Vera Bradley Reviews | Glassdoor

Vera Bradley Reviews

Updated January 17, 2017
25 reviews

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2.0
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Vera Bradley President, Chief Executive Officer and Director Robert Wallstrom
Robert Wallstrom
5 Ratings

25 Employee Reviews

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Pros
Cons
  • A lot of cut hours, even on full time employees, because the company is not making enough money (in 12 reviews)

  • Occasionally upper management is unaware of what the stores need (in 11 reviews)

More Pros and Cons

  1. "Not the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sawgrass, FL
    Current Employee - Anonymous Employee in Sawgrass, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Vera Bradley (More than a year)

    Pros

    The people you work with are cool.
    If your working during the season times hours, you "might" get a lot off hours.

    Cons

    Minimum hours for stock associates, I was getting paid less then the sales floor team, a whole lot off micro management.

    Advice to Management

    Man pay more attention to your whole staff! The sales floor team does not make the whole store. It takes a whole team to succeed


  2. Helpful (4)

    "assistant manager operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager Operations in Clinton, CT
    Former Employee - Assistant Store Manager Operations in Clinton, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Vera Bradley full-time (More than a year)

    Pros

    A great opening team of associates from varied backgrounds and experiences.
    There was an opportunity to interact with many customers who were passionate about the brand.
    It is a bright and colorful working environment.

    Cons

    Promotions were not not based on performance or merit. There is a creeping, ageist, nepotism at work that is putting people without the right experience into positions for which they are not qualified and the ramifications are far reaching.
    Communication is incomplete and confusing when it is attempted at all.
    Human resource issues regarding complete lack of performance are not addressed in a timely manner.

    Advice to Management

    Stop playing lip service to the core values. Either these are the guiding principles that inform all decisions,behavior, and direction, or they are meaningless It may make you feel benevolent to put this down on paper, but until it filters down to the newest and most part-time of associates, it is irrelevant.


  3. "Problems in Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    Organized, Very Clean, Good Training, Taught product knowledge in a great way

    Cons

    Managers tried to turn us against each other, High turnover rate for employees, Unhappy work environment

    Advice to Management

    Work on team bonding and working together. There is no reason we should have any concerns going to our managers. That would be worked on quite a bit.


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  5. Helpful (2)

    "Vera World"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Vera Bradley full-time (More than 5 years)

    Pros

    Majority of people are great

    Cons

    Upper management seems to make decisions in a vacuum - oblivious to feedback from employees & customers alike

    Advice to Management

    Listen to your employee's feedback & stop drinking out of the water cooler!


  6. "cool"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    cool position with great perks

    Cons

    in house drama was too much


  7. Helpful (3)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Nice perks, such as free product, social events, and special events.
    Beautiful office building, but it is located in the middle of nowhere.
    Great place to work if you're office hourly. Office salaried tend to get taken advantage of and the warehouse hourly

    Cons

    Cronyism runs rampant.
    Office salaried tend to get taken advantage of and the warehouse hourly get treated poorly.
    Manpower temps are seldom hired in full time as promised and are very often dragged along for months before they are terminated in order to not provide healthcare.
    Ethics are questionable. The culture, which was once a pride of the company, has died with the new management.

    Advice to Management

    Just hurry up and get through your contracts so you can move on to the next company before you completely destroy this one.


  8. Helpful (4)

    "Looks are deceiving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Sarasota, FL
    Current Employee - Sales Associate in Sarasota, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vera Bradley part-time (Less than a year)

    Pros

    Great discount- can be used on full price and sale items, not too hard of a job, co-workers are friendly and supportive, lunch on Vera is OK and the hourly pay is OK.

    Cons

    My hours are constantly getting cut, even through this Holiday season. I've lost 11-13 hours two weeks in a row because business has been slow. I'm often sent home early too, which really hurts me financially and is demoralizing- I've mentally checked out of this job multiple times and now I am done with this company. The daily sales plan is often unrealistic to make when you work in a low-volume store. Not sure my store is considered low-volume, but it might as well be. Being told to SELL, SELL, SELL is stressful and sucks positive energy out of the work place. Nothing ever seems to be good enough, regardless if you have a good day or a great day. Hourly conversion and UPT reports are also stressful, does not help the morale of the store. The training process is too quick-- not enough time spent on product knowledge, too much time spent on frivolous information (the backstory of the company, etc...). Inventory system is outdated-- have to manually enter the inventory rather than scanning barcodes. I have worked 5 and 6 hour days without a break before-- you need to remind your manager that you need a break. "Vera Bucks" aka Monopoly Money is a ridiculous reward for meeting a sales plan. There doesn't seem to be a clear direction that the company is moving in.

    Advice to Management

    Listen to managers and help managers-- no need to micromanage their job, just help guide them when business is not up to par. There needs to be more support throughout the company, this sink or swim mentality is toxic to employee morale. Communication needs to be improved and realistic sales goals need to be implemented in different regions. Please stop cutting hours because business is "slow". Part-time employees cannot control store traffic-- we are doing our best. Hours being cut affects our morale-- we won't work harder for you if you cut our hours.


  9. Helpful (6)

    "Good pay but that's about it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vera Bradley part-time (More than a year)

    Pros

    Good pay.
    Usually pretty understanding and will work with college students' schedules.
    Got some free Vera Bradley products.
    Pretty good discount (50% at signature/full-line stores, 25% at outlets/factory stores).
    Free lunch every now and then (usually just pizza).

    Cons

    A lot of cut hours, even on full time employees, because the company is not making enough money.
    Overall, very poor, unorganized management. A lot of miscommunication or no communication at all.
    Favoritism. There are people working there that have really bad attitudes and a crazy amount of tardies/absences, but management likes them, so all is well.
    Always changing things but with no real direction or good results.
    Unforgiving attendance policy; can't be even a single minute late.
    Stock room often an unsafe work zone because of the boxes that piled up. I once had a 25 pound box actually fall on my neck/shoulder and then a mallet fell two inches away from my head.
    No real break room. Often sat on boxes by the lockers for breaks and lunches.
    After working for more than a year, didn't get much of a pay raise. Worked there for almost two years and only got that one raise (and it wasn't just me, it was everyone on the team).
    Stopped giving free Vera Bradley products and providing food/drinks at store meetings, because the company couldn't afford it.
    No time-and-half or any sort of holiday pay. Got rewarded with Vera Bucks, which was like Monopoly money that you could use only at your own store. Vera Bucks usually came very late.
    Company is manufacturing products that are much lower quality, that look and feel like knockoffs, but marketing them as "factory exclusive."

    Advice to Management

    Actually take the employees' opinions into consideration, so they feel valued. They're the ones on the floor and know what's going on and what the customers want.
    Set clear, realistic goals not just for individual stores or regions, but for the company as a whole.
    Give employees holiday pay.
    Give employees at least a five minute grace period for tardies. Parking lots at malls can get really crazy, and you can be late even if you leave the house 30 minutes early.
    Stop trying to sell low quality products. If you want to compete with other brands like Coach, Kate Spade, and Michael Kors, you'll need to actually invest money into making products that will last longer and look nicer.


  10. Helpful (22)

    "Seems like a great place to work, but isn't"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Roanoke, IN
    Former Employee - Anonymous Employee in Roanoke, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Vera Bradley full-time

    Pros

    Benefits are good. Office is pretty with a nice gym, workout classes and a cafeteria with good food and good prices. There are many very nice people who care about others. Discounts on products are significant and there are many product giveaways throughout the year. CFO has brought about positive change.

    Cons

    Vera Bradley seems like such a great company from the outside but once you come in, you quickly see that this is not a thriving company with a great culture that people on the outside are led to believe. Please don't make the mistake of moving your family to Fort Wayne to work here. You will be moving your family again very soon once you realize it is not what you signed up for. This company is so poorly run and managed, it is hard to imagine how they have been in business for so long.

    A lot of time and energy is spent on “Core Values” and living these core values in everyday interactions. Many members of the management team are the worst representatives of these values, especially humility.

    The company is very cliquey and it is very hard to break into those cliques. It takes a significant amount of time for new employees to feel part of the team. Previously, people were very welcoming and made an effort to help and onboard new people. It used to be a family atmosphere where people cared about each other and made an effort to get to know others. This has changed to a high stress corporate environment where people are out for their own advancement. This is also a very political place where people who are not willing to compromise their values or "play the game" are quickly stomped on.

    A new CMO was brought on in June of 2015. HR made a great effort to onboard her as company has had trouble keeping someone in this position. After a lot of fanfare and empty promises, CMO has not delivered on the promises she made to the team. Team has quickly turned on her and morale is as low as ever. Employees would feel more valued if she ever bothered to walk through the office and say hello to her team or show her face at all.

    Executives spend most of their days in meetings and are expected to work at night. Work life balance and workload distribution is very poor. Decisions are made at the executive level and many times these decisions are not cascaded down. People who work on executing plans are frequently left out of the planning and do not have any opportunity to provide feedback into the best way to perform their daily tasks. Efficiency could be increased with realistic goals instead of over promising.

    Company is dysfunctional as a work place. Poor planning as well as last minute changes lead to poor execution of well-intentioned ideas.

    Women who are in leadership roles frequently make fun of customers and people who shop at the outlet sale. They only want customers who have a certain look and are working to push away the less desirable customers.

    Advice to Management

    Listen to feedback and suggestions instead of immediately discounting what the company doesn't want to hear. Work on finding ways to promote from within. There are no opportunities or any career direction. CEO continues to hire his friends and family as well as bringing people in from other cities. This is offensive to people who live in and are loyal to the Fort Wayne community. Most of these executives do not even live in Fort Wayne and commute a few days a week. This portrays the image that people from Fort Wayne are “less than”.

    Find some way to engage employees. Turnover is very high and many people are actively looking for other jobs. People feel overworked, underappreciated in addition to people who are bullied in the work place. This is secretly a mean girls club. People on the outside have no idea how shallow and mean some people within these walls can be, especially women who are major shareholders. This is a demoralizing workplace which purports to be a “Girls Best Friend” but employees as well as customers are judged and treated poorly. Start to actually care about people instead of pretending to.

    This company purports to have a great culture but that is far from reality.


  11. "Store Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in Cypress, TX
    Former Employee - Store Associate in Cypress, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Vera Bradley part-time

    Pros

    Fast paced environment and must be willing to work in any capacity required for the day.

    Cons

    Constant turn over, demanding customers, high expectations considering it's only retail.

    Advice to Management

    Mindful that employees actually have a life outside of Vera Bradley.



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