I have been working at Verizon Wireless part-time (More than a year)
Benefits - commission - customers that appreciate the work we do for them - learning a lot about technology - becoming very knowledgeable about a certain area in the technology world and being able to help friends and family members make smart decisions about cell phones and contracts, plans, etc. Good coworkers, expectations are challenging at times but usually not impossible and you are definitely rewarded. Great opportunities, trainings with other companies like LG and Samsung.
Bad customers who get mad at sales reps/Verizon itself for things that they are at fault for. Some of Verizon's services are more expensive than I think they should be. Some people that work for Verizon customer service are definitely not in the right profession.
Advice to Management
Treat sales reps with respect. Your pay increases because of them.
I worked at Verizon Wireless full-time (More than a year)
Very professional workforce and corporate structure. Pay is decent. They also give you a discount on a Verizon cell phone plan.
Permanent overtime, which sounds like a good thing, but the hours can become grueling. No 15 minute breaks, sometimes management will not even allow a lunch break during a 10 hour shift. Sales goals were very unrealistic and line activation quotas drastically varied month to month making income predictability poor.
I worked at Verizon Wireless full-time (Less than a year)
Employee discounts, help customers out, great service and employees.
Lots of rules and no freedom. Had to be a sales robot. TONS of useless tracking reports
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