Verizon Reviews in Silver Spring, MD | Glassdoor

Verizon Silver Spring Reviews

Updated August 1, 2017
86 reviews

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Silver Spring, MD

3.7
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Verizon President & CEO Lowell McAdam
Lowell McAdam
40 Ratings

86 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Silver Spring, MD
    Current Employee - Software Engineer in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Great Benefits as far as health insurance and 401k goes

    Cons

    No growth for the lower level staff


  2. "Sales Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Supervisor in Silver Spring, MD
    Former Employee - Sales Supervisor in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 3 years)

    Pros

    Benefits, incentive compensation and paid time off

    Cons

    Work/life balance, lack of diversity and innovation

  3. Helpful (9)

    "Accounts Receivable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acct Receivable in Silver Spring, MD
    Former Employee - Acct Receivable in Silver Spring, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verizon (More than 3 years)

    Pros

    Benefits, pay, vacations and discounts.

    Cons

    Micromanaging & managers bullying/harassing employees .

    Advice to Management

    Make certain your managers understand micromanaging & bullying/harassing will not be tolerated & that they will be fired.


  4. "Verizon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Analyst in Silver Spring, MD
    Former Employee - Senior Business Analyst in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Great company, pay, and benefits

    Cons

    Frequent RIF's, demands total commitment, little time for anything else.


  5. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Silver Spring, MD
    Current Employee - Project Manager in Silver Spring, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Good pay and good benefits

    Cons

    High pressure and poor work life balance


  6. "depends on location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Intern in Silver Spring, MD
    Current Intern - Intern in Silver Spring, MD
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Verizon as an intern (More than a year)

    Pros

    the work was not difficult...

    Cons

    the internship felt very disorganized, and had little direction. The quality of the internship seems like it really depends on the location + the team you're on.


  7. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Silver Spring, MD
    Current Employee - Customer Service Representative in Silver Spring, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Great benefits... union environment, growth opportunities

    Cons

    high stress environment, long hours

  8. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Silver Spring, MD
    Former Employee - Supervisor in Silver Spring, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Great pay, great benefits and vacation time.

    Cons

    Long hours, changing deadlines, long drive to work


  9. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in Silver Spring, MD
    Former Employee - Department Supervisor in Silver Spring, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon full-time (More than 10 years)

    Pros

    Great benefits and great training

    Cons

    Opportunity to go to other departments


  10. Helpful (3)

    "Good pay but get micromanaged and expect to work like a robot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Customer Support Analyst in Silver Spring, MD
    Current Employee - Fiber Customer Support Analyst in Silver Spring, MD
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon full-time (More than 3 years)

    Pros

    Good Pay for pretty much non skilled drones, benefits, strong union, good tuition assistance, paid time off is OK, mostly friendly environment

    Cons

    Every two weeks or so (sometimes sooner) some manager feels the need to prove their worth and implement some new plan to increase productivity. It's usually some asinine process they add to an already bloated workflow. All the supervisors are in direct competition with each other and if their numbers drop they make smaller, yet usually more oppressive, micromanagement adjustments to how the job is done.
    Every week the job gets a little bit worse. The stress to perform is real until you just stop caring and do the bare minimum to not get hassled. You have to really do something wrong to get fired, so you can ignore the supervisors BS up to an extent. They'll give you bad reviews but who cares, you still get about $30/hr just to show up.

    Since working here I've seen about 5 people carried out of the call center on a stretcher and leave in an ambulance. Something very wrong is going on.

    If you're a minute late coming back from break or lunch you get a strike; enough strikes and you're suspended or eventually fired.

    If you take too long on a bathroom break, supervisor gives you a long talking to about lack of productivity.

    When you're on the phones (you're always on the phones) it's back to back non stop incoming calls.

    You get about a hundred emails a day but never anytime to read them, though you're supposed to keep up with the important info that occasionally comes in. Though 95% of the emails are supervisors spamming some 'go team go! We're number one' messages, or advertising their "morale boosting" events like 'hat day Friday'. Or they're pushing some sales contest to non sales departments...
    The worst part is all the supervisors forward these messages to their teams even though they were already sent to everyone the first time.

    You get 4 times a month that you can be late and get it covered using a "tour slide". Doesn't matter if there's serious traffic or weather, if you're out you're screwed.
    You can buy more slides with points they reward you with, but no matter how many slides you have you can only use 4 per month. What's the point.
    And you're not even getting this time off, it just allows you to start 15/30 minutes later and then make up the time during lunch or the end of your shift.

    They expect you to work like a robot, until they can replace us with actual robots (like the one you talk to for 20 minutes when you call in before you even get to a person).

    The company keeps blowing billions of dollars on the hottest Tech companies from the 90s (AOL, Yahoo)

    Someone's always listening to you

    Advice to Management

    Ease up on the micromanagement. Have some faith in your employees to get the job done. You put a lot of time and money into training us. How about trusting us? Save money by getting rid of some of the redundant supervisors.

    Be a little more lax with the time coming back from lunch, or even better allow a few minutes of time not taking calls, like Time to read emails. It's stressful taking non stop calls for hours especially when every call is about something not working, or people just looking for a punching bag to go nuts on. Sometimes people need a few minutes to unwind after a bad call.


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