Verizon Wireless Reviews in Huntsville, AL | Glassdoor

Verizon Wireless Huntsville Reviews

Updated November 29, 2017
46 reviews

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Huntsville, AL

3.6
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Verizon Wireless Chairman and CEO Lowell McAdam
Lowell McAdam
20 Ratings

46 Employee Reviews

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Pros
  • Excellent pay and benefits offered (in 660 reviews)

  • Great pay (a bit more for being bilingual) great benefits since day 1 (in 1688 reviews)

Cons
More Pros and Cons

  1. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Good pay and awesome benefits

    Cons

    The job can be stressful at times

    Advice to Management

    Actually listen to employees before making changes


  2. "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Huntsville, AL
    Former Employee - Anonymous Employee in Huntsville, AL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    tuition reimbursement and
    vacation time

    Cons

    shift bids every 6 months, poor leaderships, no room for advancement, more duties expected outside of job responsibilities

    Advice to Management

    better training for leadership, be fair and treat people with respect

  3. "Work Hard & Play Hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Huntsville, AL
    Current Employee - Customer Service Specialist in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    Competitive pay, room for advancement, benefits, great culture. They provide top notch training while providing you the resources to be successful.

    Cons

    None that I can see so far. The company is a wonderful company to work for. Call center can be a little stressful at times though.

    Advice to Management

    Keep up the great work!


  4. Helpful (1)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coordinator in Huntsville, AL
    Former Employee - Coordinator in Huntsville, AL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Pay, Benefits, Vacation/Personal/Sick Time, good work/life balance

    Cons

    Stressful work environment, calls are so back to back sometimes it's overwhelming, the job itself is a con


  5. Helpful (2)

    "Government Accounts Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Government Accounts Coordinator in Huntsville, AL
    Former Employee - Government Accounts Coordinator in Huntsville, AL
    Recommends
    Negative Outlook

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Great people to work with, nice facility, tuition reimbursement

    Cons

    low pay, few opportunities for advancement, Supervisors played favorites

    Advice to Management

    Reduce micro-managing, treat everyone fairly


  6. Helpful (1)

    "Customer Service Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Huntsville, AL
    Former Employee - Supervisor in Huntsville, AL
    Recommends
    Negative Outlook

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Great benefits, pay, vacation time. 50% off cellphone bill.

    Cons

    always attached and upper management is not supportive.

    Advice to Management

    difficult, looking for certain people that fits their mold.


  7. Helpful (1)

    "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Huntsville, AL
    Current Employee - Anonymous Employee in Huntsville, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (Less than a year)

    Pros

    Promoting from within the company is a motivational opportunity

    Cons

    The initial training sucks it boring and confusing

  8. Helpful (1)

    "GREAT COMPANY!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Professional in Huntsville, AL
    Former Employee - Customer Care Professional in Huntsville, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 3 years)

    Pros

    BENEFITS, Compensation, Bonu$$$, work/life balance is great. Excellent benefits for people with kids.

    Cons

    Do not use all your personal and vacation time until the end of the year... HARD getting off work during Holiday Season. Takes a long time to advance. Got to do a little butt kissing of people that actually like their butt kissed... Good luck with that

    Advice to Management

    LISTEN to the people that take the phone calls everyday! Put Sups back on the phones


  9. Helpful (4)

    "Beyond Stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Expert in Huntsville, AL
    Former Employee - Tech Expert in Huntsville, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 8 years)

    Pros

    Good benefits including tuition assistance, 401K, pd Holidays
    Top notch Training & Development team

    Cons

    The environment is toxic. They say they're all about team culture but really all they care about are strategic ways to eliminate hard working employees. After 9yrs I quit. Be prepared to increase your stress level by 1000%. Its not worth the pay. Most employees are on anti depressants or some type of FML mental health leave because the pressure from management and customers prevent any reprieve. You'll take abuse daily from customers who will use u as a punching bag and you must find a way to turn their world around or get a negative customer satisfaction survey. Reviews and raises are not about your ability to use the system and provide correct info but instead on how you make the customer feel. So u can do EVERYTHING right and still not perform. You rank is stacked company wide which means you can pass all expected goals quarterly and still be considered poor performance at the end of the year.


  10. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Huntsville, AL
    Current Employee - Assistant Store Manager in Huntsville, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than 8 years)

    Pros

    Offers Great work life balance, Always room to grow

    Cons

    There are none that I can think of at the moment

    Advice to Management

    Continue Grooming and help growing your employees


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