Verizon Wireless Reviews in Appleton, WI | Glassdoor

Verizon Wireless Appleton Reviews

5 reviews

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Appleton, WI

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
4 Ratings

5 Employee Reviews

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Pros
  • Excellent pay and benefits offered (in 616 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1583 reviews)

Cons
More Pros and Cons

  1. "Solutions Specialits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Appleton, WI
    Current Employee - Solutions Specialist in Appleton, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Enjoy being able to help customers find a solution that fits their needs. Incredible benefits and compensation plan.

    Cons

    Work life balance can be difficult because it is retail hours, although do get a lot of vacation especially starting out.

    Advice to Management

    Managing retail sales can be a difficult job. Want to see the directors and district managers humanized by doing a couple side by side transactions in store and interacting with customers during visits.


  2. "For the single person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Representative in Appleton, WI
    Current Employee - Business Representative in Appleton, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless (Less than a year)

    Pros

    Benefits, pay is decent but is also offset by the hours put in

    Cons

    Management does not get involved with front line employees to actually learn how to address issues, but instead gives commands from looking at numbers and remaining in their offices over 3 hours away. Also, expect LONG hours and to never really have holiday or vacation time as you are expected to always be at the mercy of your phone and email sadly even when you are out sick. You will not have a work/life balance. Company is also good at shoving a credo down your throat that they completely contradict every day. You will not have the support from internal teams i.e, finance, customer care, network, as needed to solve customer issues and spend a lot of time bouncing back and forth between departments and getting varying answers every time you need to reach out. You are rated on an overall customer score of the company, however it is extremely difficult to get help when customers are having issues unless they are at the point of leaving the company and even times not even then.

    Advice to Management

    Not all areas are the same get involved with your sales reps in different areas to see how customers vary. Doing this will give you better insight to the customer as well as learning how to better assist your employees. Repeatedly it is said that it costs more to earn a new customer than to keep an existing one so it would make sense to provide the support needed to assist customer issues. Also, customers that are existing should get to see some of the perks that we are using to desperately gain customers. Many customers have more than one provider, but are not loyal because we give them no reason to be or show that we appreciate their business.

  3. "Very Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Switch Technician in Appleton, WI
    Former Employee - Switch Technician in Appleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great benefits, very modern and progressive company.

    Cons

    Lack of training on crucial systems

    Advice to Management

    Monitor work environment more


  4. Helpful (1)

    "Solutions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Appleton, WI
    Current Employee - Solutions Specialist in Appleton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Great Pay, Great 401k, competitive

    Cons

    Tough schedule, a lot of overtime required to hit earnings goals


  5. "A solid company of the front lines of technology."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wireless Consultant in Appleton, WI
    Current Employee - Wireless Consultant in Appleton, WI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Excellent Training good benefits sense of pride being apart of the most awarded wireless network in the US and of course the phone discounts.

    Cons

    Long Hours, Micro management & very strict performance expectations. Other then that not much to really complain about.

    Advice to Management

    Nothing too bad to complain about nothing I haven't seen from any other company I have worked for.


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