Verizon Reviews in Atlanta, GA | Glassdoor

Verizon Atlanta Reviews

Updated August 19, 2017
134 reviews

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Atlanta, GA Area

3.3
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Verizon President & CEO Lowell McAdam
Lowell McAdam
55 Ratings

134 Employee Reviews

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  1. "Retail Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends

    I worked at Verizon full-time (More than 3 years)

    Pros

    Great pay, great benefits,

    Cons

    Work life balance, career progression slow


  2. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Alpharetta, GA
    Current Employee - Anonymous Employee in Alpharetta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 5 years)

    Pros

    Lots of opportunities for career growth.

    Cons

    May require relocation. Late evening shifts for new reps

    Advice to Management

    Keep up the good work! Knowledge and caring supervisors equal motivated employees.

  3. Helpful (1)

    "Company first, employees last..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Global Enterprise Advisor in Alpharetta, GA
    Current Employee - Global Enterprise Advisor in Alpharetta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Good benefits. Relaxed business environment.

    Cons

    Difficult to promote. Underpaid.

    Advice to Management

    Recognition for diligent employees should not come in the form of additional duties without added compensation.


  4. "Overall good job with good benefits, competitive pay and commission."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Atlanta, GA
    Current Employee - Sales Representative in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Good pay
    Good benefits- start day 1
    Good commission
    Provided free phone
    Good corporate events
    Freedom to be your own person

    Cons

    High quota
    Poor work/life balance
    Retail hours
    Micro-management
    Management checks relies on employee performance, leads to micromanagement and pointless coachings and daily reviews.

    Advice to Management

    Offer better training instead of cutting corners to save money. Less micromanaging


  5. "Where change happens at a glacial pace..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Expert in Alpharetta, GA
    Former Employee - Technical Support Expert in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than a year)

    Pros

    Benefits were ok. Off time available for charity work or company functions. Town hall meetings were great. Upper management was approachable and friendly.

    Cons

    Middle-management wasn't very professional, bad hours despite good performance, too much is based on seniority, favoritism and cliques are a MAJOR problem, the employee discount on phone service is a joke and they tell you there is no contract but there is.

    Advice to Management

    Listen to your customers and your employees. Instead of crowding the call centers just let your employees work from home. It saves everyone money and judging from how competitors are attacking the company in ads you'll need it. Re-read the statements on the company's mission, culture, and values and you'll see how far you've strayed. You can't provide quality service at a low cost at the expense of the employees tasked with providing it.


  6. "Solution specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Great benefits, good company.

    Cons

    No work life balance need to work on rotating weekends off for employees.


  7. Helpful (2)

    "Manager, Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Atlanta, GA
    Former Employee - Customer Service Manager in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Lots of great people, potential for growth, challenging work

    Cons

    Heavy bureaucracy makes it difficult to get work done. The company has changed over time and shifted focus from employees to unattainable growth goals. Sizable layoffs are occurring every couple of years.

    Advice to Management

    Make Employees First something more than just a tagline. People work really hard for you, yet employee sentiment is that you really don't care as much as you did in the past.

  8. "Used to be a good company. Going down now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Consultant in Alpharetta, GA
    Former Contractor - Senior Consultant in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon as a contractor (More than 3 years)

    Pros

    No Pros. Nothing special about working at verizon anymore

    Cons

    IT Management has no idea what they are doing. They are disrupting the organization for cost cutting without making sensible decisions.

    Advice to Management

    Grow up


  9. "oppressive condition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Java Developer in Alpharetta, GA
    Former Contractor - Java Developer in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon as a contractor (More than a year)

    Pros

    There are no pro except maybe paycheck

    Cons

    Working there was like working in a sweat shop. Management does not respect employees. I had to stay late to attend meeting and was asked to not report those hours even though I was a contractor.

    Advice to Management

    Treat contractor with respect and dignity.


  10. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Atlanta, GA
    Former Employee - Director in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 5 years)

    Pros

    Great employees - very dedicated. Benefits are on par with a company this size

    Cons

    Leadership is in turmoil. Majority of leaders came form Verizon Wireless and are trying to manage this market the same. They don't fully understand this market and set difficult achievement goals. If not met, they make the goals higher. Counter-intuitive.

    Advice to Management

    Let go of the Verizon Wireless model and embrace the telematics space for what it is.


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