Veritude Reviews | Glassdoor

Veritude Reviews

Updated August 8, 2017
45 reviews

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3.4
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Veritude Executive Vice President and General Manager Douglas Orciani
Douglas Orciani
4 Ratings

45 Employee Reviews

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Pros
  • Veritude provides temporary job for Fidelity Investments with possibility of being offered full-time work if you perform well (in 8 reviews)

  • Good people, good pay without the headaches of working full time at Fidelity (in 6 reviews)

Cons
  • Low pay, will not get your full time hours, will not train you when you ask (in 3 reviews)

  • The dental and health insurance plans leave a lot to be desired (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Financial Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Westlake, TX
    Former Employee - Anonymous Employee in Westlake, TX

    I worked at Veritude full-time (Less than a year)

    Pros

    Excellent Sales and Customer Service skills

    Cons

    not licensed, looking to make as much as I can for myself and company.

    Advice to Management

    Excellent employee


  2. "Solid over all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Support in Jacksonville, FL
    Current Employee - Help Desk Support in Jacksonville, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Veritude full-time (Less than a year)

    Pros

    Pay
    Environment
    Clean network set up at Jax locaiton

    Cons

    Barrier to entry for employment with Fidelity is unreasonable
    Little to no benefits to speak of

    Advice to Management

    Find a way to keep solid techs. As is, you'll end up with great people working for Fidelity and a revolving door of good/decent/horrible guys support you teams on site.

  3. "They don't care about you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Transaction Processor in Covington, KY
    Former Employee - Transaction Processor in Covington, KY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Veritude full-time (Less than a year)

    Pros

    none, they don't care about you at all, you are DISPOSABLE

    Cons

    Low pay, will not get your full time hours, will not train you when you ask. Only care about their bottom line.

    Advice to Management

    Put more time into the people you already have instead of laying off hundreds of employees, then hiring new people into positions not a month later. Figure out who is on what team and stop scrambling to figure out what's going on, only AFTER people start gossiping. Care more.


  4. "Veritude Services"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Veritude is organized and efficient with the hiring process.

    Cons

    I don't have anything negative to say about the company.


  5. "Great Contracter Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Weekly paychecks
    Bonus paycheck at 2000 hours and then every subsequent 1000 hours
    Nice environment (Fidelity campus)
    401k
    Vision

    Cons

    Bare minimum (free) health insurance. It doesn't cover anything really except wellness visits and it's not worth paying for the more expensive coverage either.

    No matching 401k within Veritude- they save almost all the good stuff for Fidelity FTE folks but getting converted can be a real challenge unless you're in a role that brings in money.

    Do not expect to be converted to FTE unless you're willing to play the corporate social ladder game and play it hard. Be prepared to suck up to ludicrous levels and throw team members under the bus.

    Advice to Management

    Be honest with your employees- don't tell them what they want to hear in hopes of stringing them along for as long as possible.


  6. "Contract work is a great way to get to know a company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Boston, MA
    Current Employee - Executive Assistant in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Veritude full-time (More than a year)

    Pros

    Work with intelligent and friendly people. Great cafeteria. Easy to get to if you take public transportation. Many learning opportunities.

    Cons

    As a contract employee in 1.5 years have been bumped around to many jobs. This can be nerve wracking. Not for the faint of heart. Manager feedback nonexistent since they're not required to give it.

    Advice to Management

    Contractors need more feedback and benefits. Paid vacation rather than paid hours would greatly improve morale. We know we're easier to let go than regular FTE so that is to your advantage.


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Albuquerque, NM
    Former Employee - Customer Service Representative in Albuquerque, NM
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Veritude full-time (Less than a year)

    Pros

    Veritude provides temporary job for Fidelity Investments with possibility of being offered full-time work if you perform well. The paid training is very thorough and can be from 2 to 4 weeks depending on your specific job.

    Cons

    Not enough hands-on training before going on the floor on your own. Don't show any amount of nervousness or weakness to floor managers. They smell it and will come after you eventually. Not everyone is offered full-time employment so be prepared to be job hunting again soon.

    Advice to Management

    If one of your call reps saves your team twice and consistently gets good ratings from customers maybe you should keep that person.

  8. "Good enough"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Don't expect too much and you won't be disappointed. Good people, good pay without the headaches of working full time at Fidelity.

    Cons

    One you are onboarded, you are pretty much on your own. Veritude isn't proactive and sometimes non-responsive. If your assignment is good, no problem. If not, could be a problem.

    Advice to Management

    Decide how you want to communicate with your employees. Don't promote accessibility to HR contacts and then make it difficult to meet with them.


  9. "Analyst"

    StarStarStarStarStar
    Former Employee - Research Analyst
    Former Employee - Research Analyst

    Pros

    Good work/life balance due to being hourly.

    Cons

    There are medical/dental options, but no PTO or 401k company match.


  10. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Veritude part-time (Less than a year)

    Pros

    Office is beautifully set up and well thought out plan to make your time calming.

    Cons

    Employees do not make eye contact with each other or speak oftentimes when spoken too.

    Advice to Management

    Learn the difference between interrogation and interviewing. You learn more about someone in an interview and less during an interrogation. Do not fear someone with a higher degree than you. If you feel your job is threatened, it may be because you need to do a better job or go back to school. You hurt the company when you make choices based on your own inabilities.


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