Verizon Reviews in Alpharetta, GA | Glassdoor

Verizon Alpharetta Reviews

Updated September 15, 2017
56 reviews

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Alpharetta, GA

3.3
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Verizon President and CEO Lowell McAdam
Lowell McAdam
22 Ratings

56 Employee Reviews

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Pros
Cons
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  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 5 years)

    Pros

    Lots of opportunities for career growth.

    Cons

    May require relocation. Late evening shifts for new reps

    Advice to Management

    Keep up the good work! Knowledge and caring supervisors equal motivated employees.


  2. "Carrier Managenent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Carrier Management in Alpharetta, GA
    Former Contractor - Carrier Management in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon as a contractor (More than a year)

    Pros

    Ok company worked with a small team.

    Cons

    When they end your contract there is no warning what so ever you are gone. Even after over 2 years of service.

    Advice to Management

    For projects that are on going and if a worker has dedicated more then a couple of years just hire them on permately.

  3. Helpful (1)

    "Company first, employees last..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Enterprise Advisor in Alpharetta, GA
    Current Employee - Global Enterprise Advisor in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Good benefits. Relaxed business environment.

    Cons

    Difficult to promote. Underpaid.

    Advice to Management

    Recognition for diligent employees should not come in the form of additional duties without added compensation.


  4. "Where change happens at a glacial pace..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Expert in Alpharetta, GA
    Former Employee - Technical Support Expert in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than a year)

    Pros

    Benefits were ok. Off time available for charity work or company functions. Town hall meetings were great. Upper management was approachable and friendly.

    Cons

    Middle-management wasn't very professional, bad hours despite good performance, too much is based on seniority, favoritism and cliques are a MAJOR problem, the employee discount on phone service is a joke and they tell you there is no contract but there is.

    Advice to Management

    Listen to your customers and your employees. Instead of crowding the call centers just let your employees work from home. It saves everyone money and judging from how competitors are attacking the company in ads you'll need it. Re-read the statements on the company's mission, culture, and values and you'll see how far you've strayed. You can't provide quality service at a low cost at the expense of the employees tasked with providing it.


  5. "Used to be a good company. Going down now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Consultant in Alpharetta, GA
    Former Contractor - Senior Consultant in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon as a contractor (More than 3 years)

    Pros

    No Pros. Nothing special about working at verizon anymore

    Cons

    IT Management has no idea what they are doing. They are disrupting the organization for cost cutting without making sensible decisions.

    Advice to Management

    Grow up


  6. "oppressive condition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Java Developer in Alpharetta, GA
    Former Contractor - Java Developer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon as a contractor (More than a year)

    Pros

    There are no pro except maybe paycheck

    Cons

    Working there was like working in a sweat shop. Management does not respect employees. I had to stay late to attend meeting and was asked to not report those hours even though I was a contractor.

    Advice to Management

    Treat contractor with respect and dignity.


  7. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Alpharetta, GA
    Former Employee - Sales Representative in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (Less than a year)

    Pros

    Competitive pay and great benefits

    Cons

    Sales pressure has been a negative outlook

    Advice to Management

    Manager should understand that sales pressure is causing them to loose dedicated hard working employees

  8. Helpful (2)

    "Different locations are like different companies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Alpharetta, GA
    Former Employee - Analyst in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Started in 2001 with great pay, benefits and perks

    Cons

    Benefits started decreasing quickly. The Alpharetta Ga location was a horrible place to work. A typical call center hell.

    Advice to Management

    Listen to your employees. HR needs to take concerns and complaints to heart rather than dismissing them and just waiting for something bad to happen. Every call center location that I worked at over 15 years turned into a nightmare. Go back to the policy of promoting within.


  9. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Alpharetta, GA
    Former Employee - Customer Service Representative in Alpharetta, GA

    I worked at Verizon (More than a year)

    Pros

    flexible hours, great benefits, and fun environment

    Cons

    highly competitive, no job security, poor organization


  10. "Software Engineer at Verizon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Alpharetta, GA
    Former Employee - Senior Software Engineer in Alpharetta, GA
    Doesn't Recommend
    No opinion of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    The company provides decent benefits.

    Cons

    The IT department is highly politicalized and immensely divided into silos. The IT management culture does not value a healthy work/life balance. The company is heavily into offshoring IT work.


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