Verizon Reviews | Glassdoor

Verizon Reviews

Updated September 23, 2017
7,028 reviews

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  1. "Telecommunication Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Columbia, MD
    Former Employee - Analyst in Columbia, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Verizon full-time (More than 3 years)

    Pros

    Interfacing with Residential Customers and assisting them with their technical issues regarding their voice or data communication.

    Cons

    Lacking the tools/resources from management

    Advice to Management

    Keep a close relationship with your employees


  2. "CONSULTANT, Financial Planning & Analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irving, TX
    Current Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Work-life balance, ability to move within company due to size, competitive salary, and benefits

    Cons

    Consolidating their locations makes for less presence and less access to a larger talent pool

  3. "Customer Solutions Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon full-time

    Pros

    Great Schedule, Great Benefits, Very Competitive Pay

    Cons

    Communication across departments in order to correct issues is often terrible. Management has difficulty representing what is really needed and going on at a local level. Management relies on Metrics heavily in their decision making process but with little or no experience in what the job is they don't understand how chat systems, and timers are often incorrect. On average need to wait about a half hour to have higher ups begin to look at your issue, all the while your graded on how well you keep your customer engaged in the hour waiting to get assistance.

    Advice to Management

    Listen to your people and promote from within with people who actually have done the job they're supervising. If you want to hear from workers actually give them time to respond, because you're not allowed to check email and respond to company critical alerts when on active calls which are always rolling through.


  4. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Brea, CA
    Former Employee - Manager in Brea, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon (More than 10 years)

    Pros

    Performance base, team work and provide support.

    Cons

    Hours of operations, pushing for sell.

    Advice to Management

    Be consistent in training team members. Reduce amount of calls for fllowup per day.


  5. "Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good people there and coworkers

    Cons

    High call volume customers are arrogant


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Engineer in Plymouth, MN
    Former Employee - Process Engineer in Plymouth, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Benefits, Culture focuses on Customer and Employee, Exciting and Relevant Products and Services

    Cons

    Size of Company Challenges Speed to Market

    Advice to Management

    Foster cross functional interactions and career development

    Recognize that the working environment has a major impact on productivity and it doesn't always look the same for everyone. Example - requiring career minded employees to relocate and to adjust to an open / hotel environment is not always best for all involved.


  7. "Sales Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Newport News, VA
    Former Employee - Sales Supervisor in Newport News, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Verizon has a great culture of performance. Work-Life balance, excellent pay and benefits

    Cons

    Senior leadership is all about themselves all of the time despite them chanting employees mean everything. Along wth a few hundred long-term employees I was RIF'd after 17 years of service with no warning whatsoever. Had been sent to an off-site training class for three days the week prior to being told I was no longer needed along with many of my "mature" peers. Funny how we just hired over 150 new employees at my location with six new mangers off the street with no experience.

    Advice to Management

    Should've stayed as an associate fifteen years ago instead of going to management. Would have been secure and able to retire.

  8. "Senior Solutions Architect"

    StarStarStarStarStar
    Current Employee - Senior Solutions Architect in Seattle, WA
    Current Employee - Senior Solutions Architect in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (Less than a year)

    Pros

    The 401k is really good

    Cons

    Typical telecom that you are just a number and they do not have a clue how to focus on the small to mid markets


  9. "Verizon rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Has rewarding benefits, pay, 401k

    Cons

    Not a lot of autonomy, and not much development for management positions

    Advice to Management

    Make everyone's ideas count, and learn how to manage effectively


  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Huber Heights, OH
    Former Employee - Retail Sales Representative in Huber Heights, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Verizon full-time (More than 5 years)

    Pros

    Benefits are good and pay is decent. You always take trainings on things that are sold so you usually could answer just about any question a customer could have

    Cons

    Stressful, very stressful. Besides the hours and non work life balance, the people up too don't know what they're doing. They have no clue about the direction of the company. The competition really is causing Verizon take make big changes but they lack vision. One minute they're focused on telematics the next it's something else. The only way to make a lot of money there is to be scandalous unfortunately the company turns you this way because managers don't care if you sold with integrity just as long as you hit your numbers

    Advice to Management

    Focus on your pricing of plans and on customer experience and stop trying to get EVERY customer to spend more than 90 dollars in accessories


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