Verge Mobile Reviews | Glassdoor

Verge Mobile Reviews

Updated March 13, 2017
38 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Raheel Suria
16 Ratings

38 Employee Reviews

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  1. "I do not give this company enough credit."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Austin, TX
    Current Employee - Sales Representative in Austin, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Verge Mobile full-time (More than a year)

    Pros

    Extremely welcoming, willing to teach you ways to be successful among the company and t-mobile community. Flexible schedules, great management and decent work culture.

    Cons

    Annually 10,000 less a year in pay, in comparison to a T-mobile corporate store and a little more hands on work with inventory duties.

    Advice to Management

    Hire a operations team so your sells team can focus on making more money for the company.


  2. "R2BA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - R2BA in Houston, TX
    Current Employee - R2BA in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verge Mobile full-time (More than a year)

    Pros

    Daily interaction with teams and customers. Great money. Excellent growth and development opportunities.

    Cons

    Nothing negative at all whatsoever.


  3. "Retail Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Beaumont, TX
    Former Employee - Retail Sales Associate in Beaumont, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verge Mobile full-time (More than a year)

    Pros

    Fun environment. Flexible with school.

    Cons

    Poor compensation. High work expectations for bad commission incentives.

    Advice to Management

    Lower the tier system.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Very fast pace environment with a lot of customer interaction."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Houston, TX
    Former Employee - Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verge Mobile full-time (More than a year)

    Pros

    One of the pros of working for Verge Mobile is that the commission tiers are easy to hit and it is really easy to hit commission.

    Cons

    One of the biggest challenges I faced was having to deal with angry customers all the time. You have to really be patient for this job.


  6. Helpful (1)

    "Try Corporate First, then other carriers. Make Verge your plan C."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verge Mobile full-time (More than a year)

    Pros

    Relaxed work atmosphere
    Opportunities for advancement
    Discounted service
    Loads of sales incentives

    Cons

    High goals lead to questionable tactics by reps and store managers.
    Upper management only cares about revenue. It starts and ends there.
    Prepare to politick. Your position in the company is only as good as your ability to throw your peers under the bus.
    Store management is a revolving door. Most reps would rather stay as a rep than tie the management noose around their necks.
    Pay compared to corporate T-Mobile is laughable at best,

    Advice to Management

    First and foremost, PAY YOUR REPS BETTER. Verge employees do the same work(if not more due to work structure), for 1/4 of the pay that corporate T-Mobile employees make. And the sad part is, I might be underestimating the pay gap.

    The benefits are pedestrian. You can compare the health/vision/dental benefits to those that someone working at a fast food joint would get. Again, I wish I was exaggerating.

    The reason you have a revolving door at store management positions is because your compensation for management is terrible. No manager should have to work 50+ hours a week, EVERY WEEK, and see their whole months commission taken away due to being 1 or 2% off of the performance goal. That is borderline criminal.

    Finally, get used to and start paying people over time. Many times during my years at Verge would I see my pay not reflect total hours worked. Sometimes it became impossible to be under 40 hours a week due to short-staff or dumb scheduling, yet I only ever received over time pay once. ONCE.

    I am looking forward to a reply by someone at Verge, but I wouldn't hold my breath.

    "Verge never loses"

    Verge Mobile Response

    Jan 3, 2017 – HR Manager

    Thank you for your feedback. We are sorry to hear that you did not have a great experience working for us. Please be assured that the feedback you have given will be discussed with the leadership ... More


  7. "Lots of opportunites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Houston, TX
    Current Employee - Retail Sales Associate in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verge Mobile part-time (Less than a year)

    Pros

    If you put the work in, you can move up within the company.
    Opening and closing hours aren't too crazy.
    Comission based.

    Cons

    Short staffed
    Some of the managers are overworked
    Not all employees are there to help you

    Advice to Management

    Consider who you hire. Some people may be good at what they do, but they are terrible teammates.


  8. "Verge"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Lead in Beaumont, TX
    Current Employee - Retail Sales Lead in Beaumont, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Verge Mobile full-time (More than a year)

    Pros

    Easy to move up in the company
    Competitive compensation

    Cons

    favoritism
    no work life balance
    Some management looked at as

    Advice to Management

    Actually listen to your employees, reward those who are actually worthy of advancement, hire better quality of employees for the company.


  9. Helpful (4)

    "The Good, The Bad, The Ugly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager in Houston, TX
    Former Employee - Retail Store Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verge Mobile full-time (More than 3 years)

    Pros

    High energy especially from the leadership team
    Classroom/ Hands on Dedicated training
    Easy hiring process
    Potential for growth and development
    Training Seminars for leaders
    Some Benefits

    Cons

    *As sales reps you are expected to work over 40 hours a week and only get paid for 39 or right at 40 hours (which is illegal in the state of texas) employees are scared to speak up because feel there will be retaliation.
     ** This needs to get fixed ASAP

    *As a Manger you are expected to work 50 hours a week, and run the risk of not even getting a commission check.

    * 75 day wait period before you collect your first comission check

    *If you leave you have to wait 4 months to get your final comission check, and if your a manger you get 50% of an already delutied check.

    * 1 training location for the houston market and its locacted in Katy (dairy ashford)

    * Compensation way to low in all positions Rsa, Ram, Rsm, DM

    * They promote people way to soon because lack of options

    *The turnover rate is extremley high, stores are always short staff

    *over work Store Managers to handle inventory, sales, operations

    Advice to Management

    * if you have employees working for you over hours you need to pay them for their time

    *Yes this is a performance based pay job, but should have a minimum of 1% of the Revenue. No one is going to look forward to getting the minimum pay, but its better than working hard, during a holiday month, being away from the family and get a zero comission check.

    *open a second and third training center or have training store managers like corporate( and pay them accordingly)

    *Pay structure needs to get similar to Corporate ( or competition)

    *dedicated operations associate to handle inventory, shipments, returns so manager can focus on sales ( higher volume stores)

    *stop being repetative with the rally calls, giving the same boring material that already gets blasted on emails and group me

    * get rid of the 700 groupme groups and just have 1

    * Value your employees and they will last longer, you have the potential to be a great company.


  10. Helpful (3)

    "Don't work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    A lot of room to promote due to incompetent supervisors losing their jobs

    Cons

    Bad management in the Austin area. Horrible benefits.


  11. "5 Years of my employment and still going strong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager in Houston, TX
    Current Employee - Retail Store Manager in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verge Mobile full-time (More than 5 years)

    Pros

    The company has a solid structure from onboarding to further leadership development. You're given tools to be successful in this business and there is no cap on how much money you can make. The performance feedback and training they have in place makes you a better leader.

    Cons

    It is difficult to maintain the work and personal life balance as the working hours can vary and be demanding.

    Advice to Management

    Incentivize managers and reps with annual bonuses and awards to acknowledge outstanding performances. More interaction between reps and upper management would also be helpful in boosting floor rep morale.



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