Verizon Wireless Reviews in Chicago, IL | Glassdoor

Verizon Wireless Chicago Reviews

Updated April 23, 2017
52 reviews

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Chicago, IL

4.1
Star Star Star Star Star
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
29 Ratings

52 Employee Reviews

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Pros
  • Pay and benefits also the best and began on day one of employment (in 580 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1488 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Bilingual Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    Great pay (a bit more for being bilingual) great benefits since day 1. This is definitely a company to work for until retirement. They really push you to go for leadership positions.

    Cons

    You will most likely have to work Holidays.


  2. Helpful (1)

    "Solutions specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Chicago, IL
    Current Employee - Solutions Specialist in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Great benefits with this company! Compensation is also good.

    Cons

    Sales is sales, you are just a number. I've seen people that have been very loyal to the company but the company is not loyal to you.

    Advice to Management

    Talk walk and live the credo!!!! Doing the right thing and selling with integrity will go along way with sales reps and customers. The numbers will come on there own, if you do the right thing I believe.


  3. Helpful (1)

    "Solution Spec"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solution Specialist/Sales in Chicago, IL
    Current Employee - Solution Specialist/Sales in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Verizon Wireless (More than a year)

    Pros

    Great benefits, decent pay, half off cellphone bill

    Cons

    Your best is never enough, say one thing and want you to do another, more concerned about looking good on paper than making sure their reps are making a check, hours are terrible, scored card and commission don't line up, most of your time is spent trouble shooting and doing customer services job than getting customer who want to buy something

    Advice to Management

    Focus less on scored card and line it up more with commissions. If a rep does well on score card it usually means they didn't make a commission check. Stop laying off key positions and rolling their responsibilities into the sales positions. Stop preaching your code of ethics when no one abides them, especially management.


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  5. "Cell Tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cell Tech in Chicago, IL
    Former Employee - Cell Tech in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless (More than 10 years)

    Pros

    Best in the cellular business

    Cons

    The Cellular Network is the best in the business. Difficult to find a negative.

    Advice to Management

    Ready to work at Verizon Wireless


  6. "Solutions Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Specialist in Chicago, IL
    Current Employee - Solutions Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless (Less than a year)

    Pros

    Great company to work for.

    Cons

    Not enough employees, not enough opportunities to get promoted. You need time and title regardless of your background.


  7. Helpful (1)

    "Cutting jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floating District Supervisor in Chicago, IL
    Former Employee - Floating District Supervisor in Chicago, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    Advancement opportunities and benefits; such as medical and vacation time.

    Cons

    They look for more ways to change compensation and they keep more of the money.

    Advice to Management

    This company used to believe that even entry level staff were the backbone of the company. It no longer felt rewarding. Change.


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Specialist in Chicago, IL
    Former Employee - Solutions Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great company with good mangement team. Always looking to progress your career.
    I was there for 2 years always took care of the employees.

    Cons

    The hours can be long and its a retail schdule.


  9. "Not bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Chicago, IL
    Former Employee - Retail Sales Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Wages. Also the benefits that come with it. The company also invest in you so you can achieve in this job or the next

    Cons

    Upper management. Sometimes the customers can be a little persistent but at the end of the day, if you can manage its all worth it.


  10. "Solutions Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solution Specialist in Chicago, IL
    Former Employee - Solution Specialist in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than a year)

    Pros

    Great place to work, I have learned so much from this company! Great pay especially the commission and awesome team environment.

    Cons

    Can be a bit stressful due to the pressure from management to hit metric but I guess that a lil understandable.

    Advice to Management

    Ease up on your reps, I know you guys have a lot of pressure from upper management but just know that we will do our job.


  11. "Manager Solutions Architect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Great brand, excellent customer service, great benefits; innovative in IoT space.

    Cons

    Big company can sometimes be difficult to navigate.

    Advice to Management

    Let employees be more mobile and virtual; the focus on being in an office makes us less efficient.


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