-Fast as a contractor (More than 5 years)

    Pros

    Verafast has helped me stay at home and raise my kids. I have been here for 5 years plus and have advanced many times in the company. I am able to be a work at home mother and make a great life out of working here. You must have dedication to ...More Ver-a-fast has helped me stay at home and raise my kids. I have been here for 5 years plus and have advanced many times in the company. I am able to be a work at home mother and make a great life out of working here. You must have dedication to your hours. Working from home is not a easy task. You must have self motivation and discipline . If you don't falsify work and you are hard working and honest you can make money. Reading the review from others I find it very funny considering that those who post negative reviews were either not meeting hours or stealing from the same company who supplies me with a Awesome job opportunity.... Sorry you will get let go if you want to try to bite the hand that feeds you. I am but beyond happy with how far I have come with this company

    Cons

    If you can not manage your time with your family or keep a professional work environment this would not be for you.

    Advice to Management

    I believe the management team does a wonderful job with the independent contractors that contract. It is not a easy job dealing with such negativity all the time and it's not only stressful on the contractors but also the AC's of each crew.


  5. "Not bad for a work from home job"

    StarStarStarStarStar
    Former Employee - Telemarketer in Saint Augustine, FL
    Former Employee - Telemarketer in Saint Augustine, FL
    Recommends
    Positive Outlook

    Pros

    Hired easily,easy training and flexible scheduling loved to be at home

    Cons

    Pay could be better nothing else great job


  6. "Not bad actually"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chillicothe, OH
    Current Employee - Anonymous Employee in Chillicothe, OH
    Recommends
    Positive Outlook

    Pros

    yea, you get hang ups and some cranky people, but most have been very nice. You have to have a 16hr min a week schedule, but you can work more if the line is open. There are also bonuses available! I'm also on an excellent team that I absolutely love!!

    Cons

    Sometimes campaigns won't be available because of a downturn, but it is usually short lived

    Advice to Management

    Always stick up for your employees. I've heard bad things from others that have gotten on bad teams. My team lead sticks up for her employees and never ever puts us down in anyway and doesn't push us.


  7. Helpful (2)

    "Completely not worth the time and headache!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Call Center Agent in Chillicothe, OH
    Former Contractor - Call Center Agent in Chillicothe, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Ver-A-Fast as a contractor

    Pros

    There are no good reasons to work at this company. You are required to work at least 16 hrs per week with 8 being on nights and weekends. You're supposed to be able to work the hours you want, but that's conpletely not true. You have to schedule times that you will be online. And if you don't, you cannot get a campaign to work on. You have anything going on in your life like illness, vacation (even if you notify them, and they say it's ok), or pretty much anything that could keep you from working your scheduled hours, you're out of luck. You can try to make up the hours, but that's next to impossible. I worked 14 of my 16 hours one week because my father was in the hospital, and literally made $19.26 for that week. You also only get to change your scheduled hours once every 30 days. You read directly from the script and are told not to deviate from it. The scripts are way too long, and people don't want to hear it all. It's also trying to see if people want a newspaper! Paper newspapers that almost no one get anymore unless they don't have a computer. You do occasionally get campaigns to thank people for something like donating blood, but they are rare and short-lived. The commission makes no sense, and I was told I could make anywhere from $200-$300 per week. The most I made was $53 in one week because you have so many people that hang up on you, people demanding to be put on the DNC list, dead air, and many that don't speak English. They try everything to make sure you don't get your commission. If you don't get to your rebuttal for someone who says "no", you get nothing but an email complaining how you didn't use your rebuttal. I tried to tell them that's it's not the agents' fault. It's because nobody wants the stupid newspaper! You start out making calls to see if they receive a certain newspaper in their area. And if not, you have to try to get them to sign up to receive a packet of ads. Then I started to get campaigns where I had to try to get people to accept a free trial of the newspaper, and then pay so much after it's over. The trial doesn't stop on it's own. And if I didn't get hung up on before that point in the script, I did then. They make it sound so easy and so good, but it is not! Do not apply! Do not bother with this company!

    Cons

    Everything! There is nothing good about this company.

    Advice to Management

    Quit lying to people about how much they could make and how easy it is to make that money. Quit lying about working when you want. Get up with the times! You do realize it's 2016 right? My 80 year old mother is the only person I know that still gets a paper newspaper. And if you're going to stick with what you do, at least pay people something better than what you do for what they have to put up with.

  8. Helpful (1)

    "OMG!!! RUN, DON;T WALK, AWAY FROM THIS JOB/COMPANY"

    StarStarStarStarStar
    Current Employee - TSR in Rocky River, OH
    Current Employee - TSR in Rocky River, OH
    Doesn't Recommend
    Negative Outlook

    I have been working at Ver-A-Fast part-time (Less than a year)

    Pros

    Slightly flexible schedule. Scripts for all calls – no need to ad lib a conversation.

    Cons

    You are basically trying to convince people to accept delivery of the ads and coupons [some might call it junk mail] from the local Sunday paper to non-subscribers. You earn credits based on the results of that phone call. Your pay is based on how many credits you earn for each project. Credit values change weekly so you are never able to earn the same credits each week for the same project. The commission structure is too secretive and subjective to the whims of the reviewers who are ALWAYS trying to find ways to take credits [your hourly pay] from you; plus, you are never told how your pay for the week was determined only how many credits you earned for the paycheck. The scripts are too long and confusing and are created so that you earn fewer credits. If you make a mistake in your coding, you get non-qualified; if you write the wrong comment, you get non-qualified; if you don’t choose the correct gender, you get non-qualified; all of which takes credits [money] away from you. The rules of the office are right out of the 80’s!!! This is a call center [not open to the public] paying minimum wage, yet you are expected to wear BUSINESS casual clothes. VER-A-FAST DOESN’T PAY A WAGE THAT IS WORTHY OF WEARING BUSINESS CASUAL CLOTHES!!! The products that we “sell” are old fashioned and not sustainable [printed newspapers and junk mail]. The normal 6 hour shifts have now been reduced to 3 to 4 hours!!! And the commission structure is based on a 20 hour work week, so such a reduction in shift hours means not possibility of making a good hourly wage [another way to pay their TSRs less money]. Their idea of training is to give you a 4 page document with WAY TOO MUCH unnecessary information that we are expected to read and then accurately code the calls. If you don’t put in the right comments for the codes, you are NQ’d. Of course, the reading material NEVER contains what the correct comments should be for each code so, of course, you are NQ’d!!!

    Advice to Management

    Wake Up!!! It’s the 21st century!!! Start living in the 21st century! The dress code is too old fashioned; the commission structure is too old fashioned; the rules of the floor are too old fashioned; the products are too old fashioned and unsustainable; the employee recognition program [bobby bucks] is too old fashioned;


  9. Helpful (5)

    "Not worth your time if you need to pay the bills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Independent Contractor in Denver, CO
    Former Contractor - Independent Contractor in Denver, CO
    Doesn't Recommend
    Negative Outlook

    I worked at Ver-A-Fast as a contractor (Less than a year)

    Pros

    People were nice for the most part. Software worked pretty well. I suppose if you just wanted some extra chump change for kicks then this is the job for you. Company has been around for a pretty long time but I am not sure how.

    Cons

    Low low low pay. Misleading in Interview. 90% of calls are answering machines, the other 10% are people who really do not want to talk to you. Pushed to make sales all the time. You will be pushing newspapers and advertising papers thrown in people's driveways, I mean...who wants that? You can choose your hours within certain timeslots which sounds good but you need to work all time slots to make any money worth mentioning. Working all time slots means you work a split shift every day. You are expected to go to training sessions called webinars which are not paid and almost always turn into gripe sessions about how employees are doing everything wrong. You have a "manager" that you keep in touch with but good luck getting them to email you back. There is no help on calls. None. They listen to your calls later and then send you an email saying everything you did wrong. You are not paid by the hour, or by the call, or by talk time. You are paid by a credit system that pretty much ensures that you will next to nothing on all calls you don't make sales on.

    Advice to Management

    Stop taking out your job and life stress on what employees you have left. It is bad enough that you do not pay anyone for those "webinars" but to shame and demoralize them the entire time they are in one is pointless. Be more honest with people when they are hired and tell them that 98% of people who are hired for this job cannot pay the bills with it.


  10. Helpful (1)

    "Independent Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Independent Contractor
    Current Employee - Independent Contractor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Ver-A-Fast part-time (Less than a year)

    Pros

    Can work from home with some flexible hours, although you have to work within their reserved hours

    Cons

    Don't waste your time with this lying company! You can make more money working for minimum wage! I'm fixing to quit because if you don't get your 16 hours in a week, your pay is practically nothing! I am having trouble getting my hours in because when I log in to work, they will be out of work for the day. Don't waste your time with Verafast unless you want to work for low low pay!

    Advice to Management

    Get management that does not lie!