Verizon Reviews | Glassdoor

Verizon Reviews

Updated April 25, 2017
6,466 reviews

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Full-time Part-time

3.5
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Verizon President & CEO Lowell McAdam
Lowell McAdam
2,460 Ratings

6,466 Employee Reviews

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Pros
Cons
  • The people whining about work/life balance need to get over it (in 330 reviews)

  • There is no work-life balance there (in 85 reviews)

More Pros and Cons

  1. Helpful (1)

    "Its a big company. You can find a good jobs within the company...and bad ones. The benefits are a saving grace."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Ashburn, VA
    Former Employee - Supervisor in Ashburn, VA
    No opinion of CEO

    Pros

    Good benefits: medical, dental, tuition assistance. If you like a challenge, then Verizon is for you. The company is engaged in many very challenging and difficult projects so there is opportunity to push yourself to the limits and learn new things.

    Cons

    work and life balance equals you revolving your life around work. Not very flexible with work schedules. Salaried employees required to work 60-80 hours in a given week without notice. Weekend work without notice. Very limited advancement potential.

    Advice to Management

    Spend more time developing middle and lower management to be more effective, motivating, and respectful of employees. allow more resources for periodic recognition and reward for employees including salaried professionals and Management employees.


  2. Helpful (2)

    "Verizon would rather sell it than service it"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Analyst in Garland, TX
    Current Employee - Customer Support Analyst in Garland, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Overall, benefits are very good except for the absence of sick leave. The employee share for the premium for individual medical and dental insurance is zero and the insurances have fairly low copays and deductibles. In addition to two weeks paid vacation, I get 7 personal days which ordinarily must be prescheduled and cannot be used to call in sick when I am ill.

    Verizon appears to have little risk of going out of business or downsizing, except for traditional copper wire phone and Internet services.

    Cons

    Verizon is disrespectful toward customers and employees. The Communication Workers of America habitually ignores ongoing major and minor violations of CWA contracts. Working in a call center providing technical support for fiber optic phone, Internet and video services, I am repeatedly subjected to verbal abuse from customers over order issues, chronic repair problems, and Verizon's missed commitments for installations and repairs. Verizon requires me to be continuously on calls for all but two 15 minute breaks per 8 hour shift and expects me to "read" about one hundred emails per day but not while I am on calls. In 22 months on the job, I have had mandatory overtime except for about eight weeks total. Usually this is 10 hours per week. Right now I am working 5 hours mandatory overtime per week. Management is aware that the automated call response system enrages customers and customers often must hold for 45 to 60 minutes to speak to a human agent but chooses not to address this.

    Advice to Management

    I have never before encounterd the bullying from first level supervisors through Senior Management that goes on at Verizon. Many problems could be prevented or mitigated by addressing quality of service beginning with the sales and installation processes.


  3. Helpful (1)

    "Stay away unless you are desperate"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Arlington, VA
    Current Employee - Systems Engineer in Arlington, VA
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits, great products, brand recognition

    Cons

    Everything, no promotions, no leadership, negativity, unreasonable work hours.

    Advice to Management

    Know your people well, treat people on work visas as you would an American worker. Many lawsuits will follow if senior mgmt does not understand how to work with subordinates


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  5. Helpful (1)

    "Verison IT messed up Micromanagement -"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Dallas, TX
    Current Employee - Senior Analyst in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pros: Working in Verizon IT : Big Company. Corporate Environment . Handling Large amounts of Data. Telecomm experience. Very few good IT groups..e.g:The Network Engg IT teams..

    Cons

    Verizon IT : Inconsistent and Overpromoted Execs in Technical Domain- Leading to lack of planning, micromanagement, exploitation...Culture favouritism..Many execs in IT are from the EVPs country/geo region.

    Advice to Management

    Pl appoint experienced and responsible IT execs. CEO Ivan has no clue of his IT department . I guess all that he cares that its running..


  6. Helpful (3)

    "verizon-get outsourced as your career goal"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer IV in Tampa, FL
    Current Employee - Software Engineer IV in Tampa, FL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    none or "well, you have a job", there are no career paths, there are no promotions, there is no reason to work there unless your goal is to get a routine paycheck.

    Cons

    entire staff being outsourced to india workers who do not talk to verizon employees. they put india workers who talk in foreign languages, have no dress code and wear beach clothes to work in the same areas as the US workers. the US workers require a dress code while the india workers walk around the office barefoot and with blue jeans. the india workers have no intention of talking english in the office.

    Advice to Management

    put the outsourced people in their own facilities and say goodbye to employee trust and respect


  7. Helpful (2)

    "Work here if you like living by the sword."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Waltham, MA
    Current Employee - Senior Consultant in Waltham, MA
    Doesn't Recommend
    Approves of CEO

    Pros

    Benefits aren't bad. Not industry-leading but not rock-bottom either. Good medical, dental & vision. Tuition assistance of $8K per year.

    Cons

    Culture of micro-management.
    Shewed and untrustworthy HR, willing to take employees for a ride.
    Old workforce. Lack of young people.
    Not many opportunities for young people to grow into middle management.
    dozens of rounds of lay-offs over the years have left -once friendly- employees weary of each other and they're happy to stab each other in the back.

    Advice to Management

    Whole of IT suffers from the culture of kiss-up and kick-down. Fix it.


  8. Helpful (3)

    ""Management thinks they are Always RIGHT""

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Providing Consulting Services. in Sacramento, CA
    Current Employee - Providing Consulting Services. in Sacramento, CA
    Doesn't Recommend

    Pros

    Nothing. The Best reason I can think of I have a Job Locally. The Name is well known. Good for people begining thier careers. Can have a logo on the resume. Just work work work. Dont think aboyt reasoning, do what is told.
    Like being Micromanaged and Love being given orders and no regard for your opinion.

    "Management thinks they are Always RIGHT"

    I heard permanent employess get some benefits like company pays for your Tution but after you KA your Boss for years.

    Cons

    Micromanagement, No Longterm vision, people are focussed on shortterm issues and no voice for the consultants. It is Name sake.

    Advice to Management

    Better Listen to the people who are working for you. They know lot more than Management in Specialized areas. Ask them for thier Opinion in areas Management does not have a clue.


  9. Helpful (1)

    "Miss management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are none withy of noting.

    Cons

    Sr. Management does not have the skills or ability to run the business at the line of business level. Incompetent group of out-dated management.

    Advice to Management

    Retire immediately, bring in outsider management with experience other than teleco.


  10. Helpful (2)

    "Save the employees with seniority. Stop making them the target."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Specialist in Richmond, VA
    Current Employee - Network Operations Specialist in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Salary is pretty good, but poor raise last few years. Yet Ivan gives himself %40 increase.

    Cons

    They get rid off you before you can collect on pension benefits.

    Advice to Management

    change the rule 75 to something lower and stop making them a target when they get close.


  11. Helpful (2)

    "The Verizon Business unit of Verizon is a meat grinder."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SAM in Seattle, WA
    Current Employee - SAM in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    Pros

    Big name on resume because some value that highly, exposure to wide variety of marketplace solutions, financial stability of company, a good place for a young pup to cut his/her teeth in workplace. Very politically correct (a two edged sword to be sure) but if you can stomach or need this kind of benefit, it's there. And it offers increasing opportunities abroad, speaking specifically to the VZ Business unit.

    Cons

    Rigidness, excessive process orientation, stifled creativity. Similar to many large companies, a double standard which benefits the "mother ship" and not the employee. Rigidness--worth repeating.

    Advice to Management

    Get the process wonks out of positions of authority, and find better ways to uncover incompetent or destructive mid-level management. Continue focus on customer service excellence and ensure people have resources to execute to their responsabilities and opportunities in this area. And value those with a heritage in the industry.


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